{"id":349070,"url":"https://alion.io/job/nvent-electric-associate-director-quality-key-customer","title":"Associate Director, Quality (Key Customer)","company":{"id":6866,"name":"nVent","domain":"nvent.com","url":"https://alion.io/company/nvent","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":64,"ghost_share":0,"stale_share":0.719,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Sales","role_family":"Sales","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Anoka, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":146300,"max":271700,"currency":"USD","period":"year","gross":null,"usd_annual":271700},"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"CAPA","optional":false},{"name":"Mandiant capa","optional":false}],"status":"live","first_seen_at":"2026-05-26T00:00:00Z","employer_posted_date":"2026-05-26","last_verified_at":"2026-10-27T17:11:11Z","board_verified":true,"closed_at":null,"days_open":154,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":154},"description":"We’re looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.\nThe Associate Director of Quality, Key Customer is a strategic quality leader responsible for shaping and delivering the Data Center Solutions quality strategy while serving as the primary quality owner for a critical, high impact customer. This role ensures products, processes, suppliers, and quality systems consistently meet or exceed customer, regulatory, and enterprise requirements.\nThe role spans enterprise quality strategy and governance, multi-site operational execution, and deep customer partnership. The Associate Director of Quality drives quality excellence across Data Center Solutions business units, manufacturing sites, and supplier networks, serving as both a strategic advisor to leadership and hands on leader during critical issues, audits, and growth initiatives.\nThis position acts as a gatekeeper for growth-ensuring quality systems, talent, and processes scale effectively with business expansion-while embedding a strong culture of prevention, accountability, and continuous improvement.\nWHAT YOU WILL EXPERIENCE IN THIS POSITION:\nEnterprise Quality Strategy & Governance\nDevelop and deploy a unified Data Center Solutions quality vision, strategy, and governance model aligned with enterprise objectives.\nEstablish and harmonize quality standards, metrics, policies, and procedures across sites and segments.\nProvide regular quality performance insights, risk assessments, and recommendations to executive leadership.\nChampion a consistent, enterprise-wide quality culture focused on prevention, transparency, and operational rigor.\nCustomer Centric Quality Leadership\nServe as the primary quality point of contact for a strategically critical key customer.\nBuild trusted, collaborative relationships with customer quality, engineering, procurement, and leadership teams.\nRepresent the organization in customer audits, business reviews, escalations, and governance forums.\nTranslate customer requirements into internal quality strategies, priorities, and execution plans.\nOwn customer quality key performance indicators, including PPM, complaints, corrective actions, audit outcomes, and field performance.\nQuality Management Systems (QMS) & Compliance\nLead the enterprise QMS framework to ensure compliance with ISO 9001 and all applicable customer and industry standards.\nDrive QMS alignment and integration with digital quality systems and enterprise platforms.\nOversee global internal, supplier, and customer audit programs, ensuring timely and effective closure of CAPAs.\nEnsure disciplined change management, validation, and documentation practices across the organization.\nProduct & Process Quality Excellence\nDrive structured problem solving and root cause analysis to resolve chronic and systemic quality issues.\nPartner with Engineering, Operations, Logistics, and Supply Chain to embed quality into product design, NPI, and manufacturing processes.\nLead and govern APQP, PPAP, FMEA, SPC, control plans, and validation activities.\nStrengthen inspection strategies, control plans, and risk-based verification processes.\nSupplier Quality & External Partnerships\nDevelop and lead the enterprise supplier quality strategy in partnership with Sourcing and Procurement.\nOversee supplier qualification, audits, NCR/CAPA management, and ongoing performance monitoring.\nDirect incoming quality control (IQC) and receiving inspection strategies to reduce escapes while optimizing dock to stock cycle times.\nCollaborate with suppliers and engineering teams during NPI to ensure production readiness and specification compliance.\nOperational Excellence & Continuous Improvement\nLead large scale, data driven continuous improvement initiatives using Lean, Six Sigma, and related methodologies.\nEstablish and manage enterprise dashboards for defects, cost of poor quality (COPQ), audit performance, and customer metrics.\nIdentify and deploy digital quality tools to advance analytics, monitoring, and predictive quality capabilities.\nProactively identify operational and quality risks and drive mitigation plans.\nLeadership & Talent Development\nLead, develop, and scale a high performing, multi-site quality organization across manufacturing, supplier quality, and corporate functions.\nCoach and mentor site and segment quality leaders, building depth, capability, and succession strength.\nInfluence cross-functional leaders without direct authority to ensure alignment and accountability.\nServe as a trusted quality authority and advisor across the enterprise.\nYOU HAVE:\nBachelor’s degree in Engineering, Operations, Science, or a related technical field. Master’s degree preferred.\n12+ years of progressive experience in Quality, Operations, or Engineering, including multi-site and/or global leadership.\nDemonstrated success leading enterprise-wide quality initiatives and complex customer quality relationships.\nDeep expertise in Quality Management Systems, standards, and regulatory requirements (e.g., ISO 9001).\nProven ability to lead multi-functional, geographically distributed teams.\nExceptional analytical, structured problem solving, and root cause analysis skills.\nStrong executive presence with the ability to translate complex quality data into actionable business insights.\nProfessional quality certifications (CQE, CQM/OE, CQA) preferred.\nSix Sigma Black Belt or higher preferred.\nExperience leading supplier quality organizations and global supply bases.\nAdvanced knowledge of enterprise quality systems and digital quality platforms.\nWE HAVE:\nA dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day\nnVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.\n\nOur principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.\n\nCommitment to strengthen communities where our employees live and work\nWe encourage and support the philanthropic activities of our employees worldwide\n\nThrough our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money\n\nCore values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:\nInnovative & adaptable\n\nDedicated to absolute integrity\n\nFocused on the customer first\n\nRespectful and team oriented\n\nOptimistic and energizing\n\nAccountable for performance\n\nBenefits to support the lives of our employees\n\nPay Transparency\nnVent’s pay scale is based on the expected range of base pay for this job and the employee’s work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Where federal, state, or local minimum wage requirements exist, employee pay will comply.\nCompensation Range:\n$146,300.00 - $271,700.00Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives.\nBenefit Overview\nAt nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:\nMedical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.\n\nA 401(k) retirement plan and an employee stock purchase plan - both include a company match.\n\nOther supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.\n\nAt nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.\n#LI-AM1#LI-Hybrid","description_format":"text","description_chars":8926,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Servers & Data Center Hardware","HVAC & Refrigeration","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-09-05T18:47:53Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.472,"p_room":0.28,"age_days":154,"expected_fill_days":46,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":271700,"is_top_pay":true},"html_url":"https://alion.io/job/nvent-electric-associate-director-quality-key-customer","json_url":"https://alion.io/job/nvent-electric-associate-director-quality-key-customer.json","meta":{"generated_at":"2026-10-27T18:53:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9234,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6866},"rest":"https://alion.io/mcp/rest/get_company?id=6866"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnvent-electric-associate-director-quality-key-customer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnvent-electric-associate-director-quality-key-customer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnvent-electric-associate-director-quality-key-customer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nvent-electric-associate-director-quality-key-customer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnvent-electric-associate-director-quality-key-customer"}]}