{"id":109534,"url":"https://alion.io/job/nvent-it-support-specialist-2","title":"IT Support Specialist","company":{"id":6866,"name":"nVent","domain":"nvent.com","url":"https://alion.io/company/nvent","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":75,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Monterrey, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-06T00:00:00Z","employer_posted_date":"2026-08-06","last_verified_at":"2026-10-18T01:19:30Z","board_verified":true,"closed_at":null,"days_open":73,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":73},"description":"We’re looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.\nWHAT YOU WILL EXPERIENCE IN THIS POSITION:\nEnd User Support\nProvide onsite Level 2 technical support for desktop, laptop, mobile device, printer, and peripheral issues.\nDiagnose and resolve hardware, software, operating system, and application-related incidents.\nSupport Microsoft Windows, Microsoft 365, Teams, Outlook, and other enterprise applications.\nConfigure, deploy, and fix laptops, desktops, printers, tablets, and mobile devices.\nSupport employee onboarding, offboarding, relocations, and workstation setups.\nAct as the primary onsite IT contact for employees and business leaders.\nSmart Hands Infrastructure Support\nProvide onsite Smart Hands support for Application, Security, and Infrastructure teams.\nPerform equipment installation, replacement, rack-and-stack activities, and physical cabling.\nAssist with switch, router, firewall, wireless access point, and circuit fix.\nConduct visual inspections and perform hardware diagnostics on network and server infrastructure.\nCoordinate with remote engineering teams during maintenance activities or outages.\nSupport hardware upgrades, equipment replacements, and technology refresh projects.\nCall out issues requiring advanced engineering support while serving as the onsite resource during tackle and remediation activities.\nConference Room & Teamwork Technology Support\nSupport Microsoft Teams Rooms and conference room technologies.\nSolve displays, cameras, microphones, speaker systems, touch panels, and teamwork devices.\nPerform proactive testing and maintenance of conference room systems.\nEnsure meeting spaces remain operational and available for business use.\nSupport executive meetings, town halls, and other critical business events requiring technology assistance.\nSite Technology Support\nSupport printers, label printers, scanners, badge readers, digital displays, and other office technologies.\nSolve local network connectivity issues including wired and wireless access.\nCoordinate with vendors and centralized IT teams to resolve technology issues.\nSupport business continuity efforts during technology outages and office disruptions.\nIncident and Service Request Management\nResolve incidents and requests within established service level objectives (SLOs).\nAccurately document incidents, requests, changes, and resolutions within the ITSM platform.\nCommunicate status updates and resolution plans with customers.\nParticipate in major incident response and restoration activities.\nIdentify recurring issues and chip in to root cause analysis efforts.\nDevice Lifecycle and Asset Management\nDeploy, configure, maintain, and retire end-user technology.\nTrack hardware inventory and ensure asset management records remain accurate.\nSupport technology refresh programs and hardware replacement schedules.\nEnsure equipment meets corporate standards and compliance requirements.\nSecurity and Compliance\nSupport cybersecurity initiatives and endpoint compliance activities.\nAssist with vulnerability remediation on workplace devices.\nSupport security investigations and incident response activities as advised.\nEnforce IT security standards, policies, and procedures.\nPromote secure technology practices among employees.\nYOU HAVE:\nAssociate degree in Information Technology or equivalent experience.\nAdvanced English.\n1+ years of IT support experience in corporate environment.\nExperience supporting business offices with 100+ employees.\nStrong desktop and mobile device solve skills.\nKnowledge of: Windows 11, Microsoft 365, Microsoft Teams, Entra ID / Active Directory, Networking fundamentals, Mobile device support, Printer and peripheral support, Video conferencing equipment\nAbility to work independently and handle ambitious priorities.\nStrong customer service, communication, and problem-solving skills.\nWE HAVE:\nA dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day\nnVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.\n\nOur principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.\n\nCommitment to strengthen communities where our employees live and work\nWe encourage and support the philanthropic activities of our employees worldwide\n\nThrough our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money\n\nCore values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:\nInnovative & adaptable\n\nDedicated to absolute integrity\n\nFocused on the customer first\n\nRespectful and team oriented\n\nOptimistic and energizing\n\nAccountable for performance\n\nBenefits to support the lives of our employees\n\nAt nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.\n#LI-JO1#LI-Onsite","description_format":"text","description_chars":6005,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Servers & Data Center Hardware","HVAC & Refrigeration","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-08-06T00:00:00Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.384,"p_room":0.36,"age_days":72,"expected_fill_days":42,"reasons":["conf:22","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/nvent-it-support-specialist-2","json_url":"https://alion.io/job/nvent-it-support-specialist-2.json","meta":{"generated_at":"2026-10-18T09:17:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13834,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6866},"rest":"https://alion.io/mcp/rest/get_company?id=6866"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnvent-it-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnvent-it-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnvent-it-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nvent-it-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnvent-it-support-specialist-2"}]}