{"id":2671733,"url":"https://alion.io/job/nva-client-services-representative-42","title":"Client Services Representative","company":{"id":1802631,"name":"NVA","domain":"nva.com","url":"https://alion.io/company/national-veterinary-associates","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":22,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T04:16:30Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-22T18:02:50Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Pay:$19.50 - $22.00 per hour based on experience\n Job description:\n A Client Service Representative (CSR) for our Boarding, Daycare and Grooming departments will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. They’re patient, empathetic, passionately communicative, and they have a love to genuinely help people and their pets. The CSR ensures excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.\n Job Duties and Responsibilities\n · Receive and place calls to clients for the purpose of scheduling\n · Prioritize multiple tasks in a calm, organized manner\n · Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.\n · Assist all clients by providing necessary instructions, information, and invoices, and scheduling all future appointments\n · Utilize hospital computer systems (Cornerstone and Gingr) to document medical records and communicate with clients and teammates\n · Manage the financial needs of the hospital by maintaining accurate balances through a collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures\n · Excellent customer service skills both verbal and written and an exceptional level of communication in a professional manner\n · Advocate for pets through client education on preventative care, pet health needs, treatment recommendations, and all other hospital services/procedures\n · Maintain a positive attitude in all interactions with clients, pets, and other teammates\n · Demonstrate ability to show empathy toward clients and treat pets with compassion and respect\n Qualifications:\n · Utilizing standard office/business equipment (Gingr and Cornerstone a plus!)\n · Knowledge of veterinary medical terminology and procedures\n · Flexible schedule, including some weekend and holiday shifts\n · Ability to work independently on assigned tasks as well as to accept direction on given assignments\n · Must possess strong verbal and written communication skills, good judgment, and the ability to manage stressful situations\n Skills:\n · Proficient computer skills and ability to learn veterinary practice management software, such as Cornerstone\n · Detail-oriented\n · Ability to handle stressful situations\n · Must be organized and display strong communication skills\n The base hourly range for this position is $19.50-$22.00 Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.\n Accepting applications through 11/30/2026\nJob Type: Full-time 30+ hours\nBenefits:\n 401(k)\n 401(k) matching\n Dental insurance\n Employee discount\n Flexible schedule\n Health insurance\n Life insurance\n Paid time off\n Vision insurance\n Schedule:\n 10-hour shift\n Weekday shift starts at 7:15am-630pm with hour lunch break 12pm-1pm\n Weekend shift starts at 8:15am-6:30pm with hour lunch break 12pm-1pm\n Experience:\n Boarding or daycare services experience: 1 year (Preferred)\n Customer service: 1 year (Required)\n Ability to Commute: has own mode of transportation and comfortable driving in inclement weather\n Denver, CO 80219 (Required)\n Work Location: In person","description_format":"text","description_chars":3566,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Flexible schedule","Health insurance","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-10-16T04:16:30Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.805,"p_room":0.9,"age_days":6,"expected_fill_days":9,"reasons":["conf:2","wave","win:mid","comp:junior,brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":44000,"is_top_pay":false},"html_url":"https://alion.io/job/nva-client-services-representative-42","json_url":"https://alion.io/job/nva-client-services-representative-42.json","meta":{"generated_at":"2026-10-22T21:49:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6586,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1802631},"rest":"https://alion.io/mcp/rest/get_company?id=1802631"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnva-client-services-representative-42"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnva-client-services-representative-42"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnva-client-services-representative-42"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nva-client-services-representative-42\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnva-client-services-representative-42"}]}