{"id":1927189,"url":"https://alion.io/job/nvidia-senior-technical-support-engineer-networking","title":"Senior Technical Support Engineer, Networking","company":{"id":6,"name":"NVIDIA","domain":"nvidia.com","url":"https://alion.io/company/nvidia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":396,"ghost_share":0.015,"stale_share":0.472,"repost_share":0.033,"time_to_fill_p50_days":29,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India","Mumbai, India","Gurgaon, India","Hyderabad, India","Pune, India","India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":50000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":639},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"BGP","optional":false},{"name":"InfiniBand","optional":false},{"name":"Linux","optional":false},{"name":"OSPF","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-10-05T20:24:57Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-10T21:57:50Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"We are looking for a Senior Network Engineer to join a dynamic and results-oriented team. The role requires a high level of routing and switching in the data center/AI/storage/HPCenvironments\nAs a Technical Support Engineer, you will be an approachable, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered. You will interact with Engineering, Marketing, and Support teams regularly on technical issues\nThe standard work schedule for this role is Tuesday through Saturday.\nWhat you will be doing:\nTier 3 support: installing, supporting, and resolving technical issues and challenges\n\nDevelop & present technical & comprehensive solutions to customer problems, including the project management of complex installations\n\nProblem reporting, customer concern, replication, and resolution management\n\nRespond to customer technical inquiries\n\nSite visits and conference calls with customers and partners.\n\nDeveloping & refining internal processes to improve support efficiency and productivity\n\nWhat we need to see:\nB.Sc. in Computer Science, Software engineering, or Electrical Engineering or equivalent experience\n\n5+ years of experience in providing Customer Support for hardware & software products required\n\nExtensive knowledge and troubleshooting experience with network equipment and network protocols, including IP, L2, and L3 protocols required\n\nExtensive knowledge and troubleshooting experience with LAN Switching/routing (STP, MSTP, MLAG, VPC, VRRP, LACP) and routing - IP Routing protocols (OSPF, BGP, PIM) and virtualization, EVPN, VXLAN\n\nLinux experience and scripting\n\nAutomation - Ansible\n\nThe ability to work under pressure and support high-level customers\n\nExperience with operating and configuring major vendors’ network equipment such as switches and routers\n\nAnalysis and diagnosis of highly complicated networking problems\n\nGood communication and presentation/oral skills\n\nExcellent verbal and written English skills\n\nTenacious, with good follow-up, and attention to detail\n\nWays to stand out from the crowd:\nKnowledge of Linux/Unix (Administration level)\n\nEthernet (10/40 GigE) and/or Infiniband\n\nClustering or data center technologies including Upper Layer Protocols (i.e., MPI)\n\nStrong interpersonal communication skills and ability to prioritize/multitask easily with limited supervision\n\nNVIDIA is widely considered one of the technology world’s most desirable employers. We have some of the world's most forward-thinking and hardworking people working for us. If you're creative, results-oriented, and enjoy having fun, then what are you waiting for apply today!","description_format":"text","description_chars":2710,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Processors, MCUs & AI Chips","Servers & Data Center Hardware","Computer Components","AI Chips & Accelerators"],"lifecycle":[{"event":"open","at":"2026-10-05T20:24:57Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":29,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/nvidia-senior-technical-support-engineer-networking","json_url":"https://alion.io/job/nvidia-senior-technical-support-engineer-networking.json","meta":{"generated_at":"2026-10-11T05:15:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4810,"day_limit":5000,"remaining_today":190,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6},"rest":"https://alion.io/mcp/rest/get_company?id=6"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnvidia-senior-technical-support-engineer-networking"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnvidia-senior-technical-support-engineer-networking"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnvidia-senior-technical-support-engineer-networking"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nvidia-senior-technical-support-engineer-networking\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnvidia-senior-technical-support-engineer-networking"}]}