{"id":803552,"url":"https://alion.io/job/nvidia-senior-technical-support-engineer-slurm","title":"Senior Technical Support Engineer – Slurm","company":{"id":6,"name":"NVIDIA","domain":"nvidia.com","url":"https://alion.io/company/nvidia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":297,"ghost_share":0.02,"stale_share":0.367,"repost_share":0.04,"time_to_fill_p50_days":28,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":108000,"max":172500,"currency":"USD","period":"year","gross":null,"usd_annual":172500},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HPC","optional":false},{"name":"Linux","optional":false},{"name":"Lua","optional":false},{"name":"SLURM","optional":false}],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-01T18:49:34Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"At NVIDIA, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work.\nSlurm is a critical workload manager for many of the globe’s most intense and fast paced AI and high-performance computing environments. We are looking for a Technical Support Engineer dedicated to supporting Slurm for NVIDIA’s customers. You will join a dedicated team of Slurm subject-matter guides, owning sophisticated support cases and helping customers run reliable, efficient, and highly scalabable. This role requires extensive production experience with Slurm. It demands skill in diagnosing issues in the scheduler and Linux, networking, storage, authentication, database, and GPU environments. frastructure.\nWhat you’ll be doing:\nOwn Slurm support cases from initial investigation through resolution for customers running production AI and HPC clusters.\n\nDiagnose complex problems involving slurmctld, slurmd, slurmdbd, job scheduling, node management, resource allocation, accounting, authentication, and high availability.\n\nSolve Slurm configuration and policy features, including partitions, reservations, priorities, fair-share, quality of service, backfill, preemption, GRES/TRES, cgroups, and job constraints.\n\nInvestigate performance, reliability, and scalability issues using logs, diagnostic data, configuration analysis, reproductions, and source-level debugging when required.\n\nIsolate problems across Slurm and its surrounding dependencies, including Linux, MUNGE, databases, networking, parallel storage, containers, GPUs, and cluster-management systems.\n\nAdvise customers on Slurm configuration, upgrades, operational practices, managing system resources, and safe recovery from production incidents.\n\nCollaborate with engineering teams by producing clear technical descriptions, reproducible test cases, and well-supported defect reports.\n\nDevelop guides, knowledge-base articles, diagnostic tools, and internal training that strengthen Slurm expertise across the support organization.\n\nWhat we need to see:\nBS degree in Computer Science, Engineering, or a related field, or equivalent experience.\n\n5+ years of hands-on experience administering and supporting Slurm in production HPC or AI environments including business-critical outage incidents.\n\nExpert-level understanding of Slurm architecture, daemons, configuration, scheduling behavior, accounting, resource management, and failure modes.\n\nCapacity to identify sophisticated Slurm incidents independently and guide them to a technically sound resolution.\n\nIn-depth Linux system-administration and solve experience, including systemd, cgroups, authentication, networking, and database-backed services.\n\nExperience operating Slurm across multi-user clusters with complex scheduling policies and heterogeneous compute resources.\n\nStrong analytical and research skills, showing proficiency in distinguishing Slurm defects from configuration, integration, infrastructure, and workload problems.\n\nExcellent written and verbal communication skills, including the ability to turn detailed technical findings into clear explanations and actionable recommendations.\n\nWays to stand out from the crowd:\nExperience supporting large-scale Slurm environments containing thousands of nodes or GPUs.\n\nExperience diagnosing scheduler performance, job-throughput, controller-load, and database-scaling issues.\n\nFamiliarity with Slurm source code, plugins, SPANK, Lua job-submit plugins, or upstream issue investigation.\n\nExperience with containers and HPC integration technologies such as Pyxis, Enroot, Apptainer, or Singularity.\n\nPrevious experience integrating Slurm with NVIDIA Base Command Manager, Bright Cluster Manager, or another cluster-management platform.\n\nWidely considered to be one of the technology world’s most desirable employers, NVIDIA offers highly competitive salaries and a comprehensive benefits package. As you plan your future, see what we can offer to you and your family www.nvidiabenefits.com/\nYour base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 108,000 USD - 172,500 USD for Level 3, and 120,000 USD - 207,000 USD for Level 4.You will also be eligible for equity and benefits.\nApplications for this job will be accepted at least until September 15, 2026.This posting is for an existing vacancy.\nNVIDIA uses AI tools in its recruiting processes.\nNVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.","description_format":"text","description_chars":5211,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Processors, MCUs & AI Chips","Servers & Data Center Hardware","Computer Components","AI Chips & Accelerators"],"lifecycle":[{"event":"open","at":"2026-09-12T08:50:37Z"}],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.787,"p_room":0.75,"age_days":20,"expected_fill_days":28,"reasons":["conf:5","velocity","win:late","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":172500,"is_top_pay":true},"html_url":"https://alion.io/job/nvidia-senior-technical-support-engineer-slurm","json_url":"https://alion.io/job/nvidia-senior-technical-support-engineer-slurm.json","meta":{"generated_at":"2026-10-01T22:05:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4779,"day_limit":5000,"remaining_today":221,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}