{"id":2379989,"url":"https://alion.io/job/nwamb-field-supervisor-peak-shift","title":"Field Supervisor - Peak Shift","company":{"id":4416807,"name":"Northwest Ambulance","domain":"nwamb.us","url":"https://alion.io/company/nwamb","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mountlake Terrace, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":81000,"max":101000,"currency":"USD","period":"year","gross":null,"usd_annual":101000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Supervision","optional":false}],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-13T10:56:36Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"The Field Supervisor (FS) is the frontline supervisory leader responsible for providing direct, real-time operational leadership and oversight of daily EMS field activities within a high-volume interfacility transport (IFT) and 911 response system. Assigned to a specific geographic zone and shift, the FS ensures safe, efficient, and protocol-compliant operations through consistent deployment, staffing, and unit utilization while maintaining compliance with clinical, operational, and documentation standards.\nEach Field Supervisor personally owns a defined set of Northwest Ambulance units and is directly accountable for crew performance, clinical quality, documentation accuracy, professional conduct, and annual performance evaluations for assigned personnel. The FS supports crews through real-time problem solving, coaching, and conflict resolution; responds effectively to incidents, staffing challenges, service disruptions, and overtime concerns; and enforces company policies across all shifts. Serving as the primary accountability link between frontline crews and Operations leadership, the Field Supervisor drives operational efficiency, consistent system performance, and continuous improvement.\nCORE DUTIES & RESPONSIBILITIES\nShift Operations\nArrive on time in proper uniform and check in with dispatch and outgoing supervisor at start of shift\nConduct crew briefing covering safety priorities, system status, and shift expectations\nVerify all assigned units are operational, stocked, and compliant before units go in service\nMaintain continuous awareness of CAD and unit status throughout the shift\nInitiate redeployments to maintain system coverage and response time compliance\nComplete supervisor shift report and provide detailed handoff to incoming supervisor at end of shift\nCrew Supervision & Accountability\nDirectly supervise all crew members assigned to your owned NW units during your shift\nProvide real-time support to crews on high-acuity, complex, or extended calls\nAddress crew fatigue, safety concerns, and professional conduct issues as they arise\nDeliver verbal counseling and document all performance issues in accordance with policy\nConduct field observations and report findings to the zone Operations Supervisor\nComplete annual performance reviews for all crew members on your assigned units\nClinical & Quality Oversight\nEnsure adherence to clinical protocols on all calls within your zone and shift\nProvide guidance and support during complex patient care situations in the field\nReview PCRs (Patient Care Reports) for accuracy, completeness, and protocol compliance\nIdentify and support training needs and report clinical deficiencies to the Operations Supervisor\nSystem & KPI Management\nMonitor 911 response times throughout the shift and take corrective action on delays\nTrack IFT on-time performance and ensure crews return to service promptly after hospital transfers\nMonitor hospital wall times and intervene when turnaround times exceed acceptable limits\nReport KPI trends and system performance issues to the Operations Supervisor\nFleet & Equipment\nConfirm all assigned units are stocked, operational, and compliant with infection control standards\nAddress equipment failures immediately and coordinate maintenance or replacement\nEnsure units are restocked and prepared for the next shift before end-of-shift handoff\nRequirements\nRequired Skill & Competencies:\nProvide strong, professional leadership and direction to field personnel\nEnforce policies, standards, and disciplinary processes fairly and consistently\nMaintain accountability for decisions, outcomes, and operational performance\nLead effectively during critical incidents and high-stress situations\nApply strong knowledge of EMS operations, deployment strategies, and system status management\nManage staffing efficiency, overtime impact, and workforce utilization\nMake timely, sound decisions while balancing multiple competing priorities\nAnalyze operational issues and implement practical solutions\nCommunicate clearly, professionally, and effectively across all organizational levels\nDe-escalate conflicts, address employee concerns, and resolve interpersonal issues\nCoach, mentor, and develop field staff through feedback and corrective action\nEnsure compliance with clinical standards, documentation, safety, and regulatory requirements\nReview reports and ePCRs for accuracy, completeness, and medical necessity\nMaintain attention to detail in all documentation and reporting\nDemonstrate emotional intelligence, professionalism, and resilience under pressure\nBuild trust, credibility, and positive working relationships with staff and partners\nMaintain a strong customer service mindset toward patients, staff, and stakeholders\nUtilize CAD, ePCR, scheduling, and workforce management systems effectively\nMaintain basic proficiency in Microsoft Office applications\nPrioritize crew, patient, and public safety through risk recognition and mitigation\nFollow incident reporting, investigation, and follow-up procedures \nBeyond the Streets (BTS) workshop or Foundation in Leadership (shall have or complete within one year of hire)\nPerform any other duties as assigned\nQualifications\n Current EMT or Paramedic certification in good standing (Washington State)\nMinimum of three (3) years of field EMS experience in a 911 and/or IFT environment\nExperience in high-volume IFT or mixed EMS systems, including private ambulance transport\nMinimum of one (1) year of leadership experience in healthcare, Fire/EMS service, Military, or a related field\nValid driver’s license with a clean driving record\nDemonstrated clean compliance history with no major disciplinary actions\nDemonstrated ability to manage multiple units and competing priorities simultaneously in real time\nICS 100/200 certification (minimum)\nCurrent CPR/BLS certification\nFamiliarity with FLSA regulations as they apply to EMS scheduling (preferred)\nPrior experience with crew performance documentation and annual review processes (preferred)\nAbility to work any assigned shift, including nights, weekends, and holidays, on a 2/2/3 rotation\nAssociate degree (preferred)\nPhysical Requirements:\nMust be able to lift up to 75 pounds at times.\nPosition requires varying times sitting; either driving or carrying out tasks at a desk.\nPosition requires full range of motion. Movements include but are not limited to: standing, kneeling, stooping, reaching, pulling and pushing, lifting, and grasping.\nBenefits\nWe offer a comprehensive benefits package that includes medical, dental, and vision insurance to ensure the well-being and health of our employees.\nEligible non-exempt employees who actually work on a designated holiday are paid a premium rate of 1.5x their regular rate, consistent with company policy.\nWe invest in your future with a 401(k)-retirement plan that includes an employer match of up to 5%, helping you build a long-term financial security.\nWe value work-life balance and offer paid time off that accrues at 2.3 hours for every 40 hours worked, giving you the flexibility to rest, recharge, and take care of what matters most.\nTo maintain a professional and consistent appearance across our team, uniforms are provided to all employees, ensuring you always look your best while representing our company.\nWages:\nThis is an hourly position. Wage range is $35.39 - $44.27 per hour. The expected hours worked per a two-week pay period would typically be 84 hours. The estimated annual compensation ranges from $81,000 - $101,000. Shifts are generally 12 hours in duration; therefore, full-time schedules include overtime compensation in accordance with applicable labor laws.\nThe scheduled hours for this shift will be 0900-2100. This position operates on the 2/2/3 Panama rotation - the standard schedule used across all Field Supervisor positions. The rotation provides predictable, consistent coverage with no week exceeding 4 shifts or 3 consecutive working days.\nPlease include a cover letter with your resume.\nWe are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.\nCandidates must be authorized to work in the United States.\nThis is a safety-sensitive position. Employees in this role are responsible for performing duties that directly impact of patients, coworkers, and the public.","description_format":"text","description_chars":8419,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T19:08:14Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.618,"p_room":0.75,"age_days":28,"expected_fill_days":33,"reasons":["conf:0","win:late"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":101000,"is_top_pay":false},"html_url":"https://alion.io/job/nwamb-field-supervisor-peak-shift","json_url":"https://alion.io/job/nwamb-field-supervisor-peak-shift.json","meta":{"generated_at":"2026-10-13T13:30:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20890,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4416807},"rest":"https://alion.io/mcp/rest/get_company?id=4416807"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnwamb-field-supervisor-peak-shift"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnwamb-field-supervisor-peak-shift"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnwamb-field-supervisor-peak-shift"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nwamb-field-supervisor-peak-shift\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnwamb-field-supervisor-peak-shift"}]}