{"id":4217079,"url":"https://alion.io/job/nvidia-manager-incident-management-dgx-cloud-resilience-engineering","title":"Manager, Incident Management - DGX Cloud Resilience Engineering","company":{"id":6,"name":"NVIDIA","domain":"nvidia.com","url":"https://alion.io/company/nvidia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":751,"ghost_share":0.024,"stale_share":0.581,"repost_share":0.057,"time_to_fill_p50_days":43,"computed_at":"2026-11-12T10:38:37Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Clara, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":224000,"max":356500,"currency":"USD","period":"year","gross":null,"usd_annual":356500},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HPC","optional":false},{"name":"Incident Management","optional":false},{"name":"SRE","optional":false}],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T03:06:43Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Join the team at NVIDIA responsible for maintaining the resilience of the DGX Cloud platform during disruptions. Our team develops the people, processes, and systems that enable DGX Cloud to withstand failure and sustain AI research operations at scale. We be responsible for the full lifecycle of incident management - from detection and response through root cause analysis, corrective action, and prevention - and we are expanding our scope to lead the end-to-end quality of operational practices across the program.\nWhat you’ll be doing:\nBuild and own the incident management team, including incident commanders and operations engineers, by setting clear expectations, identifying development opportunities, and driving continuous improvement in craft and delivery.\nPartner with the technical lead to align on priorities and execution, owning team health, delivery cadence, and people development while the technical lead owns technical and product direction.\nBe responsible for the weekly operating rhythm, including incident reviews, operational reviews, on-call health checks, and work flow, ensuring the team accomplishes with consistency and reliability. \nDrive quality and follow-through on team outputs, including reliable incident data, root cause and corrective action reports that produce genuine lessons, and action items tracked to completion.\nIdentify gaps in team capabilities, processes, and coverage, and drive initiatives to close them without waiting to be directed.\nOwn the health of the on-call rotation by maintaining manageable alert load, clear paths for blocking issues, and balanced workload for the team. \nWhat we need to see:\n10+ overall years of experience in operations, site reliability engineering, or incident management.\n5+ years of experience leading and managing engineering or operations teams.\nBS in Computer Science, Engineering, or a related field, or equivalent experience.\nExperience leading an operations, SRE, or incident management team in a high-stakes production environment.\nDemonstrated track record of driving reliability outcomes, follow-through on corrective actions, and measurable operational improvement.\nExperience leading teams through incident response and turning incidents into lasting systemic improvements.\nExperience partnering with a technical lead or peer in a split ownership model, with clear accountability for people and execution.\nWays to stand out from the crowd:\nHands-on background as an incident commander or SRE with direct experience managing production incidents, or equivalent experience.\nExperience building incident learning, retrospective, or operational quality programs that achieved adoption across multiple teams.\nExperience with the operational characteristics of GPU, HPC, or AI training infrastructure.\nFamiliarity with AI-assisted operations tooling and a considered point of view on where automation helps and where it introduces risk in incident workflows.\nYour base salary will be determined based on your location, experience, and other objective job-related factors. The expected base salary ranges for this position are:\n224,000 USD - 356,500 USD for Level 3; and 272,000 USD - 431,250 USD for Level 4.\nYou will also be eligible for equity and benefits.\nApplications for this job will be accepted at least until November 16, 2026.This posting is for an existing vacancy.\nNVIDIA uses AI tools in its recruiting processes.\nNVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.","description_format":"text","description_chars":3871,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Incident Response","Servers & Data Center Hardware","Computer Components","AI Chips & Accelerators"],"lifecycle":[{"event":"open","at":"2026-11-13T03:06:43Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 2,856 · green card filings: 799","filings_12m":2856,"filings_prev_12m":1684,"green_card_filings_12m":799,"median_offered_wage_usd":186407,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":1244}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":43,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-13T04:38:09Z"},"pay":{"stated_usd_annual":356500,"is_top_pay":true},"html_url":"https://alion.io/job/nvidia-manager-incident-management-dgx-cloud-resilience-engineering","json_url":"https://alion.io/job/nvidia-manager-incident-management-dgx-cloud-resilience-engineering.json","meta":{"generated_at":"2026-11-13T04:38:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9823,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6},"rest":"https://alion.io/mcp/rest/get_company?id=6"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnvidia-manager-incident-management-dgx-cloud-resilience-engineering"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnvidia-manager-incident-management-dgx-cloud-resilience-engineering"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnvidia-manager-incident-management-dgx-cloud-resilience-engineering"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nvidia-manager-incident-management-dgx-cloud-resilience-engineering\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnvidia-manager-incident-management-dgx-cloud-resilience-engineering"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4217079}},{"tool":"search_jobs","arguments":{"company":"nvidia.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4217079},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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