{"id":1708296,"url":"https://alion.io/job/nuvemrx-technical-assistance-center-operations-support-analyst","title":"Technical Assistance Center Operations Support Analyst","company":{"id":3861722,"name":"Nuvemrx","domain":"nuvemrx.com","url":"https://alion.io/company/nuvemrx","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":50000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-01T15:45:31Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-25T01:21:06Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Technical Assistance Center Operations Support Analyst\n Remote | Full-Time\nWho We Are\nNuvemRx helps community health providers deliver on their mission by simplifying the complexity of pharmacy operations, with a suite of scalable solutions that integrate software, intelligence, and expert support to illuminate savings, expand access, and elevate patient care.\nWhat We Are Looking For\nAt NuvemRx, we hold a high bar because our work directly impacts patient care. We look for people who embody our core values:\nMission Always: Every choice is a chance to serve our customers and improve healthcare\nBe a Pioneer: Take initiative, solve problems, and build what does not yet exist\nDo the Right Thing the Right Way: Lead with integrity, compliance, and thoughtful execution\nStronger Together: Own your role, collaborate deeply, and elevate the team\nWe are also a fast-growing company, which means you bring strong ownership, comfort with ambiguity, resilience, and a bias toward action.\nAbout the Role\nThe TAC Operations Support Analyst is the first point of contact for NuvemRx pharmacy customers needing help with PioneerRx and pharmacy operational workflows. You will investigate, troubleshoot, and resolve Tier 1 support issues across prescription processing, claims adjudication, billing, inventory, and system configuration - translating your pharmacy expertise into fast, accurate resolutions for the customers who depend on us. This role requires candidates to be authorized to work in the United States; visa sponsorship is not available.\nWhat You'll Do\nReceive and manage inbound support requests via phone queue, email, and Salesforce.\nInvestigate and resolve Tier 1 issues related to PioneerRx, prescription processing, billing, adjudication, inventory, and dispensing workflows.\nEscalate complex issues to higher tiers while maintaining ownership of customer communication.\nEducate pharmacy users on system functionality and workflow best practices.\nDocument case activity, findings, and resolutions accurately in Salesforce.\nIdentify recurring issues and contribute to knowledge base documentation and process improvements.\nCollaborate with Technical Support, Operations, Product, and Engineering on issue resolution.\nWhat You Bring\nRequired\nCertified Pharmacy Technician (CPhT).\nMinimum 2 years of pharmacy experience (retail, specialty, outpatient, or health system).\nWorking knowledge of prescription processing, third-party billing and adjudication, prior authorizations, inventory management, and pharmacy workflow.\nExperience with pharmacy management software.\nStrong customer service, communication, and analytical skills.\nAbility to manage multiple priorities and work independently in a remote environment.\nProficiency with Microsoft Office and web-based systems.\nPreferred\nHands-on experience with PioneerRx - strongly preferred.\nExperience in a pharmacy software support or healthcare technology environment.\nExperience with Salesforce or other case management platforms.\nFamiliarity with 340B program operations or pharmacy reimbursement workflows.\nWho Thrives in This Role\nYou have real pharmacy experience and can meet customers where they are - you know what a bad claims day feels like from the other side of the counter.\nYou work through problems methodically, stay calm under volume, and follow through from open to close.\nYou pick up new software quickly and don't need to be walked through the same thing twice.\nBenefits\nRemote-first work environment\nCompetitive compensation\nFlexible PTO\nMedical, dental, vision\n401(k) with match\nLife and disability coverage\nEmployee Assistance Program\nMission-driven team\nWFH stipend\nCompensation\nThe expected base salary for this role is $50,000-$70,000, commensurate with experience and qualifications. Actual compensation may vary based on skills, location, and internal equity.\nNuvemRx complies with applicable pay transparency laws. The compensation range listed reflects the expected base salary at the time of posting, and actual compensation may vary.\nNuvemRx is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.\nNuvemRx is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need assistance or an accommodation during the application or interview process, please contact us at .","description_format":"text","description_chars":4620,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Pharmacies","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-02T15:59:56Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.691,"p_room":0.75,"age_days":22,"expected_fill_days":25,"reasons":["conf:3","win:late","comp:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":true},"html_url":"https://alion.io/job/nuvemrx-technical-assistance-center-operations-support-analyst","json_url":"https://alion.io/job/nuvemrx-technical-assistance-center-operations-support-analyst.json","meta":{"generated_at":"2026-10-25T04:19:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5680,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3861722},"rest":"https://alion.io/mcp/rest/get_company?id=3861722"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnuvemrx-technical-assistance-center-operations-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnuvemrx-technical-assistance-center-operations-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnuvemrx-technical-assistance-center-operations-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nuvemrx-technical-assistance-center-operations-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnuvemrx-technical-assistance-center-operations-support-analyst"}]}