{"id":2665813,"url":"https://alion.io/job/nutanix-systems-reliability-engineer","title":"Systems Reliability Engineer","company":{"id":43912,"name":"Nutanix","domain":"nutanix.com","url":"https://alion.io/company/twitter-handle","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":133000,"period":"year","method":"role_country_seniority_unknown","sample_n":55},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-10-16T02:26:28Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T11:10:11Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Hungry, Humble, Honest, with Heart.\nThe Opportunity\nNutanix is a global leader in cloud software and a pioneer in hyperconverged infrastructure solutions, making computing invisible anywhere. We are excited to bring in a new wave of talented Technical \nSupport Engineers into our company! If you are someone that: loves technology and innovation; have a customer-first mindset; has an eagerness to learn and wants to enhance your skillset in our leading \nHyperconverged Infrastructure (HCI) technology and Hybrid-Cloud solutions, come be part of the family and help us provide our customers with an exceptional support experience.\nAbout the Team\nHere at Nutanix we drive the success of our customers through passion and teamwork, ensuring quick response times and unparalleled customer satisfaction; our 90/100 NPS score is a testament to such \nobjective. Our diverse, multicultural team of top-notch engineers act as our customers champions, working closely with Engineering, Field, and Sales teams. Our teams love to have constant learning opportunities and aim to become experts in Virtualization, Networking and Storage.\nYou will report to the Worldwide Support Manager who is dedicated to fostering a positive work environment and providing the necessary guidance and resources for your success.\nWe are a fully hybrid team based in Kent Street, Sydney. We operate 3 days from the office and meet up as a full team to reconnect, share ideas and to socialize outside of working hours! We organize our \nworking shifts and aim towards the appropriate work-life balance for all our team members.\nYour Role\nTroubleshoot, debug, and diagnose customer issues encountered in the field.\nImprove the serviceability of the product by testing new features and developing tools to scale our field deployment and auto-support infrastructure.\nProvide analysis of our existing customer base to avoid and minimize risks in the field.\nDefine and lead changes to our product with our development engineering team based on feedback from customers and field implementations.\nWork with technology partners (e.g. VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem.\nDevelop and work on internal and external knowledge bases.\nProvide support on weekdays and also off hours on an as-needed and scheduled rotational basis.\nBe a champion for our customers. Go above and beyond to support their business and use of the Nutanix stack.\nWhat You Will Bring\nProven work experience in troubleshooting at least two of the following: Virtualization (preferably VMware ESXi), Networking (preferably layer 2/3), Linux Systems (preferably CLI administration), Storage Analysis\nExperience supporting external customers and a customer first mindset.\nMultilingual (Korean / Mandarin) will be highly regarded\nPassion and ability to learn new things\n--","description_format":"text","description_chars":2845,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Platforms (IaaS & PaaS)","Virtualization & Containers"],"lifecycle":[{"event":"open","at":"2026-10-16T02:26:28Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.89,"p_room":1,"age_days":1,"expected_fill_days":5,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/nutanix-systems-reliability-engineer","json_url":"https://alion.io/job/nutanix-systems-reliability-engineer.json","meta":{"generated_at":"2026-10-17T11:54:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15702,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":43912},"rest":"https://alion.io/mcp/rest/get_company?id=43912"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnutanix-systems-reliability-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnutanix-systems-reliability-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnutanix-systems-reliability-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nutanix-systems-reliability-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnutanix-systems-reliability-engineer"}]}