{"id":1167485,"url":"https://alion.io/job/nvent-electric-tech-support-manager","title":"Tech Support Manager","company":{"id":6866,"name":"nVent","domain":"nvent.com","url":"https://alion.io/company/nvent","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":75,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":105000,"max":195000,"currency":"USD","period":"year","gross":null,"usd_annual":195000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-17T14:45:30Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"We’re looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.\nThis role will serve as the leader of a global technical support organization, acting as the critical technical backbone for customer support across the Data Solutions business. In this role, you will lead a high-performing team of technical experts responsible for diagnosing and resolving complex customer issues, while establishing a scalable, global support model that delivers a consistent, high-quality post-sales customer experience.\nThis role will partner closely with Engineering, Product, Sales, and Services, as well as the dispatch/service organization responsible for all field activity.\n** This position will reside in our Raleigh, NC facility and will be a hybrid role (4 days in the office/1 day remote) **\nWHAT YOU WILL EXPERIENCE IN THIS POSITION:\nLead and scale a global technical support organization, delivering 24/7 coverage and a consistent, high-quality customer experience.\nDesign and operationalize a best-in-class support model with clear ownership, escalation paths, and performance metrics that drive accountability and speed.\nServe as an escalation point for critical customer issues, ensuring rapid resolution, strong communication, and minimal business impact.\nBuild and develop a high-performing global team, investing in talent, capability, and technical depth.\nEstablish scalable support operations and infrastructure, including case intake, triage, and global workflows that ensure visibility and traceability.\nDrive standardization and continuous improvement across tools, processes, and knowledge management to enhance speed, quality, and scalability.\nEnable effective follow-the-sun support models, ensuring seamless global coverage and strong cross-region handoffs.\nAct as the central technical leader across the ecosystem, connecting customers with Engineering, Product, Services, and Sales to accelerate resolution.\nPartner with Engineering to drive root cause resolution and long-term product improvements, while feeding insights into product roadmaps and knowledge bases.\nAlign closely with Services to ensure end-to-end coordination, including field dispatch and execution.\nBuild and evolve a scalable, future-ready support function, identifying gaps and driving improvements aligned to rapid DS growth.\nLeverage customer insights, case data, and trends to continuously improve products, services, and customer experience.\nElevate organizational capability through training, documentation, and technical knowledge development.\nYOU HAVE:\nBachelor’s degree in engineering or related field preferred, or related experience.\n7+ years proven experience leading technical support, product support, or engineering-focused customer support teams.\nDemonstrated ability to build and scale global, multi-region teams and operating models.\nExperience working across Engineering, Product, and Customer-facing organizations.\nFamiliarity with CRM/case management tools (e.g., Salesforce) and support operations.\nExperience with data center infrastructure, cooling systems, or power systems.\nTrack record of improving customer experience, support efficiency, and technical capability at scale.\nWE HAVE:\nA dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day\nnVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.\n\nOur principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.\n\nCommitment to strengthen communities where our employees live and work\nWe encourage and support the philanthropic activities of our employees worldwide\n\nThrough our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money\n\nCore values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:\nInnovative & adaptable\n\nDedicated to absolute integrity\n\nFocused on the customer first\n\nRespectful and team oriented\n\nOptimistic and energizing\n\nAccountable for performance\n\nBenefits to support the lives of our employees\n\nPay Transparency\nnVent’s pay scale is based on the expected range of base pay for this job and the employee’s work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Where federal, state, or local minimum wage requirements exist, employee pay will comply.\nCompensation Range:\n$105,000.00 - $195,000.00Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives.\nBenefit Overview\nAt nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:\nMedical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.\n\nA 401(k) retirement plan and an employee stock purchase plan - both include a company match.\n\nOther supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.\n\nAt nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.\n#LI-SK1#LI-HYBRID","description_format":"text","description_chars":6570,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Servers & Data Center Hardware","HVAC & Refrigeration","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-09-24T04:16:44Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.565,"p_room":0.9,"age_days":24,"expected_fill_days":42,"reasons":["conf:22","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":195000,"is_top_pay":true},"html_url":"https://alion.io/job/nvent-electric-tech-support-manager","json_url":"https://alion.io/job/nvent-electric-tech-support-manager.json","meta":{"generated_at":"2026-10-17T23:17:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1567,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6866},"rest":"https://alion.io/mcp/rest/get_company?id=6866"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnvent-electric-tech-support-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnvent-electric-tech-support-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnvent-electric-tech-support-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nvent-electric-tech-support-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnvent-electric-tech-support-manager"}]}