{"id":4070311,"url":"https://alion.io/job/nutun-inbound-call-centre-agent","title":"Inbound Call Centre Agent","company":{"id":3883219,"name":"Nutun","domain":"nutun.com","url":"https://alion.io/company/nutun-2","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sandton, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T12:07:48Z","employer_posted_date":null,"last_verified_at":"2026-11-11T12:07:48Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Location: Sandton, Johannesburg | Department: Inbound Operations | Contract Type: Permanent | Positions Available: 10\nNutun is growing its Inbound Operations Centre and is looking for dedicated and customer-focused Inbound Call Centre Agents to join our Sandton Team. In this role, you will be the first point of contact for our customers, handling inbound enquiries, queries, and/or collections calls with professionalism, empathy, and a genuine commitment to resolving customer needs. If you thrive in a fast-paced, target-driven environment and take pride in delivering exceptional customer experiences, we would love to hear from you.\nWhy NutunBe part of a growing, purpose-led South African business-process and customer-management company with a strong track record.\nJoin a supportive team environment that values your growth and invests in your development.\nPermanent employment offering stability and market-related / competitive remuneration.\nWork from our modern Sandton offices, located in the heart of Johannesburg's business hub.\nContribute meaningfully to customer outcomes and be recognised for the impact you make every day.\n\nDuties & Responsibilities\nHandle inbound customer calls across General Enquiries/Queries or Collections/Legal pathways, depending on the team you are placed in.\nDeliver exceptional customer experiences at every interaction, ensuring first-call resolution wherever possible.\nNegotiate and secure payment arrangements on collections or legal accounts (Collections/Legal pathway).\nMaintain strict compliance with all regulatory, quality, and company standards at all times.\nAchieve and consistently maintain key performance targets, including QA Scores, First Call Resolution (FCR), Arrangement Conversion, Average Handle Time (AHT), Schedule Adherence, and Customer Satisfaction scores.\nAccurately capture and update all customer interaction records and account notes.\nDemonstrate active listening and empathy to understand customer needs and provide appropriate, effective solutions.\nManage time effectively to meet productivity and adherence targets within a structured inbound environment.\n\nDesired Experience & Qualification\nGrade 12 (Matric), pathway assessment eligibility, computer literacy and accurate typing skills.\n2-3 years inbound experience for General Enquiries/Queries pathways and 2 years collections experience for Collections/Legal pathways\nCommunication, empathy, active listening, negotiation, problem solving, resilience, time management and customer focus.\nDeliver exceptional customer experiences, maintain compliance, achieve performance targets and maintain accurate records.\nQA Scores, Compliance, First Call Resolution, Arrangement Conversion, AHT, Adherence and Customer Satisfaction.\nAll positions will be filled in accordance with our Group Employment Equity plan","description_format":"text","description_chars":2834,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Debt Collection & Recovery","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-11T12:57:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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