{"id":2558907,"url":"https://alion.io/job/nvidia-senior-customer-technical-program-manager-data-center-quality-and-sustaining","title":"Senior Customer Technical Program Manager - Data Center Quality and Sustaining","company":{"id":6,"name":"NVIDIA","domain":"nvidia.com","url":"https://alion.io/company/nvidia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":410,"ghost_share":0.01,"stale_share":0.534,"repost_share":0.032,"time_to_fill_p50_days":33,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Clara, United States","Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":200000,"max":322000,"currency":"USD","period":"year","gross":null,"usd_annual":322000},"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T20:04:42Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-16T10:51:04Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"NVIDIA is looking for an experienced Sr. Customer Technical Program Manager for Data Center Quality and Sustaining activities to develop, implement, and supervise customer experience and quality management initiatives in coordination with OEM/ODM system partners. The role will be accountable for overall customer satisfaction , clearly articulating the communication strategies at NVIDIA as well as OEM/ODM Executive levels, taking care of high-profile customer critical issues which will require validated experience of customers’ management across NVIDIA and OEMs/ODMs working closely with cross-functional teams. As such, a passion for customer satisfaction, following high quality standards, proven planning, detailed execution, and critical thinking are the cornerstones for this role.\nWhat you'll be doing:\nLead and coordinate NVIDIA Data Center Quality and Sustaining activities supporting OEMs/ODMs across several large Cloud Service Providers deployments.\n\nDevelop and implement a comprehensive and joint Quality Assurance and Sustaining Strategy between NVIDIA, OEMs/ODMs and Data Center operations, ensuring alignment with business, quality and user experience objectives.\n\nEstablish, uphold, and implement quality standards and procedures following industry standard methodologies for large Datacenter System Deployment and Continuation actions.\n\nLead internal and external reviews on production systems quality issues as well as prepare regular reports detailing findings and corrective actions.\n\nIdentify areas for improvements in a partnership involving NVIDIA and manufacturers of equipment/devices production systems, applying data analysis and metrics to facilitate progress.\n\nCollaborate with NVIDIA and partners to ensure high-quality standards across OEMs/ODMs partners.\n\nDevelop and maintain key performance indicators (critical metrics) to monitor quality performance, and present findings to senior management.\n\nIdentify potential quality improvements and develop mitigation strategies to minimize customer impact.\n\nWhat we need to see:\nBS/MS/PhD Computer Science, Electrical Engineering, or related field, or equivalent experience.\n\nProven track record to work on Enterprise Data Center products quality management and system operational excellence.\n\nOver 12 years of demonstrated expertise in Customer Program Management at the highest executive leadership tiers.\n\nStrong leadership when looking after high-profile Customer Escalations, working across engineering, operations, quality, product management, and sales teams to resolve product technical quality and logistical issues. Set accurate expectations and keep the scope of the projects on a track to successful execution.\n\nSolid understanding of Quality Management Systems (QMS) following Technology Industry standards.\n\nTechnical savvy around Data Center Infrastructure and experience around HW/SW systems components integration, system topologies, and system configurations.\n\nAccountable for coordinating Data Center - Quality Improvement Projects and Enhancements collaborating with various OEMs/ODMs systems providers.\n\nOutstanding analytical and problem-solving capabilities, skilled in bringing to bear data for informed decision-making.\n\nStrong interpersonal and communication skills, with the ability to influence and engage with customers across Business, System Engineering and Quality Management groups.\n\nCertifications in quality management (e.g., Six Sigma, CQI, CQM) and PMP Program Management Certification are desirable.\n\nNVIDIA is widely considered to be one of the technology world’s most desirable employers! We have some of the most forward-thinking and hardworking people in the world working for us. If you're creative and autonomous, we want to hear from you!\nYour base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 200,000 USD - 322,000 USD.You will also be eligible for equity and benefits.\nApplications for this job will be accepted at least until October 18, 2026.This posting is for an existing vacancy.\nNVIDIA uses AI tools in its recruiting processes.\nNVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.","description_format":"text","description_chars":4606,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Processors, MCUs & AI Chips","Servers & Data Center Hardware","Computer Components","AI Chips & Accelerators"],"lifecycle":[{"event":"open","at":"2026-10-14T20:04:42Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":33,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":322000,"is_top_pay":true},"html_url":"https://alion.io/job/nvidia-senior-customer-technical-program-manager-data-center-quality-and-sustaining","json_url":"https://alion.io/job/nvidia-senior-customer-technical-program-manager-data-center-quality-and-sustaining.json","meta":{"generated_at":"2026-10-16T11:14:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9931,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6},"rest":"https://alion.io/mcp/rest/get_company?id=6"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnvidia-senior-customer-technical-program-manager-data-center-quality-and-sustaining"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnvidia-senior-customer-technical-program-manager-data-center-quality-and-sustaining"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnvidia-senior-customer-technical-program-manager-data-center-quality-and-sustaining"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nvidia-senior-customer-technical-program-manager-data-center-quality-and-sustaining\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnvidia-senior-customer-technical-program-manager-data-center-quality-and-sustaining"}]}