{"id":2527081,"url":"https://alion.io/job/nutrabay-associate-logistics","title":"Associate Logistics","company":{"id":1834976,"name":"Nutrabay","domain":"nutrabay.com","url":"https://alion.io/company/nutrabay","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Delhi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":300000,"max":420000,"currency":"INR","period":"year","gross":null,"usd_annual":4438},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false}],"status":"live","first_seen_at":"2026-09-15T07:07:51Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-11-10T23:14:43Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"Role Objective\nThe Associate - Logistics will be responsible for managing and improving courier performance across delivery, NDR, RTO, SLA adherence, customer-impact metrics, and operational escalations.\nThe role will work closely with courier partners, Customer Support, Warehouse, Product, and internal Logistics teams to ensure that courier performance gaps are identified early, challenged with data, and driven to closure.\nThe key objective is to ensure high delivery success, lower RTO, better TAT, minimal operational leakage, and strong courier accountability.\nKey Responsibilities\n1. Courier Performance Monitoring\nMonitor courier-wise performance on a daily basis across key metrics such as:Delivery %\nRTO %\nNDR %\nNDR conversion\nFirst-attempt delivery %\nDelivery TAT\nAgeing shipments\nSLA adherence\nFake / incorrect attempts\nCustomer complaints\n\nIdentify deterioration in courier performance and take immediate corrective action.\nTrack performance at courier, hub, pincode, zone, and shipment level wherever required.\nMaintain daily and weekly courier scorecards and highlight underperforming lanes or partners.\nCompare actual courier performance against agreed benchmarks and SLAs.\n2. Courier Escalation & Closure\nAct as the primary operational point of contact for assigned courier partners.\nAggressively follow up on delayed, ageing, stuck, misrouted, or incorrectly updated shipments.\nEscalate recurring courier issues to the appropriate courier SPOCs and internal stakeholders.\nChallenge:Fake delivery attempts\nIncorrect NDR remarks\nPremature RTO\nMissed reattempts\nFalse customer-unavailable updates\nOperational delays\n\nEnsure every escalation has:Clear ownership\nDefined action\nClosure timeline\nVerified outcome\n\nDo not consider a case closed merely because it has been escalated; closure should mean that the required action has actually been completed.\n3. NDR & RTO Performance Management\nTrack NDR performance across courier partners and identify high-risk cases.\nEnsure timely reattempts and appropriate courier action based on customer confirmation.\nCoordinate with Customer Support for customer-side closure and required delivery instructions.\nIdentify avoidable RTO caused by courier or internal process gaps.\nTrack courier-wise and pincode-wise RTO trends and initiate corrective actions.\nSupport initiatives aimed at improving NDR-to-delivery conversion and reducing avoidable RTO.\n4. Delivery TAT & SLA Control\nTrack dispatch-to-delivery performance against committed TAT.\nIdentify shipment ageing and delivery delays before they become customer escalations.\nMonitor courier adherence to pickup, first attempt, reattempt, and delivery SLAs.\nEscalate abnormal delays by courier, hub, or geography.\nWork with courier partners on recovery plans where service levels consistently deteriorate.\nMaintain visibility of SLA breaches and ensure repeated issues are escalated appropriately.\n5. Cross-Functional Coordination\nCoordinate with Warehouse teams for pickup, handover, manifest, and dispatch-related issues.\nWork with Customer Support for customer feedback, address correction, refusal validation, and delivery coordination.\nCoordinate with Product / Technology teams where systemic courier issues require process or platform improvements.\nEnsure there is no ambiguity in ownership between internal teams and courier partners.\nDrive closure of cross-functional dependencies impacting shipment performance.\nKey Traits Required\nStrong follow-up and ownership mindset.\nComfortable holding courier partners accountable.\nData-oriented and comfortable identifying performance deterioration.\nAbility to work with high shipment volumes and multiple courier partners.\nStrong coordination and stakeholder-management skills.\nHigh attention to detail.\nAbility to escalate firmly but professionally.\nStrong bias toward closure rather than only reporting problems.\nComfortable working in a fast-paced ecommerce environment.\nSkills Required\nGood understanding of ecommerce logistics, last-mile delivery, NDR, and RTO.\nStrong working knowledge of Excel / Google Sheets.\nAbility to analyze operational reports and courier MIS.\nGood verbal and written communication skills.\nExperience working with courier dashboards, logistics aggregators, or shipment management platforms preferred.\nBasic knowledge of courier rate cards, zones, weight slabs, and billing will be an advantage.\nQualification & Experience\nGraduate in any discipline.\n1-3 years of experience in ecommerce logistics, courier operations, last-mile operations, or supply-chain operations.\nExperience with a D2C brand, ecommerce company, logistics aggregator, or courier company preferred.\nCandidates with hands-on experience managing multiple courier partners will be preferred.\nWork Experience: 1-3 years\nWorking days: Monday - Saturday\nLocation:Head Office - Okhla Phase 1 - Delhi\nPerks:\nFriendly atmosphere\nHigh learning & personal growth opportunity\nFlexible Timings\nDiverse work environment\nWhy Nutrabay:\nWe believe in an open, intellectually honest culture where everyone is given the autonomy to contribute\nand do their life’s best work. As a part of the dynamic team at Nutrabay, you will have a chance to learn\nNutrabay new things, solve new problems, build your competence and be a part of an innovative marketing-and-\ntech startup that’s revolutionising the health industry.\nWorking with Nutrabay can be fun, and a place of a unique growth opportunity. Here you will learn how\nto maximise the potential of your available resources. You will get the opportunity to do work that helps\nyou master a variety of transferable skills, or skills that are relevant across roles and departments. You\nwill be feeling appreciated and valued for the work you delivered. We are creating a unique company\nculture that embodies respect and honesty, which will create more loyal employees than a company that\nsimply shells out cash. We trust our employees and their voice and ask for their opinions on important\nbusiness issues.\nAbout Nutrabay:\nNutrabay is the largest health & nutrition store in India. Our vision is to keep growing, have a sustainable\nbusiness model, and continue to be the market leader in this segment by launching many innovative\nproducts. We are proud to have served over 1 million customers uptill now, and our family is constantly\ngrowing.We have built a complex and high-converting eCommerce system, and our monthly traffic has grown to\na million. We are looking to build a visionary and agile team to help fuel our growth and contribute\ntowards further advancing the continuously evolving product.\nFunding:\nWe raised $5 million in a Series A funding.\nNutrabay is an equal opportunity employer. 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