Customer Service Representative

NVA • Farming & Agriculture • Veterinary Medicine • 5 days ago
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Salary
≈ $28k – $57k per year (Estimated)
Location
In office (Chicago)
Seniority
Junior · 2+ years exp

Confirmed on the employer's own hiring board on Oct 1, 2026. First seen by Alion on Sep 26, 2026.

Overview
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Profile match

NVA

NVA, or National Veterinary Associates, is a veterinary care company based in Agoura Hills, California, that owns and supports general practice, specialty and emergency animal hospitals, pet resorts and equine practices. Founded in 1996 and owned by the investment firm JAB Holding since 2019, it has grown into a network of more than 1,000 veterinary hospitals and pet care sites across North America and several other countries. Its careers board lists licensed and registered veterinary technicians, veterinarians, client service representatives and hospital managers at clinics throughout the US and Canada.
nva.com • HQ: Agoura Hills, United States • Farming & Agriculture • Veterinary Medicine • 1001-5000 employees • Est. 1996
Tech stack of NVA

Job Description

Customer Service Representative

Burnham Park Animal Hospital | Chicago, IL

Full-Time or Part-Time Opportunity

About Us

We are a 5-doctor, AAHA-accredited general practice veterinary hospital located in Chicago’s South Loop. Our state-of-the-art facility includes a fully equipped surgical suite, an in-house diagnostic laboratory, a radiology suite with digital radiography and ultrasonography, and a full kennel with secured outdoor walking areas.

We are currently seeking a full-time Customer Service Representative to join our friendly, fast-paced team.

Please note: Due to our South Loop location, employee parking is not available. However, multiple bus and train routes are conveniently located within two blocks of the hospital.

About You

The ideal candidate:

  • Has customer service experience in a veterinary setting
  • Enjoys working in an upbeat, fast-paced environment with a high level of client interaction
  • Has experience scheduling appointments, answering phones, and processing payments
  • Is a self-motivated team player who values collaboration with clients and veterinary staff
  • Demonstrates excellent communication skills and can comfortably multitask
  • Is compassionate, patient, and empathetic, with a genuine love for pets and their people
  • Has experience with AviMark software or is willing to learn
  • Is available to work evenings and weekends

Compensation & Benefits

Compensation

  • Competitive hourly wage ranging from $18.00 to $20.00, based on experience and qualifications

Benefits

  • Comprehensive Medical, Dental, and Vision insurance coverage
  • 401(k) retirement savings plan
  • Health Savings Account (HSA)
  • Paid Time Off (PTO)
  • Employee discounts
  • Additional allowances as applicable

Schedule may include:

  • Day shifts
  • Evening shifts
  • Weekends
  • Holidays
  • Monday-Friday availability

Required Experience

  • Veterinary experience: 1 year (required)
  • Front desk/customer service experience: 2 years (required)

Preferred Availability:

  • Day shifts
  • Evening shifts
  • Weekends

Work Location

  • On-site in South Loop Chicago, IL
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