{"id":1140622,"url":"https://alion.io/job/nvent-electric-digital-customer-care-specialist-speaking-german","title":"Digital Customer Care Specialist speaking German","company":{"id":6866,"name":"nVent Electric","domain":"nvent.com","url":"https://alion.io/company/nvent","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":49,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":7083,"max":14700,"currency":"PLN","period":"month","gross":null,"usd_annual":46128},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-23T10:59:03Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T02:40:02Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We’re looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.\nIn this role, you will be the first point of contact for customer inquiries related to our products and services. Your responsibilities include efficiently handling incoming calls and using digital communication channels to address customer needs. Additionally, you will play a crucial role in digitally connecting our customers to enhance their overall experience, while adhering to company policies and enhancing customer satisfaction. You'll be the main point of contact, nurturing positive relationships and collaborating with various departments for consistency and effectiveness.\nJOB RESPONSIBILITIES: \nCustomer Care via Digital Channels & Customer Satisfaction: Manage incoming calls and respond to customer inquiries via email or social media. Provide accurate information about our products and services. Resolve customer complaints and issues promptly.\n\nDigital Customer Connectivity: Identify opportunities to improve digital interactions with customers. Implement digital communication strategies to enhance customer satisfaction and loyalty.\n\nSales Support: Generate sales leads through digital channels. Collaborate with the sales team to understand customer needs and offer tailored solutions.\n\nData Analysis and Optimization: Analyze customer interactions and feedback. Provide insights for improving digital customer care.\n\nProactive Communication: Accountable informing customers about, order updates, process updates, and relevant services. Ensure a proper quoting and quotes follow up in the respecting area in CRM SalesForce.\n\nClient Onboarding: Responsible to provide detailed information to new clients, assist throughout the cooperation, create a loyal partnership\n\nEfficient Problem Resolution: Efficiently handle customer complaints, technical problems, and requests, aiming for swift resolution.\n\nDocumentation and Data Accuracy: Maintain accurate customer records in CRM/ERP systems. Order Processing & Follow Up in SAP System\n\nQuality Assurance: Monitor and maintain service quality to meet company standards.\n\nCollaboration: Work collaboratively with teammates and support areas, in a team environment like Sales, Operation & Logistics.\n\nFeedback Collection: Gather and analyze customer feedback to improve products and services.\n\nInformation Dissemination: Keep customers informed about new services and assist in marketing efforts\n\nJOB CRITERIA:\nEDUCATION & EXPERIENCE:\nUniversity diploma or equivalent in a relevant field (e.g., Business Administration, Communication, or a related discipline)\n\n2-4 years of experience in an industrial customer service or customer support is a must (preferably in a digital context)\n\nGerman: Excellent Proficiency (both spoken and written) Level C1 required\n\nEnglish: Proficiency (both spoken and written) Level B1 required\n\nExperience in SAP; Sales Force is a plus\n\nExperience in digitalization of customer service processes is a plus\n\nKNOWLEDGE, SKILLS & ABILITIES:\nPositivity and Energy: Friendly and approachable personality.\n\nEffective Communication: Clear and concise communication in German & English.\n\nProblem-Solving Skills: Analyze complex issues and find effective solutions.\n\nCollaboration: Work well with colleagues from various departments.\n\nAbility to work in a fast-paced environment and manage multiple tasks.\n\nFull availability, i.e., no other permanent commitments.\n\nUnderstanding of digital trends and technologies.\n\nAbility to maintain customer relationships through digital channels.\n\nWE HAVE:\nA dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day\n\nnVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.\n\nOur principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.\n\nCommitment to strengthen communities where our employees live and work\n\nWe encourage and support the philanthropic activities of our employees worldwide\n\nThrough our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money\n\nCore values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:\n\nInnovative & adaptable\n\nDedicated to absolute integrity\n\nFocused on the customer first\n\nRespectful and team oriented\n\nOptimistic and energizing\n\nAccountable for performance\n\nBenefits to support the lives of our employees\n\nPay Transparency\nnVent’s pay scale is based on the expected range of base pay for this job and the employee’s work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance.\nMonthly Gross Compensation Range:\nzł7.083,30 - zł14.700,00 Per MonthDepending on the position offered, employee may be eligible for other forms of compensation, such as annual or long-term incentives.\nBenefits\nAt nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible employees that includes:\nComprehensive Private Health Care (including dental coverage)\n\nRetirement Pension Plan for long-term financial security\n\nEmployee Stock Purchase Plan to share in company success\n\n100% Funded Language Courses and subsidies for further studies\n\nReward & Recognition Program to celebrate your achievements\n\nChristmas & Holiday contributions\n\nCanteen / Meal passes\n\n#LI-CP1#LI-On site\n#INDLPCN","description_format":"text","description_chars":6461,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"German","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Hardware","Data Centers","Power Grid"],"lifecycle":[{"event":"open","at":"2026-09-23T10:59:03Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":44,"reasons":["conf:3","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":46128,"is_top_pay":false},"html_url":"https://alion.io/job/nvent-electric-digital-customer-care-specialist-speaking-german","json_url":"https://alion.io/job/nvent-electric-digital-customer-care-specialist-speaking-german.json","meta":{"generated_at":"2026-09-24T08:09:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}