{"id":332530,"url":"https://alion.io/job/nvent-electric-customer-service-representative","title":"Customer Service Representative","company":{"id":6866,"name":"nVent Electric","domain":"nvent.com","url":"https://alion.io/company/nvent","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":60,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warwick, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-08-13T00:00:00Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-10-02T09:26:07Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"We’re looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.\nWHAT YOU WILL EXPERIENCE IN THIS POSITION:\nConnect with customers, outside sales and production on all aspects of order creation and follow-up, providing a high level of knowledge and support.\nResearch and recommend solutions for all incoming calls regarding pricing and availability, order changes/status, and sophisticated product questions for multiple product brands.\nProcess domestic standard distributor and non-standard orders independently and accurately for multiple functional areas/brands with a clear understanding of the differences between direct and distribution business.\nWork with sales, marketing, production, shipping and other operating functions regarding product, delivery or service matters.\nMonitor or follow-up on scheduled shipment dates to ensure timely delivery. This may include acquiring proof of delivery and/or expediting shipment as needed.\nUse product knowledge to make decisions that result in improved customer satisfaction.\nYOU HAVE:\n3+ years of customer service in a manufacturing environment, including advanced knowledge of the principles and practices of customer service is preferred.\nConfirmed skill in identifying root causes of complex problems/issues by asking probing questions and developing recommendations for resolution.\nProven skills to learn and retain advanced product knowledge for use in day to day responsibilities.\nExperience working with an ERP and/or CRM.\nAble to maintain professional customer service manner when dealing with dissatisfied customers and demonstrate compassion for the customer's situation.\nAbility to collaborate and share knowledge and information to assist the team, especially in the problem solving process.\nStrong written and verbal communication skills, while collaborating with people at all levels within the organization and outside the organization.\nSkilled in leading multiple tasks/projects along with the ability to work in a fast paced team environment in a self-directed manner.\nAbility to train/mentor others within area of expertise to foster cross training.\nAdditional Requirements:\nOur Warwick, RI facility is an ITAR-controlled site. All candidates must be a “US Person” as defined by 22 C.F.R. 120.15.\nWE HAVE:\nA dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day\nnVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.\n\nOur principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.\n\nCommitment to strengthen communities where our employees live and work\nWe encourage and support the philanthropic activities of our employees worldwide\n\nThrough our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money\n\nCore values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:\nInnovative & adaptable\n\nDedicated to absolute integrity\n\nFocused on the customer first\n\nRespectful and team oriented\n\nOptimistic and energizing\n\nAccountable for performance\n\nBenefits to support the lives of our employees\n\nBenefit Overview\nAt nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:\nMedical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.\n\nA 401(k) retirement plan and an employee stock purchase plan - both include a company match.\n\nOther supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.\n\nAt nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.\n#LI-CS1#LI-HYBRID","description_format":"text","description_chars":5115,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Servers & Data Center Hardware","HVAC & Refrigeration","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-09-05T17:29:43Z"}],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.423,"p_room":0.44,"age_days":50,"expected_fill_days":44,"reasons":["conf:18","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/nvent-electric-customer-service-representative","json_url":"https://alion.io/job/nvent-electric-customer-service-representative.json","meta":{"generated_at":"2026-10-03T03:36:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3538,"day_limit":5000,"remaining_today":1462,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}