{"id":3343251,"url":"https://alion.io/job/nvidia-senior-customer-success-operations-manager","title":"Senior Customer Success Operations Manager","company":{"id":6,"name":"NVIDIA","domain":"nvidia.com","url":"https://alion.io/company/nvidia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":806,"ghost_share":0.026,"stale_share":0.587,"repost_share":0.06,"time_to_fill_p50_days":42,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Clara, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":176000,"max":276000,"currency":"USD","period":"year","gross":null,"usd_annual":276000},"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"ServiceNow","optional":false}],"status":"closed","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-07T18:38:54Z","board_verified":false,"closed_at":"2026-11-07T18:38:54Z","days_open":12,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":12},"description":"We are seeking an innovative Senior Customer Success Operations Manager to help scale NVIDIA's Customer Success operating model through digital solutions that improve customer and partner platform adoption and value realization. \nIn this hands-on role, you will serve as the technical lead for Digital Customer Success, translating strategy into scalable operational solutions that accelerate platform adoption. Working closely with Customer Success Strategy and Business Insights leads, you will assess processes, workflows, systems, and data models across NVIDIA to design, build, and operationalize digital customer journeys. You will develop workflows, prototypes, automations, and other digital assets where appropriate, while partnering with Engineering, Product, IT, Sales Operations, Tech Operations, and external partners to deliver production-grade capabilities that enhance customer and partner adoption and engagement.\nWhat you'll be doing:\nDevelop a deep understanding of Customer and Partner adoption-related processes, systems, workflows, and data structures throughout NVIDIA to find opportunities for scaling post-sales journeys. \nPartner with Customer Success Strategy and Insights leads to convert post sales adoption strategies and insights into scalable digital solutions, workflows and technical requirements. \nDetermine how enterprise systems, data, and adoption signals can be leveraged to enable and automate digital customer journeys. \nPartner with Sales Operations, IT, Product, and other teams to design and deploy Customer Success workflows and digital capabilities across enterprise systems. \nBuild and deliver digital Customer Success experiences and assets, including videos, prototypes, lightweight automations, and self-service resources. \nEvaluate and help operationalize digital solutions using AI agents, automation, and other emerging capabilities, to improve onboarding, adoption, engagement, and value realization. \nPartner with Engineering, Tech Operations, and external partners to drive solutions requiring production development, including requirements, technical validation, UAT, deployment readiness, and continuous improvement. \nWhat we need to see:\nBS degree or equivalent experience\n12+ years of experience in Customer Success, Customer Success Operations, Solutions Consulting, Product Operations, Business Systems, or similar roles. \nStrong understanding of sophisticated business processes, enterprise platforms, operational procedures, and data architectures, with the ability to translate them into scalable digital solutions. \nHands-on experience designing and implementing scalable Customer Success or post-sales workflows, automations, and technology-enabled experiences. \nExperience partnering with Engineering, Product, IT, Sales Operations, and implementation teams on enterprise technology initiatives. \nExperience with Generative AI, AI agents, workflow automation, CRM, APIs, integrations, and enterprise SaaS platforms. \nExcellent communication, partner coordination, analytical, and problem-solving skills!\nWays to stand out from the crowd:\nBackground with NVIDIA AI technologies and platforms. \nExperience with ServiceNow or similar Customer Success workflow platforms. \nMS in Computer Science or equivalent experience in a related professional background. \nNVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most experienced and dedicated people on the planet working for us. If you're creative and autonomous, we want to hear from you!\nYour base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 176,000 USD - 276,000 USD.You will also be eligible for equity and benefits.\nApplications for this job will be accepted at least until October 30, 2026.This posting is for an existing vacancy.\nNVIDIA uses AI tools in its recruiting processes.\nNVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.","description_format":"text","description_chars":4402,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Processors, MCUs & AI Chips","Servers & Data Center Hardware","Computer Components","AI Chips & Accelerators"],"lifecycle":[{"event":"open","at":"2026-10-27T16:18:35Z"},{"event":"close","at":"2026-11-07T18:38:54Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 2,856 · green card filings: 799","filings_12m":2856,"filings_prev_12m":1684,"green_card_filings_12m":799,"median_offered_wage_usd":186407,"route":null,"cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":276000,"is_top_pay":true},"html_url":"https://alion.io/job/nvidia-senior-customer-success-operations-manager","json_url":"https://alion.io/job/nvidia-senior-customer-success-operations-manager.json","meta":{"generated_at":"2026-11-10T12:32:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29054,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6},"rest":"https://alion.io/mcp/rest/get_company?id=6"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnvidia-senior-customer-success-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnvidia-senior-customer-success-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnvidia-senior-customer-success-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nvidia-senior-customer-success-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnvidia-senior-customer-success-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3343251}},{"tool":"search_jobs","arguments":{"company":"nvidia.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3343251},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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