{"id":3945161,"url":"https://alion.io/job/nutun-call-centre-agent-pipeline","title":"Call Centre Agent (Pipeline)","company":{"id":3883219,"name":"Nutun","domain":"nutun.com","url":"https://alion.io/company/nutun-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sandton, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T10:01:04Z","employer_posted_date":null,"last_verified_at":"2026-11-02T10:01:04Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Nutun RSA is expanding its collections team and is looking for 15 driven and resilient Call Centre Agents (Pipeline) to join our Principal department on a fixed-term basis. Based at our Sandton offices, you will operate within a fast-paced, target-driven debt recovery environment, managing multi-mandate portfolios across inbound, outbound, and non-voice channels. If you thrive under pressure, have a passion for negotiation, and bring a solid track record in collections, this is your opportunity to grow with one of South Africa's leading business-process and customer-management companies.\nWhy NutunBe part of a nationally recognised, growth-focused business-process and customer-management company\nWork alongside experienced collections professionals in a collaborative, high-performance culture\nAccess ongoing learning and development opportunities within the business\nCompetitive, market-related remuneration\nSandton-based role with a reputable team committed to excellence in debt recovery\n\nDuties & Responsibilities\nEngage debtors across inbound, outbound, and non-voice channels to recover outstanding balances in line with collection targets\nNegotiate payment-to-pay (PTP) arrangements and manage DebiCheck mandates effectively\nHandle debtor negotiations across multiple client mandates, ensuring compliance with all relevant legislation and client requirements\nManage and resolve accounts relating to unsecured products, including personal loans, credit cards, and cheque accounts\nApply trace and skip-tracing techniques using advanced tools to locate and engage debtors where required\nDemonstrate a sound understanding of the litigation process and escalate accounts appropriately\nMaintain accurate and up-to-date account records and call notes\nMeet and exceed individual and team performance targets consistently\n\nDesired Experience & Qualification\n2–3 years in a high-pressure, target-driven collections environment with proven success.\nSkilled in PTP and DebiCheck management, debtor negotiations, and multi-mandate operations.\nTrace/skip tracing proficiency using advanced tools (advantageous).\nExpertise in inbound, outbound and non-voice channels.\nMatric / Grade 12\nFormal training in Negotiation, Compliance, Collections, or Customer Engagement (advantageous)\nExposure to unsecured products (personal loans, credit cards, cheque accounts)\nSuperior understanding of the litigation process\nAll positions will be filled in accordance with our Group Employment Equity plan","description_format":"text","description_chars":2489,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Debt Collection & Recovery","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-08T18:59:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.857,"p_room":1,"age_days":6,"expected_fill_days":25,"reasons":["seen:6","win:early"],"computed_at":"2026-11-08T21:42:35Z"},"pay":null,"html_url":"https://alion.io/job/nutun-call-centre-agent-pipeline","json_url":"https://alion.io/job/nutun-call-centre-agent-pipeline.json","meta":{"generated_at":"2026-11-08T21:42:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":45284,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3883219},"rest":"https://alion.io/mcp/rest/get_company?id=3883219"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnutun-call-centre-agent-pipeline"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnutun-call-centre-agent-pipeline"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnutun-call-centre-agent-pipeline"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nutun-call-centre-agent-pipeline\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnutun-call-centre-agent-pipeline"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3945161}},{"tool":"search_jobs","arguments":{"company":"nutun.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3945161},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}