{"id":211456,"url":"https://alion.io/job/numeral-onboarding-manager-hybrid","title":"Onboarding Manager","company":{"id":1053,"name":"Numeral","domain":"numeral.com","url":"https://alion.io/company/numeral","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":89,"open_postings":17,"ghost_share":0,"stale_share":0.235,"repost_share":0,"time_to_fill_p50_days":120,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States","New York, United States","Salt Lake City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Salesforce","optional":false},{"name":"Supabase","optional":false},{"name":"Together AI","optional":false}],"status":"live","first_seen_at":"2026-06-29T21:27:06Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-11-03T07:25:14Z","board_verified":true,"closed_at":null,"days_open":126,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":126},"description":"About Numeral:\nAt Numeral, we're building the future of tax by bringing together AI agents, human expertise, and global compliance.\nWe’re the largest and fastest-growing AI-native tax solution. Today, we serve more than 3,500 global businesses, including companies like Supabase, Eight Sleep, and Graza. We’ve grown quickly across our core e-commerce and software segments, more than tripled our revenue every year, and expanded into new industries, including manufacturing, distribution, and wholesale.\nNumeral has raised over $157M from Insight Partners, Salesforce Ventures, Benchmark, Mayfield, Y Combinator, and many others.\nAbout the role:\nWe’re looking for an Onboarding Manager to be the face of Numeral for our newest clients. You will guide founders and finance teams from \"signed contract\" to \"fully compliant and live.\" This role sits at the intersection of project management, technical troubleshooting, and high-touch customer advocacy.\nYou’ll be joining at a hyper-growth stage where \"standard operating procedure\" is still being written. You won't just follow a playbook; you’ll help us rewrite it to be faster, leaner, and more automated. If you love the puzzle of complex data and the \"win\" of a successful launch, this is for you.\nWhat you'll do:\nOwn the Launch: Lead the end-to-end onboarding journey for a high-volume book of business, ensuring every merchant hits their \"Go-Live\" date with 100% accuracy.\n\nBe the Expert: Act as a trusted advisor for clients, guiding them through tax registrations, data transfers, and platform configuration.\n\nDrive Velocity: Obsess over \"Time-to-Value.\" Identify bottlenecks in our process and work cross-functionally to remove them.\n\nBridge the Gap: Translate complex customer needs into actionable feedback for our Product and Engineering teams.\n\nBuild the Engine: Create the documentation, help center articles, and internal playbooks that allow us to scale without losing our \"white-glove\" touch.\n\nTechnical Troubleshooting: Dig into data imports and integration settings to ensure our customers' financial data is flowing perfectly.\n\nWhat you'll bring:\n2+ years of experience in Implementation, Onboarding, Customer Success, or Operations. Startup experience is a massive plus.\n\nHigh Operational Rigor: You are a project management pro. You don't let balls drop, and you thrive when juggling 20+ active implementations.\n\nTechnical Empathy: You can explain complex logic (like tax nexus or API integrations) to a non-technical founder with ease.\n\nBias for Action: When you see a broken process, you fix it. You don't wait for permission to make things better.\n\nThe \"Craft\" Mindset: You care about the details. In tax compliance, \"almost right\" is wrong.\n\nStartup mindset: Not scared of ambiguity and hungry for rapid growth\n\nIntensity & Ownership: This is not a 9-5 - we’re scaling rapidly and have a massive opportunity ahead of us.\n\nCustomer Obsession: You deeply care about the user experience and solving their problems\n\nNice to haves:\nExperience in Fintech, SaaS, or E-commerce ecosystems.\n\nExperience using AI tools (LLMs/Prompts) to automate manual parts of your workflow.\n\nYou’ve been an early employee at a fast-growing company and know how to thrive in \"organized chaos.\"\n\nLocation:\nThis role is hybrid (3 days a week in our SF or NYC offices)\n\nWhat we offer:\nCompetitive salary and equity - you'll share directly in the company's success\n\nFull medical, dental, and vision coverage\n\nWellness perks like Headspace and the Peloton One App\n\n401(k) to help you build long-term financial security\n\nRelocation assistance to NYC or SF (if needed)\n\nLunch and snacks when you're in the office\n\nRegular team offsites and company events as we grow\n\nA culture built on ownership - your work matters and people will see it!","description_format":"text","description_chars":3781,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Company events","Equity","Relocation assistance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Accounting & Tax Software"],"lifecycle":[{"event":"open","at":"2026-09-05T08:27:53Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.735,"p_room":0.44,"age_days":126,"expected_fill_days":120,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":true},"html_url":"https://alion.io/job/numeral-onboarding-manager-hybrid","json_url":"https://alion.io/job/numeral-onboarding-manager-hybrid.json","meta":{"generated_at":"2026-11-03T09:45:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13799,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1053},"rest":"https://alion.io/mcp/rest/get_company?id=1053"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnumeral-onboarding-manager-hybrid"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnumeral-onboarding-manager-hybrid"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnumeral-onboarding-manager-hybrid"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/numeral-onboarding-manager-hybrid\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnumeral-onboarding-manager-hybrid"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":211456}},{"tool":"search_jobs","arguments":{"company":"numeral.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":211456},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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