{"id":3172858,"url":"https://alion.io/job/nutrium-customer-support-assistant-br-market","title":"Customer Support Assistant (BR market)","company":{"id":2779878,"name":"Nutrium","domain":"nutrium.com","url":"https://alion.io/company/nutrium","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24000,"max":30000,"currency":"EUR","period":"year","gross":null,"usd_annual":33611},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-23T00:00:00Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Sobre a vaga\n\nO que vais fazer\n\nReply to patient messages on WhatsApp and email, answering questions about their appointments, the app and their nutrition journey\nReach out to patients who have paused or stopped their journey, understand what got in the way and help them feel motivated to continue with Nutrium\nManage several conversations at once, keeping response times short and the tone empathetic, consistent and professional\nMake occasional phone calls when a situation needs a more personal touch\nProvide support to patients with app access issues, booking and rescheduling appointments, and routing clinical questions to the right dietitian\nLog and report the issues and patterns you spot in conversations (recurring questions, app bugs, booking difficulties) clearly and with examples, so the team can improve the product and processes\n\nO que é pedido\n\nAre available to work from 2pm to 11pm (Lisbon time)\nHave 2+ years of experience in customer support, ideally through written channels (chat, WhatsApp, email)\nWrite clearly, warmly and accurately, adapting your tone to each person and situation\nCan handle a high volume of simultaneous conversations without losing quality or attention to detail\nLike understanding why problems happen and communicating them objectively, not just solving them case by case\nAre comfortable picking up the phone when needed\nStay positive and professional when patients don’t reply or decide not to continue\nHandle sensitive conversations with empathy and emotional intelligence\nStay organised and reliable when handling repetitive tasks\nCare about improving the patient experience in a health-related context\nSpeak and write Brazilian Portuguese at a native level (mandatory) and have an intermediate level of English\nLive and have the legal right to work in Portugal\nHave an \"AI-native\" mindset and are excited to bring intelligent tools into your everyday work\n\nO que é oferecido\n\nSalary range: 16.800€ - 25.200€, depending on your experience\nA flexible work model and hours\n27 days of annual leave\nUnlimited nutritional appointments (via Nutrium Care)\nUnlimited psychology sessions\nHealth insurance\nMeal allowance: 10,46€ per working day\nProfessional development budget\nSnacks and good coffee in the offices\nA multicultural team that enjoys spending time together, not just while working, but also through team activities, social events, and our annual offsite\n\nResumo organizado por IA a partir do anúncio original. Confirma os detalhes no site da empresa.","description_format":"text","description_chars":2504,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Nutrition & Dietetics","Human Resources"],"lifecycle":[{"event":"open","at":"2026-10-23T18:46:35Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":31,"reasons":["seen:1","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":33611,"is_top_pay":false},"html_url":"https://alion.io/job/nutrium-customer-support-assistant-br-market","json_url":"https://alion.io/job/nutrium-customer-support-assistant-br-market.json","meta":{"generated_at":"2026-10-24T17:27:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25318,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2779878},"rest":"https://alion.io/mcp/rest/get_company?id=2779878"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnutrium-customer-support-assistant-br-market"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnutrium-customer-support-assistant-br-market"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnutrium-customer-support-assistant-br-market"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nutrium-customer-support-assistant-br-market\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnutrium-customer-support-assistant-br-market"}]}