{"id":2469122,"url":"https://alion.io/job/nussgrp-service-manager","title":"Service Manager","company":{"id":4423842,"name":"Nuss Truck & Equipment","domain":"nussgrp.com","url":"https://alion.io/company/nussgrp","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sauk Rapids, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":80000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4938},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-13T06:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-11-05T19:43:27Z","board_verified":true,"closed_at":null,"days_open":84,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":84},"description":"The Service Manager is responsible for leading and managing the service department to ensure profitability, productivity, compliance, and customer satisfaction. This position oversees daily operations, directs staff, maintains financial controls, and ensures service work is performed to dealership, OEM, and regulatory standards. The Service Manager serves as both a business leader and customer advocate, driving revenue growth while promoting a culture of safety, accountability, and continuous improvement.\nEssential Duties and Responsibilities\nDepartment Leadership & Operations\nDevelop and execute departmental goals and objectives in alignment with dealership business plans.\nPrepare and administer an annual operating budget for the service department, monitoring performance against financial targets.\nDirect and schedule daily work assignments for all department employees, providing technical support as required.\nConduct regular departmental meetings to review performance, address concerns, and improve efficiency.\nMonitor technician payroll and productivity records to ensure accuracy and accountability.\nCustomer Service & Retention\nEstablish and maintain strong customer relationships to promote repeat and referral business.\nGreet customers promptly and provide accurate, transparent estimates of time and cost for service.\nResolve customer complaints professionally and in accordance with company policy.\nEnsure customer service files, repair orders, and related records are accurate, current, and accessible.\nFinancial & Business Performance\nAnalyze departmental performance using reports such as repair order trends, items per repair order, and revenue per service advisor.\nControl operating costs through effective staffing, resource management, and process improvement.\nCollaborate with Parts Department leadership to ensure parts availability aligns with service demand.\nMaintain accurate reporting systems required by general management and OEM partners.\nCompliance & Safety\nStay current with and ensure compliance with all applicable federal, state, and local regulations, including OSHA, hazardous waste disposal, and environmental standards.\nEnforce company safety policies and procedures throughout the service department.\nMonitor adherence to OEM warranty and repair requirements.\nEmployee Development\nRecruit, train, coach, and evaluate service department employees to maximize individual and team performance.\nProvide regular feedback, set clear performance expectations, and implement improvement plans when needed.\nPromote teamwork, professionalism, and accountability within the department.\nSecondary Duties\nAttend managers’ meetings and participate in cross-departmental initiatives.\nSupport dealership promotional events and customer engagement activities as required.\nSupervisory Responsibilities\nDirectly supervises all Service Department staff, including Service Advisors, Shop Foremen, and Technicians.\nResponsible for employee performance management, training, and professional development.\nRequired Qualifications\nEducation\nHigh school diploma or equivalent required.\nTechnical or business-related coursework preferred.\nASE Certification preferred.\nExperience\nMinimum of two (2) years of experience working in a diesel repair facility.\nAt least three (3) years of supervisory or management experience, preferably in a dealership or service environment.\nKnowledge, Skills, and Abilities\nStrong leadership and management skills with proven ability to supervise and motivate teams.\nExcellent communication and interpersonal skills with customers, employees, and vendors.\nKnowledge of diesel repair processes, service operations, and warranty procedures.\nAbility to analyze departmental reports and use data to improve business performance.\nComputer proficiency, including dealership management systems and Microsoft Office Suite.\nProfessional personal appearance and demeanor.\nAbility to work effectively in a fast-paced, high-pressure environment.\nWork Environment and Physical Demands\nPrimary work environment is an office within the service department.\nFrequent movement through the shop to monitor technicians, assist service advisors, and address customer concerns.\nRegular exposure to noise, vibration, exhaust fumes, dust, paint, and other hazardous or non-hazardous materials.\nMust be able to stand, walk, bend, and move about the service area for extended periods.\nAccountability and Compliance\nAdhere to all dealership policies, procedures, and OEM requirements.\nEnsure accurate and timely completion of financial, customer, and regulatory documentation.\nMaintain accountability for department profitability, employee performance, and customer satisfaction.\nReport work-related incidents, safety concerns, or compliance issues immediately per company policy.","description_format":"text","description_chars":4807,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Professional 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