{"id":1153171,"url":"https://alion.io/job/nvent-electric-customer-success-specialist","title":"Customer Success Specialist","company":{"id":6866,"name":"nVent Electric","domain":"nvent.com","url":"https://alion.io/company/nvent","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":49,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Reynosa, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":54000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":465},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-23T19:00:50Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T02:40:02Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We’re looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.\nWHAT YOU WILL EXPERIENCE IN THIS POSITION:\nManage end-to-end customer order fulfillment and ensure a positive customer experience.\nProvide proactive updates on order status, delivery schedules, and potential risks.\nPartner with Sales to support customer retention and business growth within assigned accounts.\nCollaborate with cross-functional teams to ensure on-time delivery and resolve supply chain issues.\nCoordinate and resolve quality concerns, non-conformance cases, and customer escalations.\nMonitor service performance metrics and communicate results to customers and internal stakeholders.\nBuild strong customer relationships by serving as a trusted point of contact.\nIdentify and drive continuous improvement opportunities to enhance customer satisfaction and operational efficiency.\nPerform additional duties and special projects as assigned.\nYOU HAVE:\nBachelor's Degree inBusiness, Engineering (Electrical/Mechanical), or a related field preferred.\n+ 3 years of proven Experience in Customer Service, Customer Success, Sales Support, or Account Management within a manufacturing, industrial, or metal-mechanic environment preferred.\nProven Proficiency with Salesforce, customer portals, and Microsoft Office applications.\nProven intermediate to advanced Excel skills is required.\nBilingual, strong written and verbal communication skills in English and Spanish is required.\nAbility to manage multiple customer accounts, priorities, and projects while maintaining a high level of accuracy and responsiveness.\nProven ability to build strong relationships and maintain a professional, customer-focused approach, including managing escalations and sensitive customer situations.\nStrong collaboration skills with the ability to work effectively across Sales, Operations, Planning, Engineering, Finance, Logistics, and Supply Chain teams.\nDemonstrated adaptability in a fast-paced and changing business environment while maintaining a high level of accuracy and responsiveness.\nSelf-motivated team player with a continuous improvement mindset, high integrity, and a commitment to delivering exceptional customer experiences.\nOpen to travel occasionally (A tourist VISA is preferred).\nWE HAVE:\nA dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day\nnVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.\n\nOur principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.\n\nCommitment to strengthen communities where our employees live and work\nWe encourage and support the philanthropic activities of our employees worldwide\n\nThrough our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money\n\nCore values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:\nInnovative & adaptable\n\nDedicated to absolute integrity\n\nFocused on the customer first\n\nRespectful and team oriented\n\nOptimistic and energizing\n\nAccountable for performance\n\nBenefits to support the lives of our employees\n\nAt nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.\n#LI-PF1#LI-OnSite","description_format":"text","description_chars":4414,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Hardware","Data Centers","Power Grid"],"lifecycle":[{"event":"open","at":"2026-09-23T19:00:50Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":44,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/nvent-electric-customer-success-specialist","json_url":"https://alion.io/job/nvent-electric-customer-success-specialist.json","meta":{"generated_at":"2026-09-24T13:17:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}