{"id":3354397,"url":"https://alion.io/job/nxp-semiconductors-senior-customer-support-engineer","title":"Senior Customer Support Engineer","company":{"id":17368,"name":"NXP Semiconductors","domain":"nxp.com","url":"https://alion.io/company/nxp","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":175,"ghost_share":0,"stale_share":0.669,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guadalajara, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":130000,"period":"year","method":"role_seniority_country_cell","sample_n":13},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Java","optional":false},{"name":"Linux","optional":true},{"name":"RTOS","optional":true}],"status":"live","first_seen_at":"2026-10-27T19:30:32Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-01T18:30:58Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"AI is rapidly moving beyond research labs and into the real world-powering advancements in vehicles, factories, hospitals, homes, and everyday devices. NXP’s Global Sales organization is the force that transforms our intelligent edge vision into meaningful market impact. We operate on the front lines of innovation, delivering real-world AI, secure edge intelligence, and breakthrough technologies to the customers shaping tomorrow’s world. As a strategic partner at the intersection of customer ambition and NXP capability, our global sales team drives alignment, opens new markets, and builds the relationships that lead to design wins and revenue growth. Through deep market insight and long-term collaboration, we embed customer-centricity into every decision and help accelerate innovation at the system-solution level. This disciplined, client-first mindset enables us to architect integrated, future-ready solutions that deliver sustained value and strengthen NXP’s competitive advantage. We thrive in a high-performance, high-ownership environment-competing boldly, executing with urgency, and celebrating results. If you want to win big, grow fast, and work with the customers building what’s next, NXP Global Sales is where ambition becomes achievement.\nAt the Technical Information Center, our goal is to provide the best technical support to NXP customers to ensure successful design-in of NXP products in their platforms. Besides, every interaction with NXP customer’s teams gives an opportunity to promote and position NXP’s product portfolio for new opportunities. As the technical voice of the customer inside NXP, the TIC actively brings feedback on technical items and supports requirements.\nIn this role, you will be the primary technical point of contact for customers worldwide, helping them successfully use solutions built on NXP's Portfolio. You will combine deep product expertise with strong communication skills to drive customer satisfaction and accelerate time-to-market\nScope of Responsibilities\nProvide highly technical support to customers worldwide designing with NXP’s i.MX Applications Processors via e-mail, online tools, and phone.\nBecome a recognized technical expert on i.MX solutions within the Mass Market segment.\nImprove customer satisfaction by promptly following up on inquiries, issues, and complaints, ensuring timely and accurate resolution.\nCollaborate cross-functionally with product, marketing, and engineering teams to enhance NXP's offering and the overall customer experience.\nContinuously expand your technical knowledge by contributing to:\nDevelopment and revision of product documentation and FAQs\nWriting and reviewing Application Notes\nHelping within some technical trainings\nHelping customer develop their applications\nReviewing customer schematics and PCB layouts\nRequired Skills & Experience\nBachelor's degree in Electrical Engineering, Electronics, Automation, or Electronic Information Engineering - or equivalent practical experience (minimum 8 years in a relevant technical role).\nEmbedded software/firmware application development experience.\nProficiency in C programming; Java knowledge is a plus.\nGood Linux and/or RTOS programming skills; embedded Linux experience is a plus.\nSolid knowledge of common embedded interfaces: UART, SPI, I²C, SDIO, USB, and network interfaces.\nExperience with ARM-based microcontrollers and/or microprocessors.\nUnderstanding of schematics and PCB layout review.\nExcellent English and Spanish communication skills, both verbal and written.\nCollaborative, proactive, self-motivated team player with a strong sense of responsibility and a creative problem-solving mindset.\nAbility to work independently, manage multiple tasks, and drive results.\nPreferred Skills\nEmbedded Linux/Android development experience (kernel modules, device drivers, Yocto).\nKnowledge of software design, coding, and testing best practices.\nML/AI experience (object/facial recognition, voice control).\nFamiliarity with NXP i.MX Development Boards.\nPassion for building both technical expertise and support skills.\n More information about NXP in Mexico...\n#LI-fcc3","description_format":"text","description_chars":4136,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Processors, MCUs & AI Chips","RF & Wireless Hardware","Analog & Power Semiconductors"],"lifecycle":[{"event":"open","at":"2026-10-27T19:30:32Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":44,"reasons":["conf:11","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/nxp-semiconductors-senior-customer-support-engineer","json_url":"https://alion.io/job/nxp-semiconductors-senior-customer-support-engineer.json","meta":{"generated_at":"2026-11-02T03:32:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5297,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":17368},"rest":"https://alion.io/mcp/rest/get_company?id=17368"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnxp-semiconductors-senior-customer-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnxp-semiconductors-senior-customer-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnxp-semiconductors-senior-customer-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nxp-semiconductors-senior-customer-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnxp-semiconductors-senior-customer-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3354397}},{"tool":"search_jobs","arguments":{"company":"nxp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3354397},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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