{"id":1319551,"url":"https://alion.io/job/nva-customer-service-representative-13","title":"Customer Service Representative","company":{"id":1802631,"name":"NVA","domain":"nva.com","url":"https://alion.io/company/national-veterinary-associates","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-26T20:29:32Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-10-12T06:16:11Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Job Description\n The Champions Forest Animal Customer Service Representative serves as the primary point of contact for clients, providing exceptional customer service while supporting the medical team in a fast paced veterinary clinic environment. This role is responsible for scheduling appointments, managing client communications, processing payments, and ensuring a welcoming and organized experience for both clients and their pets.\n Key Responsibilities\n Greet clients and patients warmly in person and over the phone\n Schedule, confirm, and manage appointments efficiently\n Answer questions regarding clinic services, procedures, pricing, and policies\n Process payments, invoices, and insurance documentation accurately\n Maintain accurate client and patient records\n Triage incoming calls, e-mails, and messages\n Coordinate communication between veterinarians, technicians, and clients\n Maintain clinic aesthetics by keeping a clean, organized, and welcoming space\n Adhere to clinic policies, procedures, and confidentiality requirements\n We are a small clinic, all our employees are cross-trained, you will receive hands on animal training to be able to jump in wherever and whenever needed during the day to ensure daily operations run smoothly.\n Qualifications\n Experience in a Veterinary Clinic or animal care setting\n Knowledge of common veterinary terminology and services\n Bilingual is a plus - not required\n Ability to sit and stand for extended periods of time\n Comfort working around animals of varying sizes and temperaments, including exotic animals\n Emotional resilience when dealing with injured, sick, or grieving pets and their owners","description_format":"text","description_chars":1658,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Farming & Agriculture","Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-09-26T20:29:32Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.4,"p_room":0.45,"age_days":15,"expected_fill_days":8,"reasons":["conf:0","wave","velocity","win:tail","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/nva-customer-service-representative-13","json_url":"https://alion.io/job/nva-customer-service-representative-13.json","meta":{"generated_at":"2026-10-12T08:38:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12941,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1802631},"rest":"https://alion.io/mcp/rest/get_company?id=1802631"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnva-customer-service-representative-13"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnva-customer-service-representative-13"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnva-customer-service-representative-13"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nva-customer-service-representative-13\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnva-customer-service-representative-13"}]}