Staging Technician

Company Overview

NWN is the leading AI-powered technology solutions provider for North America’s most innovative public and private organizations. For more than 30 years, NWN has helped over 6,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions.

The company’s proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients’ most demanding technology needs. NWN is a high-performance, high-integrity team of 1,200+ experts committed to a customer-obsessed culture, earning an 80+ Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a ‘Best Place to Work’ with an 80+ Employee Net Promoter Score. For more information, visit: NWN.ai.

Responsibilities

The Staging Technician is responsible for performing the receiving, racking and stacking process and the shipping of a variety data equipment. The Staging Technician will work directly with Engineers, Project Managers and Program Managers on projects that need to be staged, racked, stacked and possible pre-configuration before shipping to a customer's site.

• Take receipt of delivered shipments.
• Verify the quantities and part numbers against the OEM or Customer packing slip. Note shortages and damage if applicable.
• Identify product, generate, and issue a Serialized Bar Code.
• Apply the Serialized Bar Code to the equipment and capture the serial number and MAC address or other pertinent information.
• Receive equipment into the project assigned virtual warehouse(s) within the NWN Plano Distribution Inventory Database.
• Project communication within the assigned Project Case Number in the Service Now Ticket.
• Rack switches, routers and other equipment subsequently connecting the equipment to Consoles for VPN access connectivity.
• Coordinate with Engineers, Project Managers and Program Managers for racked equipment for guidance and instructions.
• Labeling host name information on the equipment and container box.
• Load software and firmware.
• Laptop imaging and provisioning
• Once pre-staging is complete remove equipment from the rack(s), pack the equipment and prepare it for shipping.
• Stock received deliveries in their designated area(s).
• NetSuite System functions.
• Write outbound Ship Order within the NWN Plano Distribution Inventory Database.
• Keep work area clean and always organized.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• H.S. Diploma or General Education Degree (GED) Required and
• Associate’s Degree (AA) in related field Preferred or
• Two or more years of hands-on experience in job related role. Preferred
• Knowledge of computers and basic computer functions.
• Exhibits the ability to exercise sound judgement in evaluating situations and making decisions.
• Exhibits strong interpersonal skills, multitasking ability, and time management skills.
• Ability to work independently with minimum supervision.
• Willingness and ability to work a full 8-hour shift, Monday through Friday excluding NWN recognized Holidays with possible overtime.
• Must be able to maintain poise and professionalism under stress. (Preferred)
• Knowledge of computers and basic computer functions. (Preferred)
• Exhibits the ability to exercise sound judgement in evaluating situations and making decisions. (Preferred)
• Exhibits strong interpersonal skills, multitasking ability, and time management skills. (Preferred)
• Ability to work independently with minimum supervision. (Preferred)
• Ability to communicate clearly and effectively with the Engineers, Project Managers, Program Managers, department managers, senior leadership, and peers. (Preferred)
• Ability to follow written and oral procedures. (Preferred)
• Ability to read, write and understand and speak English effectively. (Preferred)
• Organizational skills (Preferred)
• Obtain an industry/partner technical entry level certification (Network or CCNA). Preferred
• Demonstrated comfort with adopting emerging AI tools and technologies to optimize processes, improve collaboration, and drive operational effectiveness.

Working Conditions

• Requires Overtime - Yes
• Non-Standard Shift Hours - Yes

At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.