{"id":1319543,"url":"https://alion.io/job/nva-customer-service-representative-5","title":"Customer Service Representative","company":{"id":1802631,"name":"NVA","domain":"nva.com","url":"https://alion.io/company/national-veterinary-associates","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hanover Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-26T20:29:32Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-10-01T07:48:25Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Title: Customer Service Representative\n Location: Hanover Park Animal Care Center\n 1920 Ontarioville Road, Hanover Park, IL\n About Us:\n At Hanover Park Animal Care Center, we are dedicated to providing exceptional care and support to animals and their owners. We strive to create a compassionate, welcoming environment where pets and their families feel supported. Join our team and be part of a passionate group committed to animal welfare and customer satisfaction.\n Position Overview:\n We are looking for a friendly, professional, and organized Customer Service Representative to join our team. In this role, you will be the first point of contact for clients, providing them with excellent customer service while assisting with inquiries, scheduling, and a variety of other administrative tasks. The ideal candidate will be passionate about animals, have strong communication skills, and thrive in a fast-paced environment.\n Key Responsibilities:\n Greet clients and visitors with a warm, friendly attitude.\nHandle customer inquiries via phone, email, and in person.\nSchedule appointments for animal services, such as grooming, vaccinations, and general care.\nProvide clients with information about our services, procedures, and policies.\nProcess payments and maintain accurate client and pet records.\nAssist in managing animal care requests and general administrative duties.\nMaintain a clean and organized front desk area.\nCollaborate with veterinary and animal care staff to ensure seamless customer service.\nQualifications:\n High school diploma or equivalent; some college coursework or certification in a related field is a plus.\nPrevious experience in customer service, ideally in an animal care or veterinary setting.\nExcellent communication skills (both written and verbal).\nAbility to multitask and manage time effectively in a busy environment.\nStrong problem-solving abilities and a positive attitude.\nA genuine love for animals and commitment to providing high-quality care.\nProficiency in Microsoft Office Suite or similar office software.\nBase Hourly Pay:\n The base hourly range for this position is $15.00 - $20.00. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.\n Benefits:\n Competitive hourly wage.\nOpportunity to work with a dedicated and passionate team.\nDiscounts on pet services and products.\nHealth, dental, and vision insurance options (if applicable).\nPaid time off and holiday pay.\nOpportunities for professional development and training.","description_format":"text","description_chars":2756,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Professional development","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Farming & Agriculture","Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-09-26T20:29:32Z"}],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.526,"p_room":0.55,"age_days":4,"expected_fill_days":3,"reasons":["conf:23","wave","win:tail","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/nva-customer-service-representative-5","json_url":"https://alion.io/job/nva-customer-service-representative-5.json","meta":{"generated_at":"2026-10-01T11:07:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2563,"day_limit":5000,"remaining_today":2437,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}