{"id":2011267,"url":"https://alion.io/job/numspot-customer-reliability-engineer-hf","title":"Customer Reliability Engineer H/F","company":{"id":53011,"name":"NumSpot","domain":"numspot.com","url":"https://alion.io/company/numspot","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Courbevoie, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":82000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":42},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"FinOps","optional":false},{"name":"GitLab","optional":false},{"name":"Grafana","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Loki","optional":false},{"name":"OpenStack","optional":false},{"name":"Prometheus","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Terraform","optional":false}],"status":"live","first_seen_at":"2026-08-26T14:25:34Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-14T05:17:00Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"Rejoignez Numspot, une plateforme technologique souveraine et portable. En tant que Customer Reliability Engineer, vous serez responsable de la stabilité des services Numspot, de l'analyse et de la résolution des incidents, et de la collaboration avec les équipes SRE, DevOps, Maintenance et Produit. Vous devez avoir 3 à 5 ans d'expérience en ingénierie système, une bonne connaissance de Linux, Kubernetes et l'observabilité, ainsi qu'un sens du résultat, une capacité d'analyse et de communication.\nMissions\nAssurer le support opérationnel de niveau 1, traiter et qualifier les tickets entrants, et être le premier point de contact technique.\nMener les analyses de cause racine, proposer des solutions pérennes pour éviter la récurrence, et intervenir sur les problématiques complexes.\nCollaborer avec les équipes SRE, DevOps, Maintenance et Produit, et transformer les retours clients en améliorations de la plateforme.\nProfil recherché\n- **Expérience** : 3 à 5 ans en ingénierie système, avec une expérience de CRE ou une bonne connaissance des rôles SRE et DevOps. Un passage chez un fournisseur cloud ou un éditeur SaaS B2B est un vrai plus.- **Technique** : Linux, Kubernetes, observabilité (Prometheus, Grafana, Loki), Harbor, GitLab.\n- **Sens du résultat** : pour vous, un ticket n'est pas traité, il est résolu durablement, avec une communication claire jusqu'à la clôture.\n- **Analyse** : vous savez extraire des tendances et des indicateurs de fiabilité de données techniques.\n- **Communication** : vous vulgarisez le complexe pour des décideurs comme pour des ingénieurs.\n- **Soft skills** : rigueur, autonomie, écoute. En situation critique, vous gardez votre calme et proposez des contournements efficaces. OpenStack, Terraform, les exigences SecNumCloud ou le FinOps : autant de terrains sur lesquels vous irez vite chez nous.\n**Votre trajectoire**\n- **À 1 mois** : vous traitez vos premiers tickets en autonomie et vous connaissez l'architecture des services comme la chaîne d'escalade.\n- **À 3 mois** : vous menez vos analyses de cause racine de bout en bout et vous êtes le point d'entrée technique d'un portefeuille de clients.\n- **À 6 mois** : vous pilotez la relation technique par les SLI/SLO et vous portez les premières recommandations d'architecture.","description_format":"text","description_chars":2277,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Platforms (IaaS & PaaS)"],"lifecycle":[{"event":"open","at":"2026-10-07T13:03:21Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.321,"p_room":0.35,"age_days":48,"expected_fill_days":23,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/numspot-customer-reliability-engineer-hf","json_url":"https://alion.io/job/numspot-customer-reliability-engineer-hf.json","meta":{"generated_at":"2026-10-14T07:07:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8426,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53011},"rest":"https://alion.io/mcp/rest/get_company?id=53011"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnumspot-customer-reliability-engineer-hf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnumspot-customer-reliability-engineer-hf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnumspot-customer-reliability-engineer-hf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/numspot-customer-reliability-engineer-hf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnumspot-customer-reliability-engineer-hf"}]}