{"id":4263700,"url":"https://alion.io/job/nutun-technical-support","title":"Technical Support","company":{"id":3883219,"name":"Nutun","domain":"nutun.com","url":"https://alion.io/company/nutun-2","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Durban, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T12:01:04Z","employer_posted_date":null,"last_verified_at":"2026-11-06T12:01:04Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Nutun International Durban is looking for 14 driven and customer-focused Technical Support Agents to join our growing CX team based in Kingsmead, Durban. In this permanent role, you will be the first line of support for broadband customers, resolving technical queries with speed, accuracy, and genuine care — primarily via chat and email channels. If you thrive in a fast-paced customer experience environment and have a knack for troubleshooting, we'd love to hear from you.\nWhy NutunBe part of a reputable, people-first organisation with a strong presence in South Africa and beyond\nPermanent employment offering stability and long-term career growth\nWork within a collaborative CX team that values innovation and continuous improvement\nCompetitive, market-related remuneration\nBased at our modern Kingsmead, Durban offices\n\nDuties & Responsibilities\nProvide first-line technical support to broadband customers via chat and email\nDiagnose and resolve technical issues efficiently, escalating where necessary\nCapture customer information accurately and with strong attention to detail\nDeliver a consistently high standard of customer service throughout every interaction\nFollow established processes and procedures to ensure quality and compliance\nContribute to team targets and maintain individual performance standards\n\nDesired Experience & Qualification\nMatric\n1 year Technical Support Experience\nClear Criminal and Credit Record\nCustomer Service Experience\nChat and Email experience\nStrong attention to detail and accuracy when capturing customer information\nAll positions will be filled in accordance with our Group Employment Equity plan","description_format":"text","description_chars":1645,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Debt Collection & Recovery","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-13T16:01:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":26,"reasons":["seen:7","win:early"],"computed_at":"2026-11-13T21:05:04Z"},"pay":null,"html_url":"https://alion.io/job/nutun-technical-support","json_url":"https://alion.io/job/nutun-technical-support.json","meta":{"generated_at":"2026-11-13T21:05:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":42053,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3883219},"rest":"https://alion.io/mcp/rest/get_company?id=3883219"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnutun-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnutun-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnutun-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nutun-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnutun-technical-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4263700}},{"tool":"search_jobs","arguments":{"company":"nutun.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4263700},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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