{"id":2968263,"url":"https://alion.io/job/nusantara-prime-consulting-it-technician","title":"IT Technician","company":{"id":3802306,"name":"Nusantara Prime Consulting","domain":"nusaprime.com","url":"https://alion.io/company/nusantara-prime-consulting","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2800,"max":4200,"currency":"SGD","period":"month","gross":true,"usd_annual":39456},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-21T00:00:00Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Responsibilities:\nEnd-User Device Support\nTroubleshoot and resolve issues with Windows laptops and desktops, monitors, docking stations, mobile devices, printers, scanners, headsets, and other standard peripherals.\n\nProvide best-effort support for Mac devices, where applicable.\n\nPerform hardware repairs, replacements, or coordinate warranty/service vendor support as needed.\n\nReimage, upgrade, configure, retire, and dispose of devices in accordance with company procedures and e-waste requirements.\n\nAsset and Inventory Management\nMaintain local inventory of end-user devices, loaners, spare equipment, and consumables.\n\nUpdate asset records in ServiceNow or other approved asset systems.\n\nConduct inventory audits and reconcile discrepancies.\n\nManage device lifecycle activities including deployment, swap, return, and retirement.\n\nOnboarding and Offboarding\nSupport first-day setup for new employees and contractors, including hardware, accounts, and access readiness.\n\nCoordinate retrieval of equipment and ensure proper deprovisioning during employee or contractor exits.\n\nFollow offboarding checklists to ensure compliance, asset recovery, and timely closure of access requests.\n\nMeeting, Event, and Executive Support\nProvide technical support for conference rooms, town halls, VIP visits, and site events.\n\nAssist with meeting room AV, collaboration tools, Teams/Zoom setup, and related troubleshooting.\n\nEscalate advanced AV or telepresence issues to the appropriate support team or vendor.\n\nSmart Hands for Infrastructure Teams\nAct as the onsite physical support resource for Network, Server, Telecom, and other BTS teams.\n\nPerform approved tasks such as power cycling equipment, swapping components, verifying indicators, or escorting vendors.\n\nFollow instructions from expert teams and escalate issues beyond onsite scope.\n\nLocal IT Administration\nMaintain local runbooks, site knowledge articles, contact lists, and support documentation.\n\nHelp keep IT spaces secure, organized, and compliant with local policy.\n\nSupport local IT projects such as office moves, conference room setup, hardware refreshes, or site expansions.\n\nTicket and Service Management\nManage incidents, service requests, tasks, and changes in ServiceNow.\n\nMaintain accurate notes, updates, resolution details, and time entries.\n\nMonitor queue health, respond to alerts, and ensure tickets are acted on within expected timeframes.\n\nFollow IT change management and approval processes for work requiring formal change control.\n\nCollaboration and Escalation\nWork closely with the Service Desk, other BTS support teams, regional leaders, and approved vendors.\n\nEscalate issues appropriately when problems fall outside scope, access, or expertise.\n\nProvide clear updates to users and stakeholders throughout issue resolution.\nPartner with the Site Service Leader or regional manager on operational priorities,\n\nescalations, and process gaps.\n\nCompliance, Safety, and Security\nComplete all required onboarding, security, and site-specific training before working independently.\n\nFollow company security, confidentiality, and data protection requirements.\n\nAdhere to EHS, GMP, GxP, and site-specific procedures when supporting regulated environments.\n\nMaintain audit-ready documentation and comply with all local and enterprise policies.\n\nHandle more complex and escalated incidents independently, including recurring and multi-user issues, and drive them to resolution\n\nAct as a point of contact for Site Service Technician I and provide day-to-day guidance and knowledge sharing.\n\nLead or coordinate local projects such as office moves, hardware refreshes, and conference room setups.\n\nContribute to improving runbooks, knowledge articles, and site support processes.\n\nRequirements:\n3+ years’ Experience providing deskside or end-user IT support in a corporate environment.\n\nStrong troubleshooting skills for Windows devices, peripherals, and standard workplace technologies.\n\nFamiliarity with ITSM tools such as ServiceNow.\n\nExperience with asset tracking, device deployment, and lifecycle support\n\nAbility to communicate effectively with users, peers, leadership, and vendors.\n\nStrong customer service mindset and professionalism.\n\nAbility to follow procedures, maintain documentation, and work within compliance requirements.\n\nWilling to work in Tuas.\n\nContract Duration: 12 months\nSkills\nCustomer Mindset, Warranty Administration, Hardware Support, Compliance Procedures, Leadership, support of IT systems, Asset Tracking, Troubleshooting Laptop, Effective Client Communication, Asset Tracking Products, Device Management, Troubleshooting computer peripherals, Hardware and Software Support, Waste Disposal Management, ServiceNow, Asset and Inventory Management","description_format":"text","description_chars":4743,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Management Consulting","Healthcare & Life Sciences Consulting"],"lifecycle":[{"event":"open","at":"2026-10-21T00:28:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":30,"reasons":["seen:6","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":39456,"is_top_pay":false},"html_url":"https://alion.io/job/nusantara-prime-consulting-it-technician","json_url":"https://alion.io/job/nusantara-prime-consulting-it-technician.json","meta":{"generated_at":"2026-10-27T19:38:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10329,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3802306},"rest":"https://alion.io/mcp/rest/get_company?id=3802306"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnusantara-prime-consulting-it-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnusantara-prime-consulting-it-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnusantara-prime-consulting-it-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nusantara-prime-consulting-it-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnusantara-prime-consulting-it-technician"}]}