{"id":1470508,"url":"https://alion.io/job/nwacc-information-technology-support-specialist","title":"Information Technology Support Specialist","company":{"id":1923098,"name":"NorthWest Arkansas Community College","domain":"nwacc.edu","url":"https://alion.io/company/nwacc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":13,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Benton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"closed","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-08T03:30:56Z","board_verified":false,"closed_at":"2026-10-08T03:30:56Z","days_open":17,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":17},"description":"NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas.\nAs the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.\nNWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.\nThe IT Support Specialist is responsible for a wide range of activities related to computer and systems software and hardware support. This position is governed by state and federal laws and agency / institution policy. The IT Support Specialist will support the implementation, maintenance and use of institutional technology as well as responds to Level 2 complex and specialized technology requests from users. This position analyzes needs, evaluates alternatives and recommends / implements a course of action to solve complex issues. This individual must have good technical and analytical skills. The position requires someone with collaboration and open communication skills along with a positive outlook and excellent project management skills. This is a 100% in person position.Essential Duties:\nTroubleshoot computer and systems hardware, software and printer issues\n\nDeploys new computers, systems and laptops which includes re-imaging and re-deploying used computers for student, faculty, staff and classroom use\n\nInstalls software programs and updates in computers and laptops\n\nCreate images for new computers and laptops as needed\n\nAnalyzes computer and system logs to identify source of errors and collaborates with engineers and / or third-party vendors to resolve both hardware and software problems as needed\n\nEvaluate compatibility of new software and hardware with NWACC’s systems\n\nAssists with obtaining technology quotes, ensuring that items ordered will work with installed computer and instructional systems\n\nResearches and evaluates current and future computer related technologies\n\nMaintains an expert level of training in a variety of specialized application software packages\n\nEvaluates and implements necessary adjustments to applications / processes to accommodate user requirements\n\nRecommends changes or updates in programming (workflow, process, etc.), documentation and training to address system deficiencies and user needs\n\nWorks with vendors to support warranty part replacement of technology equipment\n\nProcess work orders promptly and document issue / resolution in knowledge base and / or ticketing system\n\nTravel to offsite locations to troubleshoot and repair issues as needed\n\nAnswer phones, troubleshoot users’ issue, create and assign work orders during busy times and or when the helpdesk staff is unavailable\n\nAdditional duties may be assigned as necessary to support the goals and objectives of the department and college\n\nRate of Pay: $18.55 hourly *Higher compensation may be considered based on qualifications directly related to position\nThis is a 100% in person position\nMinimum Qualifications:\nThe formal education equivalent of an associate degree in computer science, information technology, information systems, networking, or a related field (or equivalent experience)\n\nTwo (2) years of experience supporting computer hardware, software, operating systems, printers, and enterprise technology environments, including the deployment, maintenance, and troubleshooting of end-user devices\n\nDemonstrated ability to analyze and resolve complex technical issues, evaluate technology solutions, collaborate with vendors and technical teams, and implement effective solutions that support organizational needs\n\nStrong customer service, communication, project coordination, and organizational skills, with the ability to manage multiple priorities, document work accurately, and provide technical support to diverse users in a collaborative environment\n\nKnowledge, Skills, and Abilities:\nKnowledge of computer system hardware and software\n\nKnowledge of computer user requirements\n\nKnowledge of the application of computer or systems software in automation of information systems\n\nAbility to review results, determine the source of problems / errors and devise corrective actions\n\nAbility to analyze and modify existing computer systems\n\nAbility to discern necessary support actions/input and to write detailed actions and procedures for non-technical personnel\n\nAbility to understand relevant detail from oral information and explain technical terms and information\n\nAbility to determine costs and resource requirements of projects\n\nPhysical Demands/Work Environment:\nThe following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.\nWhile performing the functions of this job, the employee is:\nFrequently:\nManipulate items with fingers, including keyboarding\nSitting\nStanding\nWalking Constantly:\nHearing\nRepetitive motion\nTalking\nThe worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes.\nEnvironmental Conditions:\nThe following work environment characteristics are representative of those encountered by employees while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.\nThe work environment typically consists of a professional office setting with a moderate noise level, including sounds from conversations, office equipment, and occasional movement of staff. Lighting is standard for office spaces, and the temperature is controlled to remain within a comfortable range. Employees may occasionally need to visit other areas, such as storage rooms, conference spaces, or outdoor locations, where environmental conditions may vary. Infrequently, exposure to louder noise levels or physical activities, such as moving lightweight materials, might be required.\nNWACC is an Equal Opportunity Employer, please see our EEO policy.","description_format":"text","description_chars":6469,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Health Care","Higher Education"],"lifecycle":[{"event":"open","at":"2026-09-29T16:02:07Z"},{"event":"close","at":"2026-10-08T03:30:56Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/nwacc-information-technology-support-specialist","json_url":"https://alion.io/job/nwacc-information-technology-support-specialist.json","meta":{"generated_at":"2026-10-15T13:45:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21132,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1923098},"rest":"https://alion.io/mcp/rest/get_company?id=1923098"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnwacc-information-technology-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnwacc-information-technology-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnwacc-information-technology-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nwacc-information-technology-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnwacc-information-technology-support-specialist"}]}