{"id":2157361,"url":"https://alion.io/job/nvenia-field-service-planner","title":"Field Service Planner","company":{"id":3913458,"name":"Nvenia","domain":"nvenia.com","url":"https://alion.io/company/nvenia","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T07:06:08Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-21T08:15:32Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"POSITION SUMMARY:\nThe Field Service Planner is responsible for the efficient allocation of field service resources to meet customer equipment service requirements and maximize utilization. The Planner works directly with customers to schedule field service appointments, assigns work orders to field service technicians, and manages the overall service schedule for installation, planned maintenance and emergency break-fix activities.\nESSENTIAL RESPONSIBILITIES:\nManage scheduling requirements for internally-driven projects, external customer demands-including channel partners, and field service technician generated assignments\nConduct continuous planning based upon field service forecast, service resource capacity and customer requirements\nUtilize field service management system to schedule, manage, track and report service technician resources\nLead and manage the effort to leverage technical resources across Duravant through collaboration across operating companies\nWork closely with project managers to assure resources are scheduled for new equipment installation/start-up project plans and requirements\nAnalyze planned scheduling needs for installation/start-up projects against sold proposals to assure margins are being maintained\nWork independently to schedule and dispatch service technicians for emergency after-hours and other technical support\nMaintain primary contact responsibility to customers and technicians to resolve scheduling conflicts and other work order related issues\nResearch opportunities and assign customer courtesy visits to schedule technicians\nArrange non-field service resources required for field work execution\nDevelop and maintain service key performance indicators (KPIs)\nOptimize service technician utilization rates\nAchieve high customer satisfaction for services performed while driving revenue and profit growth\nQualifications\nPOSITION SPECIFIC COMPETENCIES:\nCritical thinking to drive service execution overall effectiveness\nAnalytical skills to examine data, capture issues, and solve problems\nAbility to work independently to solve problems and handle difficult and complex challenges\nCustomer-centric orientation to build rapport with customer and achieve satisfaction \nResults focus on desired outcomes and how best to achieve them\nTeamwork, cooperation and commitment to achieve common goals within a diverse team\nTime and priority management\nVerbal and written communication skills to conveys ideas and facts in a manner to be clearly understood\nPOSITION REQUIREMENTS:\nBachelor’s degree in relevant field or equivalent experience required\nStrong computer literacy and ability to learn new software quickly\nExperience with remote field service and scheduling preferred\nCustomer service experience","description_format":"text","description_chars":2753,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Industrial 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