{"id":969444,"url":"https://alion.io/job/nuvei-enterprise-support-specialist-tech-support","title":"Enterprise Support Specialist (Tech Support)","company":{"id":5541,"name":"Nuvei","domain":"nuvei.com","url":"https://alion.io/company/nuvei","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":97,"open_postings":16,"ghost_share":0,"stale_share":0.125,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Rest API","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-16T16:50:57Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-11-06T09:29:14Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.\nMeet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.\nAt Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!\nYour Mission\nWe are looking for a Enterprise Support Specialist (Tech support) to join our fast-growing Operations team. Reporting to our Enterprise Support Team Lead, you’ll act as a trusted advisor to Nuvei’s Premium and Enterprise clients -serving as the escalation point for various technical issues, improvements, business requirements, and critical incidents.\nYou’ll manage complex support cases via email (Salesforce), chat, and other platforms, ensuring timely and high-quality resolutions. Your day-to-day will involve investigating technical and payment-related issues, collaborating with internal and external stakeholders, and contributing to process improvements. This role requires strong analytical skills, FinTech expertise, and the ability to work independently while driving results and fostering cross-functional collaboration.\nKey Responsibilities\nAct as a technical trusted advisor and go-to expert on Nuvei’s products and services for Premium and Enterprise clients. \nManage and resolve production-level technical issues using Salesforce and instant messaging platforms, ensuring timely handling within service level agreements (SLAs). \nCoordinate and prioritize support requests based on urgency and origin, maintaining accountability for resolution. \nInvestigate errors and logs, providing deep-dive analysis and actionable insights for both clients and internal teams. \nProvide real-time technical guidance and education to clients on optimal use of Nuvei’s products. \nProactively identify client needs or issues before they escalate, minimizing disruption and ensuring continuity. \nTranslate complex client requirements into clear, actionable items for Product and Development teams. \nEnsure all tasks are performed in line with current procedures and compliance standards. \nStay informed on industry trends, internal policies, and product updates to ensure accurate support and continuous learning. \nCollaborate cross-functionally with Product, R&D, Operations, and Risk teams to drive resolution and improvement. \nSupport clients across diverse industries including Gaming, Airlines, Retail, and E-commerce. \nContribute to team performance by meeting KPIs and fostering a collaborative work environment. \nParticipate in on-call rotations and occasional weekend shifts based on client demand. \nPerform other tasks assigned by management to support team and company goals.\nRequirements\nMinimum 5 years of hands-on experience in technical support roles, ideally within the Payments or FinTech industry. \nBachelor’s degree in industrial management, Computer Science, Engineering, or a related field (preferred). \nStrong technical background with expertise in REST APIs, SDKs, IP/HTTP protocols, and advanced SQL. \nProven experience in log analysis, basic programming or web development, and generating technical reports. \nFamiliarity with Salesforce and other CRM or ticketing systems. \nExperience supporting global enterprise clients in high-pressure environments, including C-level engagement. \nExcellent communication and problem-solving skills and the ability to explain complex technical issues clearly for technical and non-technical audiences. \nEffective time management, prioritization, and project coordination abilities. \nComfortable working in a fast-paced, high-stress environment with shifting priorities. \nFluency in English (written and verbal); additional languages are a plus. \nWillingness to collaborate with remote teams and work across time zones.\nBenefits\nNuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.\nBenefits\n· Medical insurance\n· Paid Vacation Time, Paid Sick Time.\n· Hybrid working environment.","description_format":"text","description_chars":4934,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Health insurance","Hybrid work"],"hiring_locations":[{"name":"Colombia","iso":"CO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Crypto Payments"],"lifecycle":[{"event":"open","at":"2026-09-16T16:50:57Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.708,"p_room":0.75,"age_days":50,"expected_fill_days":56,"reasons":["conf:0","velocity","win:late"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/nuvei-enterprise-support-specialist-tech-support","json_url":"https://alion.io/job/nuvei-enterprise-support-specialist-tech-support.json","meta":{"generated_at":"2026-11-06T10:47:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19476,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5541},"rest":"https://alion.io/mcp/rest/get_company?id=5541"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnuvei-enterprise-support-specialist-tech-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnuvei-enterprise-support-specialist-tech-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnuvei-enterprise-support-specialist-tech-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nuvei-enterprise-support-specialist-tech-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnuvei-enterprise-support-specialist-tech-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":969444}},{"tool":"search_jobs","arguments":{"company":"nuvei.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":969444},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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