Tech Support Specialist

我们正在寻找能够将创新运用到工作中，以推动我们及其自身成功的人才。加入我们的组织，通过创新的电气解决方案连接和保护我们的客户，以确保世界更安全。

This role will serve as the critical technical backbone for customer support across Data Solutions custom and nVent products. This role provides deep product expertise to identify, diagnose, and resolve complex technical issues, ensuring a consistent, high-quality post-sales customer experience. This role requires close collaboration with internal teams and the dispatch/service organization leading all field activity.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

• Serve as a trusted technical expert for customers, providing real-time troubleshooting and guidance across our Data Solutions portfolio (cooling, power, racks, and custom systems)
• Diagnose and resolve complex issues using system data, logs, and technical documentation and delivering clear, actionable paths to resolution
• Own and drive customer concerns end-to-end, prioritizing issues based on severity, customer impact, and business needs
• Act as the technical liaison between customers and internal teams (Engineering, Product, Services, Sales) to ensure fast, aligned resolution
• Maintain strong case ownership and documentation, ensuring visibility, traceability, and continuous learning across support systems
• Contribute to product and process improvements by fostering insights into engineering, FAQs, and knowledge base development
• Build deep expertise across both standard and custom DS products, developing troubleshooting content, training materials, and standard processes
• Help evolve the function through continuous improvement of tools, processes, and support models

YOU HAVE:

• Bachelor’s degree in Engineering (Mechanical, Electrical, or related) or equivalent experience
• Experience in technical support, product support, or engineering-facing customer roles
• Strong troubleshooting skills across mechanical/electrical systems
• Ability to interpret technical drawings, system configurations, and performance data
• Experience with data center infrastructure, cooling systems, or power systems preferred
• Familiarity with CRM/case management tools (e.g., Salesforce)

我们拥有：

• 充满活力的全球覆盖面，在世界各地拥有多元化的业务，这将发挥您的能力、提供丰富的职业机会并使您每天都能创造影响力

  • nVent 是全球领先的电气连接和保护解决方案供应商。我们相信，我们创新的电气解决方案能够实现更安全的系统运行，并确保一个更安全的世界。我们设计、制造、销售、安装和维护高性能的产品和解决方案，连接和保护世界上一些最为敏感的设备、建筑和关键流程。我们提供全面的系统保护和电气连接解决方案，涵盖全球公认的质量、可靠性和创新等行业领先品牌。

  • 我们的主要办事处位于伦敦，在美国的管理办事处位于明尼阿波利斯。我们强大的领先电气产品品牌组合可以追溯到 100 多年前，包括 nVent CADDY、ERICO、HOFFMAN、ILSCO、SCHROFF 和 TRACHTE。如需了解更多信息，请访问 www.nvent.com 。

• 致力于加强员工生活和工作所在的社区

  • 我们鼓励并支持全球员工的慈善活动

  • 通过“nVent在行动”匹配计划，我们向员工们参加志愿服务或捐款的非营利组织和教育组织提供资金。

• 核心价值观塑造了我们的文化，并推动我们为员工和客户提供最好的服务。我们因以下方面为人所知：

  • 创新与适应能力

  • 绝对诚信

  • 客户至上

  • 尊重与团队协作

  • 正能量

  • 对业绩负责的态度

• 提供支持员工生活的福利