Client Services Representative

Vernon Veterinary Clinic is looking for a full time client service representative/receptionist to join our team.

Our ideal candidate will be positive, enthusiastic, punctual and responsible with a strong work ethic. They will be flexible and possess the initiative to work individually as well as work well as a team. Our clinic is fast paced and the ability to multitask is essential.

Job requirements:

·Create a warm and welcoming environment for our patient and pet parents

·Demonstrate experience in a fast-paced environment

·Capable of working autonomously

·Capable of following direction and performing at a high standard

·Ability to work as part of a team

·Ability to remain calm and efficient in stressful situations

·Positive outlook and enthusiasm

·Excellent time management skills

·Excellent customer service skills

·Excellent communication skills

Duties include but are not limited to:

·Answer phone calls on a multiline phone system

·Schedule appointments on Ezyvet IT system

·Placing outbound calls to pet parents for follow-up and future appointment/bookings

·Respond and manage email correspondence

·Invoicing/billing; creating estimates, process payment

·File documents electronically

·Stock shelves

·Additional administrative & housekeeping duties

Job Type: Full time

Hourly rate: $19 - $20

Benefits:

Clinic discount

Uniform allowance

Work Location: In person

Submit resume and cover letter to [email protected]

Only shortlisted candidates will be contacted

At NVA Canada diversity and inclusion are an important part of our everyday reality.

At NVA Canada, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- All job opportunities and applications are hosted on our official careers sites: careers.nvacanada.ca

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [email protected]. Thank you for exploring opportunities at NVA Canada!

Please note that we use third-party recruitment software, which may include artificial intelligence features to assist in screening applications.

NVA Canada is committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.