{"id":3316242,"url":"https://alion.io/job/numerator-team-lead-engineering","title":"Team Lead, Engineering","company":{"id":1766969,"name":"Numerator","domain":"numerator.com","url":"https://alion.io/company/numerator","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vadodara, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":75000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":35},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"DHCP","optional":false},{"name":"GCP","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"MS SQL","optional":false},{"name":"MySQL","optional":false},{"name":"Oracle","optional":false},{"name":"PostgreSQL","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Wireshark","optional":false}],"status":"live","first_seen_at":"2026-10-26T22:45:30Z","employer_posted_date":null,"last_verified_at":"2026-10-26T22:45:30Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"We're reinventing the market research industry. Let's reinvent it together.\n\nAt Numerator, we believe tomorrow's success starts with today's market intelligence. We empower the world's leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.\n\nRole Overview\n\nThe Shift Lead is a senior member of the Central Support Team and is responsible for overseeing the smooth operation of a four‑person shift supporting a wide range of bespoke applications and services used across Worldpanel by Numerator. Each shift consists of one Shift Lead and three 2nd Line Application Support Engineers. In this role, you will provide advanced 2nd Line technical support while also leading and coordinating your shift team. You will act as the primary escalation point for complex incidents, manage major incidents during your shift window, and ensure consistent delivery of high‑quality support across global users and systems. This is a shift-based position operating on a 28‑day rotating Pitman schedule across both days and nights. You will ensure operational coverage, maintain SLA adherence, and oversee incident, service request, and application issue handling throughout your shift. The ideal candidate has strong technical troubleshooting capabilities, experience working within ITSM/ITIL environments, and demonstrated leadership qualities within a support or application engineering function.\n\nRole Description (What You Will Be Doing)\n\nActing as the Shift Lead for a team of three 2nd Line Application Support Engineers. \nOwning the end‑to‑end management of incidents during your shift, including triage, assignment, escalation, and resolution tracking. \nLeading Major Incident Management (MIM) when required, coordinating communication between stakeholders, technical teams, and management. \nProviding hands-on 1st and 2nd Line technical support across a diverse set of applications and services. \nOverseeing shift workload, ensuring effective prioritisation and SLA compliance. \nProviding guidance, mentoring, and real‑time support coaching to the 2nd Line Engineers on shift. \nEnsuring all incidents and requests are logged, updated, and documented clearly in the ITSM system (e.g., Jira). \nServing as the shift's primary point of contact for cross‑functional teams including Dev, QA, Infrastructure, SME groups, and 1st Line support. \nConducting handover briefings between shifts to maintain continuity and visibility of ongoing or high‑priority issues. \nUpholding and aligning the team's work with ITIL practices (Incident, Problem & Change Management). \n\nThe shift will be based on a 28-day rotating pitman model:\n\nShift pattern and will be rotating between the Early, Middle and night shifts so for example will do 3 days on the early shift, have 2 off, then 3 days on middle shift, 2 off, 3 on night.\n\nShift \nIST \nEarly \n06:00 - 15:00 \nMiddle \n14:00 - 23:00 \nNight \n22:00 - 07:00 \n\nWhat You'll Bring to Numerator\n\nLeadership & Operational Skills (Shift Lead-specific)\n\n People & Shift Management\nExperience leading support or technical teams (formal or informal leadership). \nAbility to allocate work, manage priorities, and supervise the performance of engineers during the shift. \nProvide coaching and guidance to less-experienced team members. \n Major Incident Management\nConfident in taking ownership of major incidents, driving resolution, and coordinating multi‑team responses. \nEnsuring timely stakeholder communication and accurate incident updates. \nAbility to remain calm, structured, and decisive under pressure. \n Governance & Quality Assurance\nEnsuring shift adherence to SLAs, KPIs, and support processes. \nReviewing ticket quality, ensuring clear, consistent documentation. \nSupporting continuous improvement initiatives and identifying process enhancements. \n\nCore Technical Skills \n\n Operating Systems\nStrong knowledge of Windows Server and Windows OS \nBasic-intermediate Linux skills \n Application Troubleshooting\nStrong understanding of application architectures (web apps, client/server, APIs) \nAbility to diagnose issues using:\nEvent logs \nApplication logs \nMonitoring tools \nSQL queries \nREST/API calls \n Databases\nStrong SQL proficiency, often including:\nWriting SELECT queries \nJoining tables \nTracing application issues to data problems \nFamiliarity with databases such as Microsoft SQL Server, Oracle, MySQL, or PostgreSQL \n Networking Basics\nDNS, DHCP, TCP/IP \nUnderstanding how applications communicate across networks \nProxy/firewall impact on applications \n Scripting / Automation\n\nNot required, but highly valued:\n\nPowerShell \nBash \nPython \nBasic automation of repetitive tasks \n Debugging Tools\nPostman or similar for API testing \nFiddler/Wireshark for traffic analysis \nBrowser dev tools for web application issues \n\n1.1 Soft Skills\n\n Analytical & Problem-Solving Skills\nAbility to investigate complex technical issues and break them down logically. \n Communication\nExplaining technical issues clearly to non-technical users \nProducing good documentation and clear incident notes, including RCA's and change documentation. \nStrong English verbal and written language skills as will be interacting with global teams. \n Customer Service Orientation\nUser empathy and professionalism \nManaging expectations around SLAs and timelines \n Teamwork\nWorking with other teams to help them escalate effectively \nCollaborating with Dev, QA, Infrastructure teams or other SME's for deeper issues \nMentoring lower tiers and uplifting supportability. \n\nExperience & Qualifications\n\n5-8+ years in Application Support / Systems Engineering / SRE, with substantive leadership responsibilities \nCertifications in Linux, WebSphere, or database management would be an added advantage. \nExperience in cloud platforms (AWS, Azure, or Google Cloud) \nITIL experience (Incident, Problem, Change) desirable; 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