{"id":2484969,"url":"https://alion.io/job/nuscale-power-it-systems-support-3-support-systems-analyst","title":"IT Systems Support 3 (Support & Systems Analyst)","company":{"id":711584,"name":"NuScale Power","domain":"nuscalepower.com","url":"https://alion.io/company/nuscalepower-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":38,"max":46,"currency":"USD","period":"hour","gross":null,"usd_annual":92000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ASME NQA-1","optional":false},{"name":"NRC Licensing","optional":false},{"name":"Active Directory","optional":true},{"name":"Linux","optional":true},{"name":"Unix","optional":true},{"name":"VPN","optional":true},{"name":"Windows","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-10-14T00:05:31Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-21T22:18:40Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"THIS POSITION WILL BE BASED FULL-TIME IN OUR HOUSTON, TX OFFICE LOCATED AT 990 TOWN & COUNTRY BLVD.\nPOSITION SUMMARY:Reporting to the Helpdesk Supervisor, the ITSystems Support 3works collaboratively with all departments throughout the organization to ensure the smooth operation of IT-related equipment and software. This position is expected to follow through on support requests, changes, and projects as necessary to ensure customer support standards are met or exceeded.\nESSENTIAL DUTIES AND RESPONSIBILITIES:\nIdentifies and procures the hardware and software needed to satisfy user requirements.\nInstallshardware and peripheral components such as monitors, keyboards, printers and disk drives.\nLoads appropriate software packages such as operating systems, networking components, and office applications.\nAssists in the customization and adaptation of existing programs to meet user requirements.\nProvides telephone, in-person and online support to end-users.\nCoordinates support activities within the Information Technology group. This may include server, networking, and security related activities.\nProvides updates, status and completion information to supervisor, manager, and/or users, via voice mail, e-mail or in-person.\nThis position serves as an escalation point for more complicated support requests.\nAssists with coverage of the support desk as needed.\nThis position is expected to take the lead on assigned projects and coordinate with other parties as needed to drivecompletion.\nPerforms other duties as assigned. \nCORE COMPETENCIES:To perform the job successfully, the individual should demonstrate competencies in performing the essential functions of this position by performing satisfactorily in each of these competencies.\nProblem solving:Identifies and resolves problems in a timely manner, gathers and reviews information appropriately.Uses own judgment and acts independently; seeks input from other team members as appropriate for complex or sensitive situations.\nOral/written communication: Listens carefully and speaks clearly and professionally in all situations. Edits work for accuracy and clarity, is able tocreate, read and interpret complex written information.Ability to develop strong interpersonal networks within the organization.\nPlanning/organizing:Prioritizes and plans work activities, organizes personal and project timelines and deadlines, tracks project timelines and deadlines, and uses time efficiently.\nAdaptability: Adapts to changes in the work environment, manages competing demands and is able todeal with frequent interruptions, changes, delays, or unexpected events.\nDependability:Consistently on time and at work, responds to management expectations and solicits feedback to improve performance.\nTeam Building: Capable of developing strong interpersonal networks and trust within the organization. Leads consensus by involving all stakeholders, facilitating their understanding of differences, agreeing on requirements and constraints, and developing the best solution.\nSafety Culture: Adheres to the NuScale Safety culture and is expected to model safe behavior and influence peers to meet high standards.\nQuality Assurance: Commits to the understanding and implementation of quality assurance regulations, standards and guidelines of 10 CFR 50 Appendix B, 10 CFR 21, and NQA-1.\nMINIMUM SKILLS, QUALIFICATIONS AND ABILITIES:\nEducation/Certification:A minimum of a 4-year degree in an IT related field is required.Alternatively, candidates with a 2-year degree plus an additional 4 years (10 total) of highly applicable full-time work experience, or no degree and an additional 6 years (12 total) of highly applicable full-time work experience may be considered in lieu of the minimum degree.\nExperience:A minimum of 6 years of full-time, highly applicable working experience is requiredwith a 4-year degree. Additional requiredand preferred experience includes:Windows client support 7/10/LTSB/LTSC/SAC (One or more Windows OS required)\n802.3 wireless networks(Required)\nUnderstanding of layer 2 switching (Required)\nTwo factor VPN (Required)\nWindows server 2008/2012/2016/2019 (Required)\nActive Directory user administration (Required)\nExchange user administration (Required)\nUnderstanding of User Access Control (Required)\nIP telephony - adds/moves/changes/conference systems/media bridge (Required)\nBasic understanding of security principles(Required)\nPhone support - iPhone, Android, UEM, Apple DEP, KNOX (Preferred)\nLimited support - iMac, MacBook, iPad (Preferred)\nLimited support - Unix, Linux (Preferred)\nDisk imaging products (Preferred)\nEndpoint backup products (Preferred)\n\nIndustry Requirements:Eligibleto work under Department of Energy 10 CFR Part 810.\nDisclaimer:Employee(s) must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing significant safety threat to self or others.The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this classification.They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all employees in this classification.\nNuScale Power, LLC is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.\nPay and Benefits:\nThe target pay range for this position is $38.71 - $46.72 hourly. The full pay range is $34.71 - $54.29 hourly.\nAt NuScale, compensation decisions are determined using factors such as relevant job-related skills, full-time working experience, education and training, equity within the department.\nFor information on employee benefits, please visit our Careers Overview page: Employee Benefits | NuScale Power","description_format":"text","description_chars":5919,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Apple Macbook","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Nuclear Energy","Nuclear Engineering"],"lifecycle":[{"event":"open","at":"2026-10-14T00:05:31Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":132500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.855,"p_room":0.945,"age_days":7,"expected_fill_days":16,"reasons":["conf:2","velocity","win:mid"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":92000,"is_top_pay":false},"html_url":"https://alion.io/job/nuscale-power-it-systems-support-3-support-systems-analyst","json_url":"https://alion.io/job/nuscale-power-it-systems-support-3-support-systems-analyst.json","meta":{"generated_at":"2026-10-21T23:31:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33540,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":711584},"rest":"https://alion.io/mcp/rest/get_company?id=711584"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnuscale-power-it-systems-support-3-support-systems-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnuscale-power-it-systems-support-3-support-systems-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnuscale-power-it-systems-support-3-support-systems-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nuscale-power-it-systems-support-3-support-systems-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnuscale-power-it-systems-support-3-support-systems-analyst"}]}