Customer Service Representative

Job Description:

Join Our Purpose - Feeding the Future

Role: Customer Service Representative

Location: St. Marys, ON

Hours/Shift: Full-time, 100% on-site, includes one mandatory half-day Saturday per month and rotating holiday coverage

Vacancy Type: Replacement

Why join us

Get ready to Own your direction as a Customer Service Representative supporting our Poultry business at Trouw Nutrition, a Nutreco company. As global leaders in animal nutrition and aquafeed, our shared purpose of Feeding the Future guides us in delivering high-quality, sustainable feed solutions to a growing world. In this analytical, service-driven role, you will help ensure seamless feed program execution for our customers while shaping positive outcomes through smart planning, data-driven decision-making, and proactive communication. Own your development, Own your impact, and Own your path.

What you’ll do

In this role, you will own the full customer experience for your assigned Poultry customer base. You will manage end-to-end feed program execution-using multiple systems (including M3) to analyze data, anticipate upcoming orders, plan production needs, coordinate with operations and sales, and proactively reach out to customers when feed levels are low. You will apply a highly analytical and detail-focused approach to ensure accuracy, reliability, and strong cross-functional alignment. You will represent Trouw Nutrition with professionalism, empathy, and clear communication, delivering both good and difficult news when required, while continuously seeking opportunities to improve processes and service.

Who we’re looking for

You are someone who takes ownership of your work, thrives in a fast-paced environment, and excels at juggling multiple priorities with accuracy and composure. You combine strong analytical capabilities with excellent relationship-building skills, and you’re confident working independently while collaborating effectively with production, logistics, sales, and other internal partners. You bring a positive, open-minded, and coachable attitude, embrace feedback, and remain solutions-oriented-even when navigating challenges. You’re personable, proactive, digitally savvy, and passionate about delivering exceptional customer experiences.

You’ll also need

• Previous experience in customer service or retail with a strong service mindset
• High-level communication skills (verbal and written)
• Strong analytical abilities and comfort with data-driven decision-making
• Experience with ERP systems and strong digital proficiency
• Ability to multi-task, calculate risk, and manage priorities independently
• Ability to handle direct customer calls and proactively reach out when needed
• Strong cross-functional collaboration skills
• Ability to deliver both positive and difficult messages professionally
• Agriculture or animal nutrition experience preferred
• Positive, personable, open-minded, highly coachable, and team-oriented
• Ability to work on-site full-time
• Availability for one half-day Saturday per month and rotating holiday coverage

What you’ll receive

As part of Nutreco, you’ll be a member of the SHV family, a diverse group of companies with global footprint. Join us and you’ll gain access to a wide network of expertise and global career paths. You’ll also benefit from the backing of one of the world’s largest privately owned businesses, known for its stability and long-term focus.

In addition, you’ll receive

• Robust pension plan with employer matching that begins on Day 1!
• Competitive health benefits - Medical/Dental/Vision/HSA, that start on Day 1!
• Short-term/Long-term Disability and Mental Health spending allowance
• Maternal top-up and Tuition Reimbursement
• 15 vacation days to start (tiered)

How and why to find out more

We can offer you a rewarding career with real meaning and purpose. Where you’ll feel proud of the impactful role you perform every day and the part you play in Feeding the Future. So, if you’re interested in joining us, get ready to Own your progress, your potential and your career. We aim to review all applications within five business days and will get back to you as soon as possible.

#Ownit

Additional Information

Accessibility: Nutreco is committed to creating an accessible and inclusive recruitment experience. Accommodations are available upon request at any stage of the hiring process. If you require support, please let us know and we will work with you to meet your needs.

AI Screening Disclosure: Nutreco does not use artificial intelligence (AI) or automated decision-making tools to screen, assess, or select candidates at any stage of the recruitment process. All applications are reviewed directly by our Talent Acquisition team and hiring managers.

Background Check: Final candidates who are offered a position will be required to undergo a criminal background check.

Eligibility: Candidates applying to job openings must already be authorized to work independently in the country where the position is based. Employer sponsorship is not available for this role.

Employment Equity: We are committed to employment equity and encourage applications from qualified individuals, including women, Indigenous peoples, persons with disabilities, and members of visible minorities.

Pay Transparency Statement: Compensation for roles at Nutreco varies depending on a wide array of factors including but not limited to skill set, education, and level of experience. We believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer.

#SPTN

Our organisation:

Trouw Nutrition is the global leader in innovative feed specialties, premixes and nutritional services for the animal nutrition industry. Trouw Nutrition provides species-specific nutritional solutions consisting of feed concepts, products and nutritional know-how. The unique combination of products, models and services Trouw Nutrition offers, boosts productivity and supports animal health through all life stages, contributing to our customers' peace of mind. Trouw Nutrition's nutrition solutions have met the need of farmers and home-mixers, feed producers, integrators and distributors. Trouw Nutrition has locations in 25 countries and around 5000 employees. Our mission is Feeding the Future.

Equal Opportunity Employer:

Trouw Nutrition is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Trouw Nutrition is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.