{"id":3539013,"url":"https://alion.io/job/nxp-semiconductors-service-owner-infrastructure-security-services","title":"Service Owner – Infrastructure & Security Services","company":{"id":17368,"name":"NXP Semiconductors","domain":"nxp.com","url":"https://alion.io/company/nxp","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":171,"ghost_share":0,"stale_share":0.708,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-11-02T06:13:15Z"}},"role":"DevOps","role_family":"DevOps","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":61000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":15,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AIOps","optional":false},{"name":"Azure","optional":false},{"name":"IAM","optional":false},{"name":"ITIL","optional":false},{"name":"Zero Trust","optional":false}],"status":"live","first_seen_at":"2026-10-30T18:41:51Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T14:34:19Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Role Purpose\nThe Service Owner - Infrastructure & Security Services is accountable for the global strategy, service ownership, governance, operational performance and continual improvement of critical infrastructure and security capabilities delivered through the Global Capability Center (GCC).\nThe role owns end-to-end service outcomes for Workplace Services, Observability & Monitoring, Identity & Access Management (IAM), Identity Governance & Administration (IGA), Disaster Recovery & Technology Resilience, and Vulnerability Management.\nWorking with Cyber Security, Enterprise Architecture, Global Infrastructure, Business IT, Engineering, Manufacturing IT and strategic partners, this leader will establish services that protect intellectual property, support engineering productivity and strengthen operational resilience across a complex global semiconductor environment.\nKey Responsibilities\n1. Global Service Ownership & Strategy\nOwn the global service strategy, roadmap, lifecycle, governance and performance of the assigned Infrastructure and Security services. \nDefine service vision, operating model, standards, controls, KPIs, SLAs and OLAs aligned with enterprise priorities. \nDevelop multi-year roadmaps, investment plans and continual-improvement backlogs. \nBalance resilience, security, user experience, cost, compliance and speed in service decisions. \nAct as the senior escalation and decision point for material service risks, major operational issues and cross-functional dependencies. \n2. Workplace Services\nOwn the Workplace Services portfolio supporting offices, design centers, engineering labs, manufacturing sites and remote employees. \nProvide strategic direction for endpoint management, device lifecycle, endpoint security, software distribution, collaboration services, digital employee experience and Software Asset Management. \nDrive cloud management, automation, self-service, analytics and standardization while protecting operational stability. \nImprove user experience, device compliance, service reliability and lifecycle discipline across the global estate. \n3. Identity Management & IGA\nOwn global Identity and Access Management and Identity Governance & Administration service outcomes. \nLead joiner-mover-leaver processes, access provisioning, role-based access control, access reviews, certifications, segregation of duties and identity lifecycle governance. \nPartner with Cyber Security and Enterprise Architecture to simplify secure access and advance Zero Trust controls. \nEnsure identity services meet internal-control, audit, regulatory and risk-management requirements. \n4. Observability & Service Monitoring\nDefine the enterprise observability strategy across infrastructure, cloud, network, workplace, applications and security domains. \nBuild proactive monitoring, event correlation, service-health visualization, actionable alerting and executive reporting. \nImprove availability, reliability, performance, incident detection, root-cause analysis and operational decision-making. \nAdvance AIOps, automation and analytics to reduce noise and enable predictive operations. \n5. Disaster Recovery & Technology Resilience\nOwn technology-resilience strategy, disaster-recovery governance, execution readiness and recovery assurance. \nDefine and govern recovery time objectives, recovery point objectives, backup standards, restoration assurance and recovery testing. \nCoordinate recovery exercises, evidence collection, issue remediation and executive reporting. \nPartner with Business Continuity, Applications, Infrastructure, Cloud, Security and Risk teams to improve end-to-end recoverability. \n6. Vulnerability Management\nOwn the global Vulnerability Management service, operating model and governance framework. \nEstablish consistent processes for asset discovery, vulnerability assessment, risk prioritization, remediation tracking, exception management and executive reporting. \nDrive remediation accountability across Workplace, Infrastructure, Cloud, Application and Security teams. \nApply risk-based prioritization using asset criticality, threat context, exposure and vulnerability age to focus remediation effort. \nLeadership & Operating Model\n7. GCC Leadership & Capability Building\nBuild and scale high-performing Infrastructure and Security teams within the GCC, covering service leadership, engineering, operations, governance and automation. \nLead structured knowledge transfer and service transition from regional teams and external suppliers into a sustainable global operating model. \nDevelop technical career paths, leadership capability, succession plans and a culture of accountability and continual improvement. \nProvide global operational leadership for major incidents, service reviews, risk escalation, capacity planning and cross-functional decisions. \nEnable follow-the-sun support and clearly defined interfaces with regional and global technology teams where required. \n8. Vendor, Financial & Stakeholder Management\nManage strategic technology vendors, service integrators, licensing positions, contracts and supplier performance. \nOwn service budgets, forecasts, investment proposals, productivity, automation and cost-optimization initiatives. \nRun executive service reviews covering performance, experience, risk, control health, resilience, transformation and investment. \nServe as a trusted advisor to senior business and technology stakeholders globally. \nSuccess Profile\nExperience\n15+ years of progressive IT experience, including at least 7 years in Infrastructure and/or Security leadership roles. \nExperience supporting a large, globally distributed enterprise technology environment; experience at 25,000+ user scale is strongly preferred. \nDemonstrated leadership across several of the following: Workplace Services, IAM, IGA, Observability, Disaster Recovery and Vulnerability Management. \nExperience operating in a Global Capability Center, shared-services organization or global operations model. \nProven ability to lead geographically distributed teams, service transitions and strategic suppliers. \nStrong knowledge of IT service management, Zero Trust principles, cyber-security governance, technology resilience and risk management. \nExperience in semiconductor, high-tech manufacturing or another engineering-intensive and intellectual-property-sensitive environment is preferred. \nQualifications & Certifications\nBachelor’s or Master’s degree in Computer Science, Information Technology, Engineering or a related discipline. \nITIL 4 Managing Professional or equivalent service-management certification is preferred. \nCISSP, CISM, CRISC or an equivalent security/risk certification is preferred. \nRelevant Microsoft Security, Azure, Identity, cloud, resilience or platform certifications are advantageous. \n More information about NXP in India...\n#LI-7013","description_format":"text","description_chars":6857,"description_truncated":false,"requirements":{"experience_years_min":15,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Processors, MCUs & AI Chips","RF & Wireless Hardware","Information Security","Analog & Power Semiconductors"],"lifecycle":[{"event":"open","at":"2026-10-30T18:41:51Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely 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