{"id":195443,"url":"https://alion.io/job/nvidia-senior-hpc-support-engineer-ethernet-and-ai-infrastructure","title":"Senior HPC Support Engineer - Ethernet and AI Infrastructure","company":{"id":6,"name":"NVIDIA","domain":"nvidia.com","url":"https://alion.io/company/nvidia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":792,"ghost_share":0.023,"stale_share":0.573,"repost_share":0.044,"time_to_fill_p50_days":40,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":120000,"max":207000,"currency":"USD","period":"year","gross":null,"usd_annual":207000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"BGP","optional":false},{"name":"ChatGPT","optional":false},{"name":"Copilot","optional":false},{"name":"Cursor","optional":false},{"name":"Docker","optional":false},{"name":"HPC","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"OSPF","optional":false},{"name":"Python","optional":false},{"name":"Tcpdump","optional":false},{"name":"Wireshark","optional":false}],"status":"live","first_seen_at":"2026-06-30T00:00:00Z","employer_posted_date":"2026-06-30","last_verified_at":"2026-11-05T00:47:07Z","board_verified":true,"closed_at":null,"days_open":128,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":128},"description":"We are seeking a highly motivated Senior HPC Support Engineer - Ethernet / AI Infrastructure to be engaging with one of our prestige customers onsite and remote, passionate about data center and networking technologies, to provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of groundbreaking networking products.\nYou will act as the primary point of contact for this customer. You will spend a minimum of one week per month at the customer site in College Station, TX, US, supporting technical questions, debugging, and issue resolution. As a member of our NVEX Global Technical Support team, you are a conscientious, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring that a high level of customer satisfaction is maintained and delivered. Significant part of the role is also to collaborate with Engineering, Marketing, and Support teams regularly on technical issues.\n What you will be doing:\nAbility to resolve sophisticated customer concerns and technical issues through meticulous research, reproductions, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (multi-distro), with the focus on NVIDIA Ethernet Switching technologies and our End-to-End Solutions such as NVIDIA Spectrum-X.\n\nResponding to customer product support inquiries via telephone, email or conference calls\n\nResolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors\n\nParticipate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.\n\nAs a technical resource develop, re-define and document standard methodologies to provide to internal teams(Support/R&D) for support process and improvements\n\n What we need to see:\n6+ years in providing in-depth Customer Support and debugging for hardware and software products.\n\nAn academic degree from an accredited university or college in Networking, Computer Science/Engineering, or Electrical/IT (or equivalent experience).\n\nShown use of established AI technologies in day-today job responsibilities.\n\nEstablished knowledge of Enterprise platform and systems engineering who understands Linux triage, knowledge about servers and can resolve hardware and/or OS internal issues.\n\nIntellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented including professional-level communication skills, interpersonal skills, with the ability to maintain and lead the overall resolution for any critical issue raised by our customer, under all circumstances.\n\nProfound knowledge and experience (solving) in the following skills:\nNetworking Technology, protocols and routing including TCP, UDP, Ethernet, IP, L2, L3 (ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF), on Enterprise Level.\n\nLinux OS including System Administration and Networking (LFCS / RHCSA)\n\nAble to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools.\n\nDeep understanding of at least two of the following: data centers, servers, distributed systems, virtualization, deep learning frameworks, containers/containerization (i.e. Docker, Kubernetes)\n\nAdoption of AI solutions like Cursor, Gemini, ChatGPT, Copilot, Glean, etc. in your daily work routine.\n\n Ways to stand out from the crowd:\nKnowledge and working experience with the following:\nExperience in solving problems in large-scale networking and AI Infrastructure environments with overlay technologies (BGP, OSPF, VXLAN, EVPN), RoCE and QoS Concepts\n\nLinux, Networking and NVIDIA AI Infrastructure and Operations Certifications such as CCONP, CCIE, JNCIE-DC/ENT, RHCE, LFCS, NCP-AII/AIO/AIN\n\nShell Scripting (Python, bash, Ansible, yaml, etc…)\n\nEffective and comprehensive fixing / debugging methodology\n\nYour base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 120,000 USD - 207,000 USD.You will also be eligible for equity and benefits.\nApplications for this job will be accepted at least until July 4, 2026.This posting is for an existing vacancy.\nNVIDIA uses AI tools in its recruiting processes.\nNVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.","description_format":"text","description_chars":4834,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Servers & Data Center Hardware","Computer Components","AI Chips & Accelerators"],"lifecycle":[{"event":"open","at":"2026-09-03T09:23:42Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.304,"p_room":0.28,"age_days":127,"expected_fill_days":40,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":207000,"is_top_pay":true},"html_url":"https://alion.io/job/nvidia-senior-hpc-support-engineer-ethernet-and-ai-infrastructure","json_url":"https://alion.io/job/nvidia-senior-hpc-support-engineer-ethernet-and-ai-infrastructure.json","meta":{"generated_at":"2026-11-05T05:23:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6447,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6},"rest":"https://alion.io/mcp/rest/get_company?id=6"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnvidia-senior-hpc-support-engineer-ethernet-and-ai-infrastructure"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnvidia-senior-hpc-support-engineer-ethernet-and-ai-infrastructure"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnvidia-senior-hpc-support-engineer-ethernet-and-ai-infrastructure"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nvidia-senior-hpc-support-engineer-ethernet-and-ai-infrastructure\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnvidia-senior-hpc-support-engineer-ethernet-and-ai-infrastructure"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":195443}},{"tool":"search_jobs","arguments":{"company":"nvidia.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":195443},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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