{"id":103267,"url":"https://alion.io/job/nvidia-senior-customer-success-engineer-dgx-cloud","title":"Senior Customer Success Engineer - DGX Cloud","company":{"id":6,"name":"NVIDIA","domain":"nvidia.com","url":"https://alion.io/company/nvidia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":829,"ghost_share":0.023,"stale_share":0.739,"repost_share":0.042,"time_to_fill_p50_days":35,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Clara, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":200000,"max":322000,"currency":"USD","period":"year","gross":null,"usd_annual":322000},"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"C++","optional":false},{"name":"Go","optional":false},{"name":"Java","optional":false},{"name":"Kubernetes","optional":false},{"name":"Python","optional":false},{"name":"Rust","optional":false}],"status":"live","first_seen_at":"2026-08-10T00:00:00Z","employer_posted_date":"2026-08-10","last_verified_at":"2026-10-28T03:39:40Z","board_verified":true,"closed_at":null,"days_open":79,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":79},"description":"The DGX Cloud organization bridges customer success and cloud infrastructure engineering, partnering directly with NVIDIA's internal research and product teams to accelerate AI workload development. As a Customer Success Engineer, you'll embed deeply with internal customers - gaining a thorough understanding of their applications and translating that knowledge into architectural guidance, best practices, and hands-on solutions. This role sits at the unique intersection of solutions architecture and platform strategy: you'll write code, build tooling, and help shape NVIDIA's GPU capacity management from the inside. Working across Engineering, Product, Finance, and Operations, you'll connect infrastructure roadmaps to business needs in a way that directly influences how NVIDIA's most advanced AI teams move faster. If you thrive where deep technical work meets high-stakes collaboration, this role was built for you.\nWhat you’ll be doing:\nDesign and implement distributed cloud infrastructure at scale - spanning compute, storage, networking, and GPU capacity management across IaaS, PaaS, and SaaS modelszendesk\n\nPartner with internal research and product teams to understand workloads from both a technology and business perspective, providing architectural guidance that drives their success\n\nContribute code directly when needed to move projects forward, and codify working patterns into tools, playbooks, and building blocks that others can reuse\n\nBuild and maintain agentic tooling to automate operational workflows and infrastructure resource management\n\nAnalyze the DGX Cloud ecosystem to understand current customer demand and future capacity needs, driving infrastructure efficiency initiatives in partnership with Engineering, Finance, and Product\n\nPresent technical roadmaps, architecture decisions, and demos to internal stakeholders and NVIDIA leadership, driving cross-functional consensus on infrastructure strategy\n\nWhat we need to see:\nBS or MS in Computer Science, Engineering, or a related field, or equivalent experience.\n\n12+ years of experience designing and building distributed systems and cloud infrastructure, with demonstrated experience in GPU capacity management for high-performance computing\n\nDemonstrated ability to write production code in Golang, Java, C, C++, Python, or Rust\n\nExperience with Kubernetes and/or distributed task scheduling\n\nStrong background in Infrastructure, Networking, Storage, and DevOps scripting/tooling\n\nExperience deploying AI/ML workloads at scale\n\nStrong communication and relationship-building skills, with a demonstrated ability to drive cross-functional consensus and align stakeholders across departments\n\nNVIDIA is leading the way in groundbreaking developments in Artificial Intelligence, High-Performance Computing, and Visualization. The GPU, our invention, serves as the visual cortex of modern computers and is at the heart of our products and services. Our work opens up new universes to explore, enables amazing creativity and discovery, and powers what were once science fiction inventions from artificial intelligence to autonomous cars. NVIDIA is looking for phenomenal people like you to help us accelerate the next wave of artificial intelligence. NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and dedicated people in the world working for us.\n#LI-Remote\nYour base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 200,000 USD - 322,000 USD.You will also be eligible for equity and benefits.\nApplications for this job will be accepted at least until August 14, 2026.This posting is for an existing vacancy.\nNVIDIA uses AI tools in its recruiting processes.\nNVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.","description_format":"text","description_chars":4268,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Processors, MCUs & AI Chips","Servers & Data Center Hardware","Computer Components","AI Chips & Accelerators"],"lifecycle":[{"event":"open","at":"2026-08-10T00:00:00Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.39,"p_room":0.28,"age_days":78,"expected_fill_days":35,"reasons":["conf:68","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":322000,"is_top_pay":true},"html_url":"https://alion.io/job/nvidia-senior-customer-success-engineer-dgx-cloud","json_url":"https://alion.io/job/nvidia-senior-customer-success-engineer-dgx-cloud.json","meta":{"generated_at":"2026-10-28T05:18:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6988,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6},"rest":"https://alion.io/mcp/rest/get_company?id=6"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnvidia-senior-customer-success-engineer-dgx-cloud"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnvidia-senior-customer-success-engineer-dgx-cloud"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnvidia-senior-customer-success-engineer-dgx-cloud"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nvidia-senior-customer-success-engineer-dgx-cloud\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnvidia-senior-customer-success-engineer-dgx-cloud"}]}