{"id":1708298,"url":"https://alion.io/job/nuvemrx-client-operations-lead","title":"Client Operations Lead","company":{"id":3861722,"name":"Nuvemrx","domain":"nuvemrx.com","url":"https://alion.io/company/nuvemrx","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":80000,"max":93000,"currency":"USD","period":"year","gross":null,"usd_annual":93000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T21:26:15Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-02T15:59:56Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Client Operations Lead\nRemote | Full-Time\nWho We Are\nNuvemRx helps community health providers deliver on their mission by simplifying the complexity of pharmacy operations, with a suite of scalable solutions that integrate software, intelligence, and expert support to illuminate savings, expand access, and elevate patient care.\nWhat We Are Looking For\nAt NuvemRx, we hold a high bar because our work directly impacts patient care. We look for people who embody our core values:\nMission Always: Every choice is a chance to serve our customers and improve healthcare\nBe a Pioneer: Take initiative, solve problems, and build what does not yet exist\nDo the Right Thing the Right Way: Lead with integrity, compliance, and thoughtful execution\nStronger Together: Own your role, collaborate deeply, and elevate the team\nWe are also a fast-growing company, which means you bring strong ownership, comfort with ambiguity, resilience, and a bias toward action.\nAbout the Role\nThe Client Operations Lead partners closely with Customer Success to deliver strong client outcomes through execution, operational rigor, and 340B subject matter expertise.\nYou will work within a portfolio of clients to ensure successful implementation, adoption, and ongoing optimization of NuvemRx solutions, including nuReferrals powered by par8o. This role is focused on helping clients translate strategy into execution and measurable performance.\nWhere the Customer Success Manager owns the overall relationship, retention, and growth strategy, the Client Operations Lead ensures the day-to-day work gets done, insights are surfaced, and opportunities are realized.\nWhat You’ll Do\nClient Outcomes and Value Delivery\nSupport a portfolio of clients in achieving measurable 340B program outcomes\nDeliver performance insights and operational reporting that clearly show progress and opportunity\nPartner with Customer Success to execute against client goals and success plans\nHelp translate client objectives into actionable workflows and improvements\nImplementation and Operational Execution\nLead and support client implementations from kickoff through go-live\nManage timelines, milestones, and cross-functional coordination\nEnsure consistent execution across client workflows and operational processes\nIdentify gaps in execution and drive resolution\nPerformance Optimization\nAnalyze client data to identify trends, missed opportunities, and areas for improvement\nDrive referral capture optimization and workflow improvements\nProvide clear, actionable recommendations grounded in data\nHelp clients improve both operational efficiency and financial performance\nCustomer Health and Support\nPartner with Customer Success to monitor engagement, performance, and risk indicators\nAct as a responsive and knowledgeable partner for client needs and questions\nSupport issue resolution with urgency and ownership\nReinforce client confidence through consistent, high-quality execution\nExecution Discipline and Cross-Functional Collaboration\nMaintain accurate tracking of activities, reporting, and deliverables\nFollow defined processes and contribute to improving them over time\nPartner with Product, Data, and Operations to surface client feedback and improve solutions\nContribute to documentation, playbooks, and scalable ways of working\nWhat You Bring\nCore Capabilities\nExperience working in a client-facing or operational role within healthcare\nFamiliarity with healthcare delivery environments such as FQHCs, health systems, or pharmacy operations\nWorking knowledge of the 340B program and how it drives operational and financial outcomes\nStrong organizational skills and ability to manage multiple priorities\nClear and effective communication across a range of stakeholders\nComfort working with data and using it to identify issues and opportunities\nAbility to operate with ownership in a fast-paced, evolving environment\nPreferred Experience\nExperience supporting implementations, operations, or customer success in healthcare or SaaS\nExposure to 340B referral capture workflows or similar processes\nFamiliarity with healthcare technology platforms such as EHRs, pharmacy systems, or 340B tools\nExperience with tools such as Salesforce or similar systems\nWho Thrives in This Role\nYou take ownership and follow through on commitments\nYou are detail-oriented and execution-focused, while still understanding the bigger picture\nYou enjoy solving operational problems and improving how things work\nYou are comfortable working alongside Customer Success and cross-functional partners\nYou are adaptable and curious, especially as technology and AI continue to shape how work gets done\nBenefits\nCompetitive compensation based on experience\nRemote-first work environment\nFlexible PTO\nMedical, dental, and vision coverage\n401(k) with company match\nLife and disability coverage\nEmployee Assistance Program\nA collaborative, mission-driven team\nCompensation\nThe expected base salary for this role is $80,000 - $93,000. This range may vary based on factors such as experience, skills, location, and internal equity.\nNuvemRx complies with applicable pay transparency laws. The compensation range listed reflects the expected base salary at the time of posting, and actual compensation may vary.\nNuvemRx is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.\nNuvemRx is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need assistance or an accommodation during the application or interview process, please contact us at .","description_format":"text","description_chars":5838,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofits & Foundations","Pharmacies"],"lifecycle":[{"event":"open","at":"2026-10-02T15:59:56Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.856,"p_room":1,"age_days":4,"expected_fill_days":25,"reasons":["conf:10","win:early"],"computed_at":"2026-10-03T02:19:42Z"},"pay":{"stated_usd_annual":93000,"is_top_pay":false},"html_url":"https://alion.io/job/nuvemrx-client-operations-lead","json_url":"https://alion.io/job/nuvemrx-client-operations-lead.json","meta":{"generated_at":"2026-10-03T02:19:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2563,"day_limit":5000,"remaining_today":2437,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}