{"id":109522,"url":"https://alion.io/job/nvent-it-support-specialist","title":"IT Support Specialist","company":{"id":6866,"name":"nVent","domain":"nvent.com","url":"https://alion.io/company/nvent","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":75,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Anoka, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":44,"currency":"USD","period":"hour","gross":null,"usd_annual":88000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-19T00:00:00Z","employer_posted_date":"2026-08-19","last_verified_at":"2026-10-17T14:45:30Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"We’re looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.\nThe IT Support Specialist is responsible for providing hands-on technical support for nVent offices. This role serves as the primary onsite IT resource, ensuring a reliable, secure, and productive technology experience for employees. The technician provides end-user support, conference room support, device lifecycle management, and Smart Hands services for infrastructure technologies, acting as the local extension of centralized IT teams.\nWorking closely with Service Desk, Network, Infrastructure, Server, Security, and Application teams, this role is responsible for troubleshooting, maintaining, and supporting workplace and site technologies while ensuring rapid resolution of technology issues that impact business operations.\nWHAT YOU WILL EXPERIENCE IN THIS POSITION:\nEnd User Support\nProvide onsite Level 2 technical support for desktop, laptop, mobile device, printer, and peripheral issues.\n\nDiagnose and resolve hardware, software, operating system, and application-related incidents.\n\nSupport Microsoft Windows, Microsoft 365, Teams, Outlook, and other enterprise applications.\n\nConfigure, deploy, and troubleshoot laptops, desktops, printers, tablets, and mobile devices.\n\nSupport employee onboarding, offboarding, relocations, and workstation setups.\n\nAct as the primary onsite IT contact for employees and business leaders.\n\nSmart Hands Infrastructure Support\nProvide onsite Smart Hands support for Application, Security, and Infrastructure teams.\n\nPerform equipment installation, replacement, rack-and-stack activities, and physical cabling.\n\nAssist with switch, router, firewall, wireless access point, and circuit troubleshooting.\n\nConduct visual inspections and perform hardware diagnostics on network and server infrastructure.\n\nCoordinate with remote engineering teams during maintenance activities or outages.\n\nSupport hardware upgrades, equipment replacements, and technology refresh projects.\n\nEscalate issues requiring advanced engineering support while serving as the onsite resource during troubleshooting and remediation activities.\n\nConference Room & Collaboration Technology Support\nSupport Microsoft Teams Rooms and conference room technologies.\n\nTroubleshoot displays, cameras, microphones, speaker systems, touch panels, and collaboration devices.\n\nPerform proactive testing and maintenance of conference room systems.\n\nEnsure meeting spaces remain operational and available for business use.\n\nSupport executive meetings, town halls, and other critical business events requiring technology assistance.\n\nSite Technology Support\nSupport printers, label printers, scanners, badge readers, digital displays, and other office technologies.\n\nTroubleshoot local network connectivity issues including wired and wireless access.\n\nCoordinate with vendors and centralized IT teams to resolve technology issues.\n\nSupport business continuity efforts during technology outages and office disruptions.\n\nIncident and Service Request Management\nResolve incidents and requests within established service level objectives (SLOs).\n\nAccurately document incidents, requests, changes, and resolutions within the ITSM platform.\n\nCommunicate status updates and resolution plans with customers.\n\nParticipate in major incident response and restoration activities.\n\nIdentify recurring issues and contribute to root cause analysis efforts.\n\nDevice Lifecycle and Asset Management\nDeploy, configure, maintain, and retire end-user technology.\n\nTrack hardware inventory and ensure asset management records remain accurate.\n\nSupport technology refresh programs and hardware replacement schedules.\n\nEnsure equipment meets corporate standards and compliance requirements.\n\nSecurity and Compliance\nSupport cybersecurity initiatives and endpoint compliance activities.\n\nAssist with vulnerability remediation on workplace devices.\n\nSupport security investigations and incident response activities as directed.\n\nEnforce IT security standards, policies, and procedures.\n\nPromote secure technology practices among employees.\n\nYOU HAVE:\nRequired\nAssociate degree in Information Technology or equivalent experience.\n\n3+ years of IT support experience in a corporate environment.\n\nExperience supporting business offices with 100+ employees.\n\nStrong desktop and mobile device troubleshooting skills.\n\nKnowledge of:\nWindows 11\n\nMicrosoft 365\n\nMicrosoft Teams\n\nEntra ID / Active Directory\n\nNetworking fundamentals\n\nMobile device support\n\nPrinter and peripheral support\n\nConference room technologies\n\nAbility to work independently and manage competing priorities.\n\nStrong customer service, communication, and problem-solving skills.\n\nPreferred\nCompTIA A+, Network+, or similar certifications.\n\nExperience with SCCM, Microsoft Intune or other endpoint management platforms.\n\nFamiliarity with network switches, wireless infrastructure, and structured cabling.\n\nExperience providing Smart Hands support for infrastructure teams.\n\nExperience supporting Teams Rooms and modern workplace technologies.\n\nExperience in manufacturing, engineering, or multi-site enterprise environments.\n\nWE HAVE:\nA dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day\nnVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.\n\nOur principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.\n\nCommitment to strengthen communities where our employees live and work\nWe encourage and support the philanthropic activities of our employees worldwide\n\nThrough our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money\n\nCore values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:\nInnovative & adaptable\n\nDedicated to absolute integrity\n\nFocused on the customer first\n\nRespectful and team oriented\n\nOptimistic and energizing\n\nAccountable for performance\n\nBenefits to support the lives of our employees\n\nPay Transparency\nnVent’s pay scale is based on the expected range of base pay for this job and the employee’s work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Where federal, state, or local minimum wage requirements exist, employee pay will comply.\nCompensation Range:\n$23.90 - $44.40 Per HourDepending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives.\nBenefit Overview\nAt nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:\nMedical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.\n\nA 401(k) retirement plan and an employee stock purchase plan - both include a company match.\n\nOther supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.\n\nAt nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.\n#LI-OR1#LI-Onsite","description_format":"text","description_chars":8513,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Servers & Data Center Hardware","HVAC & Refrigeration","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-08-19T00:00:00Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.427,"p_room":0.44,"age_days":59,"expected_fill_days":42,"reasons":["conf:22","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":88000,"is_top_pay":true},"html_url":"https://alion.io/job/nvent-it-support-specialist","json_url":"https://alion.io/job/nvent-it-support-specialist.json","meta":{"generated_at":"2026-10-17T19:51:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3374,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6866},"rest":"https://alion.io/mcp/rest/get_company?id=6866"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnvent-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnvent-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnvent-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nvent-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnvent-it-support-specialist"}]}