{"id":2429094,"url":"https://alion.io/job/nutanix-senior-serviceability-engineer","title":"Senior Serviceability Engineer","company":{"id":43912,"name":"Nutanix","domain":"nutanix.com","url":"https://alion.io/company/twitter-handle","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":47000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":23},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"BGP","optional":false},{"name":"Confluence","optional":false},{"name":"KVM","optional":false},{"name":"Layer 2","optional":false},{"name":"Linux","optional":false},{"name":"OSPF","optional":false},{"name":"Tcpdump","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-10-13T08:24:26Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T11:56:04Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Hungry, Humble, Honest, with Heart.\nThe Opportunity\nAre you a hungry, humble, and honest individual with a passion for enhancing customer experiences through improved product serviceability? If so, joining our team as a Serviceability Engineer at Nutanix offers you the opportunity to collaborate across diverse functions, drive impactful serviceability improvements, and work closely with talented professionals dedicated to delivering exceptional support and usability for our innovative products.\nAbout the Team\nThe Serviceability Engineer role is part of the Service Strategy & Enablement team at Nutanix, based in Bangalore. This team is made up of passionate engineers dedicated to improving product serviceability, diagnostics, and the overall customer experience.\nServing as a critical bridge between Support and Engineering, the Service Strategy & Enablement team ensures that serviceability and usability are embedded into every stage of product design and development. By analyzing support cases, monitoring field performance, and incorporating customer feedback, the team drives continuous improvements that enhance both product quality and the support experience.\nYou will report to the Manager, Service Strategy & Enablement, whose leadership style fosters empowerment, collaboration, and continuous learning. The team operates in a hybrid work environment, encouraging in-person collaboration a few days each week to promote teamwork, innovation, and shared success.\nYour Role\nThe Senior Serviceability Network Engineer, will play a critical role in enhancing the serviceability, reliability, and diagnostic capabilities of Nutanix Network products. This role partners closely with Engineering, Product Management, and Support throughout the product lifecycle - from concept to release and post-deployment - to ensure products are designed, validated, and supported with serviceability at the forefront.\nDevelop and maintain comprehensive Business Requirement Documents (BRDs) defining serviceability and diagnostic improvements.\nCollaborate with Product Management and Engineering to embed serviceability requirements early in the New Product Introduction (NPI) cycle and across existing hardware product lines.\nReview, track, and drive resolution for critical and deferred defects, ensuring timely closure and cross-functional visibility.\nPartner with DevEx, QA, and Engineering teams to prioritize field issues, provide feedback on test plans, and ensure known gaps are covered in test automation and validation.\nLead serviceability validation testing for upcoming software and hardware releases - including defining test plans, tracking bugs, and monitoring bug fix rates.\nCoordinate with Release Management and Portal teams to ensure proper documentation, readiness, and smooth rollout of releases.\nAct as a bridge between Support, Engineering, and Product Management to align on serviceability improvements and customer-impacting issues.\nParticipate in PRD reviews and collaborate on developing troubleshooting guides and support readiness materials.\nAnalyze post-release field data and lessons learned to identify opportunities for design and diagnostic enhancements.\nChampion serviceability best practices and promote a culture of customer-centric design across hardware development teams.\nWhat Will You Bring\nMinimum 5+ years of experience in the technology industry, with a strong background in customer support, product quality, or serviceability.\nBachelor’s degree in, Computer Science, or a related technical discipline (or equivalent experience).\nTechnical requirement\nVirtualization & Hybrid Cloud\nHypervisor Concepts: Goodknowledge of VMware / KVM / Nutanix based virtualization.\nPublic Cloud Networking: Familiarity with AWS VPCs, AWS Direct Connect, Azure Virtual Networks, and Azure ExpressRoute\nSoftware-Defined Networking (SDN) & Network Virtualization\n Open vSwitch (OVS) & Open Virtual Network (OVN): OVS bridge chaining, virtual switch management, and OVN logical routers/switches.\n Overlay Networks: Knowledge of network encapsulation protocols, specifically VXLAN and Geneve, used with Virtual Private Clouds (VPCs) and Layer 2 network extensions.\nVMware NSX Architecture & Concepts: Conceptually equivalent to Nutanix Flow features.\nCore Networking (L2/L3) & Routing\nSwitching Fundamentals: Strong understanding of VLANs, LACP, network bond modes, and MTU/Jumbo frames.\nAdvanced Routing: Proficiency in dynamic routing protocols, especially BGP and OSPF, which are critical for configuring gateways and Layer 2 subnet extensions to external networks.\n Network Address Translation (NAT): Experience with SNAT and floating IPs within VPC environments.\nNetwork Security & Microsegmentation\nDistributed Firewalls: Understanding how stateful, policy-based firewalls function in a virtualized environment to secure east-west traffic.\n Policy Migration & Translation: Experience with NSX Distributed Firewall (DFW). Understanding NSX's IP-based/group policy models and Nutanix Flow's category-based (identity-aware) policy model.\n Traffic Management: Familiarity with Access Control Lists (ACLs), Policy-Based Routing (PBR), and Service Chaining (redirecting traffic through third-party firewalls like Palo Alto Networks or load balancers).\nLinux Systems & Network Troubleshooting\nLinux Networking: Proficiency in Linux network administration\n Datapath Analysis: Ability to trace traffic flows from the host, through overlay networks and edge gateways, to the physical network. Packet capture and analysis using tools like tcpdump\nProven ability to translate Business Requirement Documents (BRDs) into actionable serviceability initiatives.\nDemonstrated experience in reviewing and prioritizing product defects and collaborating with engineering teams to drive resolution.\nStrong track record of leading cross-functional improvement initiatives that enhance product quality and support efficiency.\nProficient with Salesforce, JIRA, and Confluence for issue tracking, project management, and documentation.\nExceptional communication and stakeholder management skills, with the ability to influence at all organizational levels - from individual contributors to executives.\nSkilled in negotiation, conflict management, and guiding teams toward resolution while achieving aggressive goals.\nProven success working collaboratively with Engineering, Product Management, Support, and external partners.\nWork Arrangement Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.\n--","description_format":"text","description_chars":7080,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Hybrid work"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"},{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Platforms (IaaS & PaaS)","Virtualization & Containers"],"lifecycle":[{"event":"open","at":"2026-10-13T08:24:26Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.873,"p_room":0.945,"age_days":1,"expected_fill_days":4,"reasons":["conf:2","velocity","win:mid"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/nutanix-senior-serviceability-engineer","json_url":"https://alion.io/job/nutanix-senior-serviceability-engineer.json","meta":{"generated_at":"2026-10-15T13:03:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20101,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":43912},"rest":"https://alion.io/mcp/rest/get_company?id=43912"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnutanix-senior-serviceability-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnutanix-senior-serviceability-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnutanix-senior-serviceability-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nutanix-senior-serviceability-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnutanix-senior-serviceability-engineer"}]}