Payment Operations Specialist

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.

Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your Mission

As a Payment Operations specialist you will be responsible for smooth day-to-day operations related to existing Nuvei Accounts products and products ready to be launched in the near future. You will play a critical role in ensuring effective processing of administrative/back-office tasks and top-notch communication with various banks, partners and customers. In addition, you will be involved in identifying issues and improving the banking processes and products.

Key Responsibilities

• Overseeing payments cancellation requests logging and handling.
• Overseeing and executing refunds and returns.
• Overseeing smooth transaction processing in collaboration with and by assisting the Finance team.
• Helping to solve customers’ problems with payments and/or accounts.
• Collaborating with internal teams.
• Handling banks and partners’ requests.
• Overseeing SWIFT payments handling.
• Ensure timely and accurate review of complaints related to banking products.
• Creating and maintaining procedures relevant for the role.
• Identifying and reporting technical issues affecting product to the appropriate teams.
• Assisting with data analysis, reports and various testing.
• Undertaking any other duties as determined by the direct manager or the higher management line/body of the Company.

Preferred Qualifications

• 1+ y of experience of working in the related operational areas or financial services.
• Knowledge or willingness to learn more about banking processes.
• Fluency in Lithuanian and English, both written and verbal.
• Effective communication skills to interact with both customers and internal teams.
• Detail-oriented and highly organized, with a focus on accuracy.
• High ethical standards, strong sense of responsibility & commitment to results.
• Strong analytical, troubleshooting, and problem-solving skills.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you

Our recruitment process may use automated tools, including AI, to support application management and candidate shortlisting.

The annual salary range for this role in the primary location is EUR 19,500 - EUR 23,400 (gross). This range represents the expected starting salary for candidates hired into this role in the specified location. If the position is filled in a different location, a different salary range may apply due to objective factors such as local labor market conditions and cost of living.

This salary range may be inclusive of several career levels at Nuvei and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process.