{"id":2724793,"url":"https://alion.io/job/nutanix-technical-support-engineer","title":"Technical Support Engineer","company":{"id":43912,"name":"Nutanix","domain":"nutanix.com","url":"https://alion.io/company/twitter-handle","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":59000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"KVM","optional":false},{"name":"Linux","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-10-16T15:59:43Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T00:17:39Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Hungry, Humble, Honest, with Heart.\nThe Opportunity\nWe are seeking aTechnical Support Engineer with a strong focus onhardware support for enterprise-grade servers within hyper-converged infrastructure environments. This role involves providing remote assistance tofield engineers during hardware replacement activities for servers managed by aNutanix cluster stack, as well as handling support tickets related to hardware issues.\nYou will be responsible for accurately framing problems, troubleshooting hardware issues, and engaging additional technical resources as necessary.\nAbout the Team\nAct as the primary technical escalation point for hardware-related support cases from global customers.\nTroubleshoot complex issues involving servers, storage and networking.\nCollaborate with engineering and vendors for hardware failure analysis and RMA investigations.\nPerform in-depth log analysis, firmware validation, and system health checks.\nGuide field teams through hardware replacement procedures and validations.\nOwn and drive critical incidents to resolution with minimal downtime to customer environments.\nContribute to and maintain internal knowledge-based articles and troubleshooting guides.\nIdentify recurring issues and work with engineering to drive long-term solutions and design improvements.\nGo above and beyond to support their business and use of the Nutanix stack.\nYour Role\nProvideremote technical support via phone and Remote Sharing to field engineers performing hardware replacements.\nWork onsupport tickets related to hardware issues, ensuring timely resolution.\nFrame problems clearly and escalate to specialized technical resources when required.\nFollow documented procedures and ensure compliance during replacement activities.\nAssist with troubleshooting and resolving hardware-related issues in Nutanix-based hyper-converged systems.\nCollaborate with customers and field engineers to deliver a seamless support experience.\nDocument cases and maintain accurate records in the support system.\nWhat You Will Bring\n2+ years of hands-on experience inenterprise hardware support or systems engineering.\nBasic Skills required:Hardware Expertise: proven experience in server hardware replacement and troubleshooting.\n Networking: basic to medium networking knowledge (IP addressing, VLANs, connectivity troubleshooting).\nLinux: basic to medium system management skills with CLI.\n Virtualization: Basic to medium level experience with VMware and/or AHV (or similar KVM-based hypervisors).\n\nNice to have:Storage: Basic to medium understanding of storage concepts.\nExperience withNutanix clusters or similar hyper-converged platforms.\n\nAdditional Skills:Framing & Troubleshooting: Ability to frame technical problems accurately and perform effective troubleshooting before escalation.\nDocumentation: experience with process documentation, KBs, etc.\nRoot Cause: experience in analysis to obtain and document the root cause.\nAbility tofollow procedures, guide others through technical tasks, and manage escalations effectively.\n\nCommunication: Fluent in English; strong ability to handle calls and video sessions professionally.\nFamiliarity with enterprise support environments and ticketing systems.\nCustomer-focused mindset with excellent problem-solving skills. \nWork Arrangement\nHybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.\n--","description_format":"text","description_chars":3675,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Platforms (IaaS & PaaS)","Virtualization & Containers"],"lifecycle":[{"event":"open","at":"2026-10-16T15:59:43Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":5,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-17T02:26:07Z"},"pay":null,"html_url":"https://alion.io/job/nutanix-technical-support-engineer","json_url":"https://alion.io/job/nutanix-technical-support-engineer.json","meta":{"generated_at":"2026-10-17T02:26:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3356,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":43912},"rest":"https://alion.io/mcp/rest/get_company?id=43912"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnutanix-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnutanix-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnutanix-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nutanix-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnutanix-technical-support-engineer"}]}