{"id":2545771,"url":"https://alion.io/job/nutanix-customer-experience-manager","title":"Customer Experience Manager","company":{"id":43912,"name":"Nutanix","domain":"nutanix.com","url":"https://alion.io/company/twitter-handle","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":114000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-14T16:44:34Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T11:56:04Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Hungry, Humble, Honest, with Heart.\nThe Opportunity\nAre you an experienced customer-facing professional with a strong technical background and a passion for building relationships with mid-senior level stakeholders? If so, you would thrive in our newly established Customer Experience organization, where you can play a pivotal role in driving customer success, working alongside a collaborative team, and seizing opportunities for growth and advancement in a dynamic market.\nAbout the Team\nThe Customer Experience Manager role will be part of a team focused on enhancing customer relationships and driving satisfaction in France. The position could be based anywhere in France and it fosters a collaborative and empowering culture aimed at achieving excellence. The mission of this team is to become a trusted partner for our customers, ensuring that their needs are met and fostering long-term relationships that drive the adoption and success of our solutions.\nYou will report to one of the Leaders of Customer Experience, who believes in a collaborative management style that empowers team members and promotes collective success. This role offers a remote work setup, providing flexibility for team members. While there is no mandatory in-office schedule, employees are encouraged to visit the office as needed to enhance collaboration.\nThis role requires weekly travel to approximately 10-12 or more assigned customer accounts. Depending on specific account assignments, there may also be occasional travel to other locations in the region. The ability to travel frequently is essential for building and maintaining effective relationships with customers.\nYour Role\nBuild and nurture strong relationships with assigned customer accounts, acting as a trusted advisor throughout their journey with Nutanix technology.\nDevelop and implement tailored Customer Success Plans that align with customer goals, conducting regular reviews to track progress and adapt as necessary.\nMonitor and improve customer satisfaction metrics, proactively addressing any concerns to enhance overall customer experience.\nDrive product adoption and expansion by leveraging deep technical knowledge and fostering proactive engagement with customer organizations.\nCollaborate with internal teams to optimize resources and ensure effective response to customer requirements and feedback.\nPlay a pivotal role in establishing foundational processes and best practices within the customer experience team.\nAchieve NCX certification within the first year to enhance expertise in customer experience management and establish credibility.\nAdvocate for customer needs and deliver constructive feedback to influence Nutanix's product development and service enhancements.\nWhat You Will Bring\n5+ years of experience in customer-facing technical roles, engaging with mid-senior level stakeholders.\nStrong technical expertise in data center technology, virtualization, and hyper-converged solutions.\nRelevant technical certifications (e.g.,VCDX, VCAP, NCX, NCM, NCP) enhancing credibility or working towards them.\nFamiliarity with architectural frameworks such as ITIL and TOGAF.\nProven experience in managing large-scale customer operational standards and processes.\nExceptional communication and relationship-building skills, with a focus on advocacy for customer needs.\nCustomer-centric mindset coupled with a passion for driving change and developing success strategies.\nAdept at collaborating with cross-functional teams and delivering feedback to enhance service delivery.\nFluency in French and English is required for this role\nWork Arrangement \nRemote: This position is primarily remote. There is no specific in-office requirement, however, there may be circumstances where you may be required to come into a local office for a specific purpose, and/or to travel to other locations based on business needs.\n--","description_format":"text","description_chars":3885,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Platforms (IaaS & PaaS)","Virtualization & Containers"],"lifecycle":[{"event":"open","at":"2026-10-14T16:44:34Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":4,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/nutanix-customer-experience-manager","json_url":"https://alion.io/job/nutanix-customer-experience-manager.json","meta":{"generated_at":"2026-10-15T15:04:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23008,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":43912},"rest":"https://alion.io/mcp/rest/get_company?id=43912"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnutanix-customer-experience-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnutanix-customer-experience-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnutanix-customer-experience-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nutanix-customer-experience-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnutanix-customer-experience-manager"}]}