{"id":3035180,"url":"https://alion.io/job/nvent-customer-support-representative","title":"Customer Support Representative","company":{"id":6866,"name":"nVent","domain":"nvent.com","url":"https://alion.io/company/nvent","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":65,"ghost_share":0,"stale_share":0.754,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":6241,"max":12958,"currency":"PLN","period":"month","gross":null,"usd_annual":40044},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-21T21:14:34Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T05:55:23Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We’re looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.\nResponsibilities:\nCustomer Support: Handling incoming customers inquiries.\nSales & Logistics Support: Assist with sales operations and logistics coordination.\nData Analysis: Analyze customer interactions and feedback to generate insights and improve service quality.\nProactive Communication: Keep customers informed about order status, process updates, and available services.\nClient Onboarding: Guide new clients through onboarding, ensuring a smooth start and fostering long-term partnerships.\nProblem Resolution: Address complaints and technical issues efficiently, aiming for quick and effective solutions.\nQuality Assurance: Monitor service standards and ensure consistent, high-quality customer care.\nEDUCATION & EXPERIENCE:\nUniversity diploma or equivalent in a relevant field (e.g., Business Administration, Communication, or a related discipline)\nWe are looking for someone with at least two years of experience in Customer Service, preferably within an industrial environment.\nGerman: Excellent Proficiency (both spoken and written) Level C1 required\nEnglish: Proficiency (both spoken and written) Level B1 required\nExperience in SAP; Sales Force is a plus\nExperience in digitalization of customer service processes is a plus\nWE HAVE:\nA dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day\n\nnVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.\n\nOur principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.\n\nCommitment to strengthen communities where our employees live and work\n\nWe encourage and support the philanthropic activities of our employees worldwide\n\nThrough our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money\n\nCore values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:\n\nInnovative & adaptable\n\nDedicated to absolute integrity\n\nFocused on the customer first\n\nRespectful and team oriented\n\nOptimistic and energizing\n\nAccountable for performance\n\nBenefits to support the lives of our employees\n\nPay Transparency\nnVent’s pay scale is based on the expected range of base pay for this job and the employee’s work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance.\nMonthly Gross Compensation Range:\nzł6,241.70 - zł12,958.30 Per MonthDepending on the position offered, employee may be eligible for other forms of compensation, such as annual or long-term incentives.\nBenefits\nAt nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible employees that includes:\nComprehensive Private Health Care (including dental coverage)\n\nRetirement Pension Plan for long-term financial security\n\nEmployee Stock Purchase Plan to share in company success\n\n100% Funded Language Courses and subsidies for further studies\n\nReward & Recognition Program to celebrate your achievements\n\nChristmas & Holiday contributions\n\nCanteen / Meal passes\n\nIn this role, you will be the first point of contact for customer inquiries related to our products and services. Your responsibilities include efficiently handling incoming calls and using digital communication channels to address customer needs. Additionally, you will play a crucial role in digitally connecting our customers to enhance their overall experience, while adhering to company policies and enhancing customer satisfaction. You'll be the main point of contact, nurturing positive relationships and collaborating with various departments for consistency and effectiveness.","description_format":"text","description_chars":4781,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Servers & Data Center Hardware","HVAC & Refrigeration","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-10-21T21:14:34Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":46,"reasons":["conf:48","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":40044,"is_top_pay":false},"html_url":"https://alion.io/job/nvent-customer-support-representative","json_url":"https://alion.io/job/nvent-customer-support-representative.json","meta":{"generated_at":"2026-10-24T11:34:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16512,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6866},"rest":"https://alion.io/mcp/rest/get_company?id=6866"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnvent-customer-support-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnvent-customer-support-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnvent-customer-support-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nvent-customer-support-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnvent-customer-support-representative"}]}