{"id":1708121,"url":"https://alion.io/job/numeral-tier-2-support-specialist","title":"Tier 2 Support Specialist","company":{"id":1053,"name":"Numeral","domain":"numeral.com","url":"https://alion.io/company/numeral","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":92,"open_postings":18,"ghost_share":0,"stale_share":0.111,"repost_share":0,"time_to_fill_p50_days":127,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Salt Lake City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":104000,"max_usd":224000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":687},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Salesforce","optional":false},{"name":"Shopify","optional":false},{"name":"SQL","optional":false},{"name":"Stripe","optional":false},{"name":"Supabase","optional":false},{"name":"Together AI","optional":false}],"status":"live","first_seen_at":"2026-10-01T22:39:14Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-19T15:28:26Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":17},"description":"About Numeral:\nAt Numeral, we're building the future of tax by bringing together AI agents, human expertise, and global compliance.\nWe’re the largest and fastest-growing AI-native tax solution. Today, we serve more than 3,500 global businesses, including companies like Supabase, Eight Sleep, and Graza. We’ve grown quickly across our core e-commerce and software segments, more than tripled our revenue every year, and expanded into new industries, including manufacturing, distribution, and wholesale.\nNumeral has raised over $157M from Insight Partners, Salesforce Ventures, Benchmark, Mayfield, Y Combinator, and many others.\nAbout the role:\nNumeral automates sales tax compliance for e-commerce and SaaS businesses: registrations, calculations, filings, and remittance. Tier 2 is where the trickier tax questions come in, like a filing discrepancy, a state notice a customer is trying to make sense of, a calculation that doesn't match their books, or a registration waiting on a state's system.\nSales tax is a complex, detailed domain, and getting it right matters a lot to our customers. There are two great paths into this role: you already know sales tax, or you've built deep expertise in another complex area and are excited to do it again here. Some of our strongest teammates started with no tax background and became the people everyone turns to. What they shared was a solid support foundation, careful research habits, and real curiosity about mastering a challenging subject.\nWhat you'll do:\nOwn the hard cases, start to finish. Filing discrepancies, state notices, stuck registrations, refund claims: you'll take them from \"something's wrong\" to resolved. That means reconciling a customer's numbers against ours, tracing transactions, or picking up the phone with a state DOR when their website isn't telling the whole story.\n\nFind the real answer, then make it findable. Research against primary sources (state guidance, statutes, jurisdiction databases), use AI tools to move faster, and verify before anything reaches a customer. When you solve something new, write it down so the next person gets there in five minutes instead of fifty.\n\nBe the calm voice on the other end. Write replies that are accurate, clear, and kind, especially for customers who are worried about money they might owe a state. Sometimes the most valuable thing you send is \"here's what I know, here's what I'm checking, and here's when you'll hear from me.\"\n\nBridge support and product. Dig into integration issues (Shopify, Stripe, custom APIs), reproduce what's going wrong, and hand Engineering bug reports they can act on right away. When the same problem keeps showing up, bring the pattern forward with a proposed fix.\n\nMake the whole team sharper. Share what you learn, help teammates when they're stuck, and ask for help when you are. No one here knows every state's rules, so we get good at this together. Leave our docs, processes, and each other a little better than you found them.\n\nWhat you'll bring:\nOne of the following (required):\nA tax background: 2+ years of hands-on US sales tax (or VAT/indirect tax) compliance work, such as multi-jurisdictional filings, state notices, registrations, amended returns, or audits. You've also worked directly with state DORs or other tax authorities to resolve issues.\n\nDeep expertise in another complex field: 5+ years in customer support or customer-facing technical roles where you owned cases end to end. In that time you mastered a complex domain (e.g., lending, insurance, solar, medical devices, payments, logistics) and went from zero to the person everyone asked. You can point to proof that you learn fast, like trainings you built, docs you wrote, certifications you earned, or being handed the hard cases within months.\n\nPlus (required):\nStrong research habits: you check primary sources and can show your work\n\nExperience supporting a SaaS product in a customer-facing role\n\nComfort digging into data with SQL or similar query/log tools and reading JSON API requests and responses (or a clear aptitude and eagerness to learn)\n\nExcellent written English: you can explain a hard problem to a non-technical customer and calm things down in writing\n\nNice to haves:\nExperience with tax software or compliance platforms (Avalara, Vertex, TaxJar, Taxually, or similar), on either the provider or practitioner side\n\nExperience using state and local GIS/jurisdiction databases to determine rates\n\nStartup experience, or a track record of building processes instead of just inheriting them\n\nLocation:\nThis role is hybrid (must be based in Salt Lake City)\n\nWhat we offer:\nCompetitive salary and equity - you'll share directly in the company's success\n\nFull medical, dental, and vision coverage\n\nWellness perks like Headspace and the Peloton One App\n\n401(k) to help you build long-term financial security\n\nLunch and snacks when you're in the office\n\nRegular team offsites and company events as we grow\n\nA culture built on ownership - your work matters and people will see it!","description_format":"text","description_chars":5026,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Company events","Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Accounting & Tax Software"],"lifecycle":[{"event":"open","at":"2026-10-02T15:49:29Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":17,"expected_fill_days":127,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/numeral-tier-2-support-specialist","json_url":"https://alion.io/job/numeral-tier-2-support-specialist.json","meta":{"generated_at":"2026-10-19T15:47:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11810,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1053},"rest":"https://alion.io/mcp/rest/get_company?id=1053"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnumeral-tier-2-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnumeral-tier-2-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnumeral-tier-2-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/numeral-tier-2-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnumeral-tier-2-support-specialist"}]}