{"id":4046827,"url":"https://alion.io/job/nvidia-technical-account-manager-hpc-and-cloud","title":"Technical Account Manager - HPC and Cloud","company":{"id":6,"name":"NVIDIA","domain":"nvidia.com","url":"https://alion.io/company/nvidia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":740,"ghost_share":0.023,"stale_share":0.618,"repost_share":0.053,"time_to_fill_p50_days":43,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Zurich, Switzerland","Switzerland","United Kingdom"],"countries":["CH","GB"],"hiring_countries":["CH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"Bash","optional":false},{"name":"Docker","optional":false},{"name":"HPC","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"Spark","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-11-10T00:00:00Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-14T00:32:44Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"We are seeking a motivated HPC Technical Account Manager or hardware engineer with soft skills, passionate about HPC data center technologies, comfortable working with enterprise customers to provide comprehensive solutions for sophisticated installations, maintenance, and operations for a broad scope of groundbreaking products. You will be a main point of contact for our customers; assisting them with technical inquiries, debugging, and resolving their issues.\nAs a member of our TAM team, you are a meticulous, proficient communicator who is fundamentally interested in helping our customers succeed, taking ownership in resolving issues, and ensuring a high level of customer satisfaction is maintained and delivered. A significant part of the role is interacting with engineering, marketing, and support teams regularly.\nWhat you will be doing:\nWork with NVIDIA Cloud and Enterprise customers to resolve sophisticated technical issues and customer concerns through meticulous research and reproduction for customers installing our products with a focus on next-generation AI, and HPC server technologies. \nOwn and resolve customer issues during installation, operation, maintenance or product application. \nWork with the latest hardware (e.g. GPUs, AI accelerators, high-speed interconnects) and software technologies such as ML frameworks and tools like Spark, Kubernetes, and Ceph. \nBring independent analysis, communication, and problem-solving skills to improve customers' experiences. \nBe a technical resource, develop, re-define, and document standard methodologies to share with internal teams (support / R&D) for support processes and improvements. \nWhat we need to see:\n8+ years in providing in-depth customer support and debugging for hardware and software products. \nProfound knowledge and experience with Linux and Networking (LFCS / RHCSA) \nBachelors degree or equivalent experience\nExpertise with data center virtualization (VMWARE, Docker, Kubernetes) concepts and trends. \nExceptional interpersonal skills with the ability to maintain and lead the overall resolution for any critical issue raised by our customers, under all circumstances. \nSuperb communication and presentation/oral skills \nStrong organizational skills and able to prioritize / multi-task easily with limited supervision. \nWays to stand out from the crowd:\nExperience with large-scale HPC or AI cluster environments\nFamiliarity with GPU-based computing and accelerator technologies\nFamiliarity with Networking technologies\nBackground in support escalation, SRE, or production engineering\nScripting/automation skills (Python, Bash, Ansible, YAML) and exposure to AI/ML frameworks or data analytics platforms\nWidely considered to be one of the technology world’s most desirable employers, NVIDIA offers highly competitive salaries and a comprehensive benefits package. As you plan your future, see what we can offer to you and your family www.nvidiabenefits.com/\nNVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. 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