{"id":1154609,"url":"https://alion.io/job/nxp-semiconductors-technical-sales-representative-virtual-dbm","title":"Technical Sales Representative / Virtual DBM","company":{"id":17368,"name":"NXP Semiconductors","domain":"nxp.com","url":"https://alion.io/company/nxp","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":126,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guadalajara, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T19:42:07Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-01T03:37:13Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Role Summary\nThe TSR / Virtual DBM is a dual-function role combining real-time customer support excellence with proactive digital distribution management. The role provides high-availability frontline support for NXP customers while simultaneously owning systematic funnel management, DR approval, and quote triggering for small and long-tail distributor branches.\nThis role is the operational backbone of NXP's Mass Market digital coverage model, unlocking latent pipeline value through disciplined, remote-only execution.\nCore Responsibilities\n1. Technical Support Representative (TSR)\nServe as the first point of contact for real-time customer interactions via LiveChat during local business hours, ensuring high availability for the covered region\nProvide product-related sales, marketing, and basic technical support across the full NXP product portfolio (recommendations, basic functionality, product identification)\nScreen, triage, and dispatch all incoming support tickets to the appropriate engineering teams (TIC), internal contact points, or resolve directly as TSR-owned tickets\nResolve tickets related to product information, order process, online/account issues, licensing, availability, and quality matters\nGuide customers to the right information on NXP's website and connect them with the best internal contact\nIdentify potential leads and hand off to Virtual Selling, Field Sales, or distributors via SFDC\n2. Virtual Distribution Branch Management (Virtual DBM)\nOwn a defined portfolio of smaller, remote-managed distributor branches\nConduct monthly digital business reviews with assigned distributor contacts to track pipeline health, review open opportunities, and agree on next steps\nManage and progress open design opportunity queues within the assigned branch portfolio\nSystematically trigger pricing and quotation requests for opportunities that have not yet received a commercial offer\nDeploy new product introduction (NPI) briefings and sales enablement materials to distributor contacts remotely\nProactively engage internal technical resources for technical issues or questions within the distributor funnel\nSpecific Knowledge and Skills\nTechnical or Business Degree\nGood understanding of electronics, especially microcontrollers and general elements in electronic systems\nExperience in industrial, automotive, networking, and communication segments is a plus\nAbility to communicate and engage with customers in a pre-sales situation through chat\nExcellent English communication skills (verbal & written)\nFamiliarity with Customer Relationship Management (CRM) and Opportunity Management systems and processes is a plus.\nEngaged, committed\nStrong attitude to help customers seeking support\nFeeling comfortable to engage with new customers and to promote our products\nCollaborative, proactive, self-learning and team player attitude in a multicultural environment\nExcellent selling and communication skills\n More information about NXP in Mexico...\n#LI-fcc3","description_format":"text","description_chars":2982,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Processors, MCUs & AI Chips","RF & Wireless Hardware","Analog & Power Semiconductors"],"lifecycle":[{"event":"open","at":"2026-09-23T19:42:07Z"}],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.592,"p_room":1,"age_days":7,"expected_fill_days":38,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/nxp-semiconductors-technical-sales-representative-virtual-dbm","json_url":"https://alion.io/job/nxp-semiconductors-technical-sales-representative-virtual-dbm.json","meta":{"generated_at":"2026-10-01T12:37:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3969,"day_limit":5000,"remaining_today":1031,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}